nice natwest??

[vic_wh]

This is my first post, been looking long enough , time to take action!, I was on the phone to actionline today about an unconnected matter and at the end of the call the girl asked me if there was anything else she could help me with. When I asked her for the name and address of the data controller and who I should make my postal order for ten pounds payable to so that I could find out how much I had paid in charges since my account was opened she seemed confused and had to ask her supervisor if she was allowed to give out such information. Enter supervisor who asked why I wanted this information, when I told her that I wanted to reclaim some unfair charges going back three years Iwas told I would have to have 'copy statements' and there was a five pounds charge for this, but, as I was obviously involved in some dispute the charge would be waived and I could expect a full complement of statements free of charge within the next few days, delivered to my usual address. Sounds too good to be true, I'll keep you posted.

vic_wh

[jubbit]

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Edited February 24, 2009 by jubbit
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[Guest NATTIE]

Jubbit not everyone who works for NatWest are [edit], but some don't know how to do their jobs correctly. Copy statements should not take 2 weeks or more to arrive. if the person orders them correctly you should have no more than a week, if they remember to put a note on your account as to where they should be sent i.e. YOU!

 

 

[MODERATED: Libelous comments removed]

[jubbit]

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Edited February 24, 2009 by jubbit
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