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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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UK Default Recovery


philgos221
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I would not answer anything from them. I believe they are the Scottish Bureau of Investigation in Glasgow, supposedly part of the Lewis Group. They are a DCA. Is this the address you have?

 

Uk Default Recovery

P.o.box 26820

Glasgow

Ayrshire

UK

G1 9AD

 

Another address they use is:

 

Lewis Debt Recovery

The Lewis Group Ltd

Lawrence House

Riverside Drive

Cleckheaton

West Yorkshire

BD19 4DH

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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Phil, seriously until they have the common courtesy to give you further information this letter deserves filing under "crud".

If they do indeed have anything concrete they WILL contact you again and then we'll hit em.

 

ALL DCA letter say that they are important and not to ignore them.

Doesn't mean you should do as they say ;)

 

After all what would you do if I sent an official looking letter saying you owed me money ??

Be VERY careful whose advice you listen too

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  • 2 weeks later...

Hi all, have done nothing as told, today 01.12.07 have got 2nd letter saying

whatever your reason for not responding to our last letter, continuing to ignore our correspondence will not make this debt go away.

This matter cannot be resolved unless you contact us IMMEDIATELY on .....

 

Do I still do nothing ??

Phil :)

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  • 2 weeks later...

Hi Guys, well got the next letter saying in bold.

THIS IS YOUR LAST CHANCE TO RESOLVE THIS MATTER.

This debt must be paid and if you continue to ignore our correspondence we will no longer be in a position to help you.

You have 48 hours to contact us on ........

So I am sending the CCA letter today recorded.

So what do I do now or what will happen next ?

Phil

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You WAIT for them to comply.

 

It is best to send this request via recorded/special delivery as there are some important deadlines to observe.

 

After 12 WORKING days the "debt" is in default and stays that way until the request is complied with.

If a FURTHER month passes then the DCA has committed a summary criminal offence and the matter should be referred to Trading Standards for action once the DCA continues to demand payment.

 

I hope this clarifies some things.

Be VERY careful whose advice you listen too

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  • 3 weeks later...

Hi all and hope you all had a good Christmas and new year.

Update, CCA letter was sent on 20th Dec recorded and have since heard northing. Can you please give me a time frame and what I should be doing next.

Phil

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After 12 WORKING days the "debt" is in default and stays that way until the request is complied with.

If a FURTHER month passes then the DCA has committed a summary criminal offence and the matter should be referred to Trading Standards for action once the DCA continues to demand payment.

 

I hope this clarifies some things.

Be VERY careful whose advice you listen too

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