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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • Derek Duvall
      PCN Issued by Euro Car Parks in Sainsburys, Whitechapel, London

      By Derek Duvall · Posted

      I have just received a PCN from Euro Car Parks for exceeding allowed parking time. I have not replied, appealed or contacted anyone from Euro Car Parks but would appreciate any advice before deciding on my next course of action. I have attached letter of correspondence    Euro Car Parks PCN.docx
    • honeybee13
      Driving disqualification through x2 MS90 was unaware of - failure to identify but not the org speeding? sent Statutory Declaration to the court? - help

      By honeybee13 · Posted

      It's better to keep advice on the open forum for everyone's benefit. Maybe you could post up the correspondence in a single pdf document and cover up your personal details, reference numbers and so on? HB
    • ffc1991_
      Driving disqualification through x2 MS90 was unaware of - failure to identify but not the org speeding? sent Statutory Declaration to the court? - help

      By ffc1991_ · Posted

      Hi on the notice of disqualification it lists the 2 speed offences and marks offence withdrawn? This is for both offences and then the other 2 is the MS90s which I’m fined for and the additional costs. R
    • OldVWMK1
      Markerstudy - Other driver fled the scene

      By OldVWMK1 · Posted

      Hi,    It has taken a while, but I have received an email from Auxillis -  hello, we are not dealing with this claim all we do is log accident for you isnurance - the claim has been passed to your underwriter markerstudy 0344 873 8183 as they are deal with fault cliams ion behalf of adrian flux. thankyou auxillis   I have made repeated attempts to phone Markerstudy in between working from home, struggling for energy and trying to find a cheap car so that I can keep my job (community support worker). Thankfully I have a supportive team and I am being given phone calls to make but it cant last too long. I had a severe migraine over the weekend and also have quite bad whiplash in my neck and back.    I found this in my insurance policy booklet -    Protection and Recovery If the insured vehicle cannot be driven following an incident leading to a valid claim under this section, we will pay: • the cost of its protection and removal to the nearest approved repairer, competent repairer or nearest place of safety; and • the cost of re-delivery after repairs to your home address; and • the cost of storage of the insured vehicle incurred with our written consent. If the insured vehicle is damaged beyond economical repair we will arrange for it to be stored safely at premises of our choosing. You should remove your personal belongings from the insured vehicle before it is collected from you. In the event of a claim being made under the policy we have the right to remove the insured vehicle to an alternative repairer, place of safety or make our own arrangments for re-delivery at any time in order to keep the cost of the claim to a minimum     I do about 20-25000 miles a year with the work I do, I have been getting quotes and putting that I have now have one accident and no no claims bonus and the cheap quotes from similar companies to markerstudy are more than double what i paid last year at 8-900 and aviva is offering 2600 which is simply out of my price range and more than the car i am looking at.  I am starting to wonder if it is even worth going ahead with the claim as i have no one to claim from. I have had no information from any of the enquiries I have made.  I have a full tank of vpower diesel in the car in the impound, i can strip it for parts and probably make what I will be offered by the insurance payout and get the money quicker.  As I have made contact and started the process can I back out, still keep my NCB and a claim free history? Also what happens with my injuries? I don't think there is any permanent damage but my dr refused to see me and just gave me a boat load of naproxen and codeine. What happens in the future if things don't get better and I cancelled this claim? Can you claim injuries off your own insurance because the other guy ran and you cant find him? I have tried to ask these questions off markerstudy but they keep me waiting for nearly an hour then end the call.    Thank you for your time and help.  It is really appreciated.  I am quite honestly on the floor, I have been really ill, in hospital, had nearly 6 months off work and only been back full time a few weeks and now this.  The fact the company you pay large sums of money to look after you in a time of need is also behaving criminally just makes you want to give up.    
    • ffc1991_
      Driving disqualification through x2 MS90 was unaware of - failure to identify but not the org speeding? sent Statutory Declaration to the court? - help

      By ffc1991_ · Posted

      Thanks for the response. Am I able to send you the documents I’ve received or can you message via instant message and I’ll send these? Reece

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      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Does anybody know how.....

MissWorried

By MissWorried
in General Debt Issues

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MissWorried

MissWorried

Posted
Posted

To get back a debit card payment?

What it is, yesterday I thought I signed up to do a CeMap course with a company online, but I didn't :-(. The way they made it sound was as if I was receiving all course materials online once I'd paid my fee, which I did.

 

It turns out this morning, that all they provide is notes telling you which sections of a book (I still have to buy from another provider) to read, apparantly it's a way of saing 30% of time studying. I didn't know this at the time.

 

I have spoken to the company concerned and they said they don't give refunds, and I have spoken to my bank, who said they are unable to get debit card payments back as I authorised it initially.

 

If I'd have known this company was such a con, I would have gone straight through "ifs" and brought the course material from them, in hard form, rather than thinking this other company would be better because it can be done online.

 

Does anyone know a way I can get my money back from this other company? surely it's false advertising or something? I have no idea what to do, but I can't afford to lose money this close to christmas :-(

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sequenci

sequenci

Posted
Posted

Hello there.

 

When you signed up did it tell you in anyway that this is what they would be doing?

 

Do you know where the company is based?

 

I'm no expert in this field but I can press a magic button and summon someone who is clearly more equiped to help you, so I shall do that right now :)

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MissWorried

MissWorried

Posted
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Posted

Hi,

 

I'm just going to double check the website now, but I don't think so no. They are based in wales I believe.

 

Brilliant, Thank you, any help with this will be appreciated.

 

(sorry if I've posted this in the wrong section, I wasn't sure where to put it!!)

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MissWorried

MissWorried

Posted
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Posted

Ok, I have checked the website, and the front screen says this

"

Would you like to complete a CeMAP training course but haven’t got the time to do it? We have the answer! We now offer an Online training course for those who wish to do it in the comfort of their own home or office and at their own convenience.

Benefits of doing CeMAP Online!

  • Complete the Online course in your own home or office and at your own convenience. No pressure, No timescales!
  • Sit the CeMAP exams at your convenience and when you feel you are ready to take them.
  • Our Head of Training, Mr David Kemp has written the Online course with an easy to follow approach. He has condensed the Modules Books down and has re-written the context in an easy to understand way. He has highlighted the sections which in our opinion are vital to learn and he marks out sections which you need to give attention to.
  • You can book and pay Online and within hours be able to commence the Online course. We have a secure link for taking payments by Credit Card over the web.
  • We offer real opportunities to join Multi National Companies, large and small networks or even run your own franchise."

So from this I assumed that the course materials were included, otherwise how am I meant to "within hours be able to commence the online course"!

Yet all you get, is access to a website, telling you which areas of a book to read and highlight. Its madness and they won't give me back my money. I contacted them, and got told they are a reputable company - Hmmm.

 

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seabro

seabro

Posted
Posted

Hi MissWorried,

 

If you feel you have been mislead, you could print a copy of the offending data on their website (incase they change it) and then phone up and ask for one of the directors, Mark Mitchell or Kevin Moyes - that should make them listen. If a monkey asks what it is about say it is private.

 

When you speak to one of the organ grinders tell them you genuinely feel you have been duped, and unless you can get it sorted, next port of call is both Cardiff Trading Standards and Legal action for recovery through the county court.

 

Tell them they picked the wrong person to mess with today because your connected to the CAG (ok skip that bit).

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MissWorried

MissWorried

Posted
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Posted

Thank you very much! I had thought about printing it off incase they did just that, I'll do it now.

 

As for speaking to them, what are they likely to do? I have just read their terms and conditions, (which are hard to find, and in small print!), and it says that refunds are a no go basically because once it's been paid for, and access given, the information is available for download.

 

At this point, anything is worth a try. I am so frustrated! Does the text I pasted earlier sound to you guys that the course material is provided once you pay? (or is it just me!)

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sequenci

sequenci

Posted
Posted

As for speaking to them, what are they likely to do? I have just read their terms and conditions, (which are hard to find, and in small print!), and it says that refunds are a no go basically because once it's been paid for, and access given, the information is available for download.

 

Well, personally I wouldn't stop there.

 

Do the terms & conditions state that you will be refered to a website which tells you which books to buy? I think a chat with trading standards could be worth doing.

 

I'm wondering if the unfair terms in consumer contract regs could be of help?

 

At this point, anything is worth a try. I am so frustrated! Does the text I pasted earlier sound to you guys that the course material is provided once you pay? (or is it just me!)

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MissWorried

MissWorried

Posted
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Hi sequenci!

 

Thanks for your response. No the terms and conditions don't say anything about that. I know I keep repeating myself but from the text I pasted, I honestly believed that I would be received access to full study materials. The price I paid was £145. If I had gone through ifs direct, it was £130, and you do actually get the study materials in hard copy form.

 

All I got when I paid ,was access to the "module" which was in fact this "

 

Throughout this text we will be giving you TIPS to make your understanding easier.

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MissWorried

MissWorried

Posted
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Posted

I have just got off the phone to Trading Standards, and the lady advised me to write a letter to the company, send it by recorded delivery and wait and see what they come back with.

 

Does anyone have a template of such letter? I have no idea how to word it that;s all. She said to write that I feel the website is a misrepresentation of what was actually accessible. To request a refund and see what happens. She said I could either use the angle of "No cooling off period" as in once you access the site, you are locked in, or "breach of contract" but I didn't sign anything?

 

I don't know what to do :-(

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