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    • Do you want to shake your groove thing but don’t know any steps? Even dad dancing beyond you? Then order ‘Dancing with The Don’ and let Felon Trump teach you all the 'hottest moves Starring classic moves like: whackamole a child, flossing your nostrils, shaking the cell bars, and pointy pointing    
    • Thank you. Please will you repost your images in one single multipage PDF file – the right way round et cetera.  
    • And just to reiterate – I'm sorry if the message above sounds a bit harsh. We have to get the message out to other people who visit this thread as well. I realise that you are having a difficult time and we will do our best to help you, of course
    • The last photo shows the overflow carpark looking at the block which our room was located. When we got out of the car my partner thought that the building was for staff accommodation.  The unsecured bedroom window opened onto this car park.
    • Also I see that you are doing a lot of this on the telephone – and without any written confirmation. This is a big mistake. You need to start taking this matter seriously and so everything should go in writing. If you have telephone calls then they should normally be recorded. Read our customer services guide. You should make notes about every telephone call and then you should send an email to your telephone correspondence confirming what they have said or what they have agreed. It is important that you keep detailed paper trails here. Of course we may be jumping the gun and maybe big motoring world will step up to the mark – but I'm afraid that they have a lousy reputation has you have seen and so you need to start practising survival techniques and protecting yourself. You say for instance in your letter of rejection that the mechanic told you on the telephone that the gearbox needed replacing. Do you have any other evidence of this conversation? This is going to sound a bit harsh – but other people will be visiting this thread as well for their own purposes. You conducted their research about this company before you bought the vehicle. You now are fully aware that this is a company which can be very difficult to deal with and causes a lot of problems for many of their customers and yet you are still taking a telephone/verbal approach. Do I need to say any more? Also one of the documents you put up is an email exchange but it is not clear who is writing to who or what dates. If you showed this email to somebody in a pub they would be asking lots of questions about who sent the first message, who sent the second message, what dates were they sent et cetera. Please think about this before you post things. Please can you clarify the details of that email exchange. Please will you present the information carefully. We are all volunteers here and we have to rely on you to do the spadework
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Verbal Warning Based On Incorrect Information ??


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Hello

 

I will try to make this brief and I hope that somebody out there can give me some advice with regard to this matter. My Husband incurred a pulled muscle at work, he could not move the GP signed him off (first 7 days self certification followed by GP's certificate) he was due to go into Hospital at this time for an operation and did so, he was given certificates again by the Hospital and his GP. The sickness period lasted 5 1/2 weeks in total. He has also been ill earlier on in the year, the outcome of that being the operation. When he returned to work he was informed that he would have to attend a disciplinary meeting because of his sickness level. They calculate that he has been off 3 times in 6 months when in fact it is only 2. They allocated his holiday entitlement for him at the beginning of the year and initially said that during his sickness he had allocated holiday of 1 week making this sickness 2. He queried this and was given his Holiday back BUT they still claim this illness counts as 2 and have on the back of that given him a verbal warning.

 

Can they do that ?

 

I should say that he has experienced nothing but problems since joining this company and this final thing has really got to him. It is and has really stressed him out.

 

Any help would be greatly appreciated

 

Mollie

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Hi Mollie, I assume your husband was told in the disciplinary that he had the right to appeal against the decision to issue a verbal warning? I would certainly advise him to appeal. Genuine sickness which is supported by a medical certificate, and especially hospitalisation, should certainly not be counted when considering any disciplinary action for absence.

 

I hear more and more these days of HR and managers enforcing absence policies inappropriately - when considering disciplinary action for absence each case should be investigated on its own merit and dealt with in a fair and "reasonable" manner. It's the word "reasonable" that some employers have difficulty with!! Please let me know if he is going to appeal.

 

Kind Regards

Ell-enn

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Hi Ell-enn

 

Thank you for such a quick response.

 

Yes he is going to appeal, the problem is that he has already had problems with them in the past when he told them he would be taking out a grievance procedure against them and things have gone from bad to worse since then.

 

I thought I was going crazy when I read the notes from his meeting, English is not my Husbands first language but he speaks it very well. I get the impression that they play on this rather when it suits them. Everytime he tried to explain to them that the illness was continuous even though it related to two seperate things they just slapped him down and said it still counts as two. He made it clear that he was not happy with the outcome and told them he intends to take it further.

 

Mollie

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Did he have anyone with him at the meeting? he should have been advised that he had the right to be accompanied. If possible, he should make sure he has an English speaking colleague or union rep with him at the appeal.

 

What kind of business does he work for?

 

Also, are you able to scan and post the notes from the meeting - you can PM them in the first instance if you'd rather they were private - we can update the post as we go along to let others have the information. When I've seen the notes I can write you some points to take to the appeal meeting if you like.

 

Kind Regards

Ell-enn

If I have been helpful please feel free to tip my scales

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Well, my Husband today asked to see the Store Manager to discuss an appeal. He was told nothing to appeal as nothing had been done even though he has the notes from the disciplinary meeting where it states he has been given and I quote an oral warning.

 

My Husband reiterated yet again that his sickness was unbroken and continous and was told that the system would be updated accordingly.

 

As I mentioned before it has been a pretty bumpy ride for my Husband in this job and we have kept notes of everything that has happened to him, including this fiasco, never know when we will need them in the future.

 

I also just wanted to say a very big thank you to Ell-enn who has been such a great help !! Thank You !!! :)

 

Mollie

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I work for the NHS and have seen a big change in the way they are handling abscence. They are enforcing the attendance policy so if you are off sick more than a couple of times in a year they can discipline you for poor attendance regardless of whether it is genuine or not.

I went to a course called managing poor attendance recently and we were actively encouraged to discipline repeat 'offenders'. They quoted some tribunal law in which a claim for unfair dismissal had failed where a lady had been on a final warning for poor attendance, she had to achieve 95% attendance for 18 months, she was hit by a car a month before the end of the review period and was dismissed. The tribunal found that the dismissal was fair apparently because a 'reasonable' employer could have dismissed in these circumstances.

Seems harsh to me but I suppose employers need employees at work.

Poppynurse :)

 

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I know from the course that i'm attending at the moment that Tameside Metropolitan Borough Council currently operate a policy that if you're on holiday and then report sick whilst on holiday, they have systems in place to show that the employee is both on holiday and for the purpose of sickness monitoring that they are off sick too. :-?

 

Regards, Dave.

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Seems harsh to me but I suppose employers need employees at work.

 

Employers do need employees at work... but what they don't need is employees demoralised by unfair treatment when genuinely sick - it has a knock on effect throughout the workforce and usually results in a high turnover of staff.

 

Absence management policies should not be scripts, they need to be applied reasonably and each case treated individually (in an ideal world, of course!)

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Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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