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    • Not really. I just wrote it based upon my credit file data with screenshots and stuff.  Also referring to multiple data points. You need to read before sending or writing it.    I have plenty of experience in this stuff so takes me half hour to write something like this. For you itll take an afternoon probably. An additional day with it on your CRA wont cause a problem.     Reference Material; ICO Credit File Guide - https://ico.org.uk/media/your-data-matters/documents/1282/credit-explained-dp- guidance.pdf ICO Main Page For Credit - https://ico.org.uk/for-the-public/credit/ CMF Limitation Act 1980 - https://www.checkmyfile.com/articles/the-limitation-act-1980-and-debt-time-limits.htm Gov Limitations Act 1980 - https://www.legislation.gov.uk/ukpga/1980/58/2023-11-18 (Latest Version) Transunion 6 Years - https://www.transunion.co.uk/consumer/credit-report-help/how-long-does-information-stay-on-my-credit-report-for Equifax 6 Years - https://help.equifax.co.uk/EquifaxOnlineHelp/s/article/Howlongdoesadefaultedorsettledaccountstayinmyreport Experian 6 Years - https://www.experian.co.uk/consumer/guides/defaults.html#:~:text=A default will stay on,you still%20owe%20them%20money
    • Thanks fkofilee , by any chance is there a templete for guidance that i could use to help me write the complaint?
    • Hi everyone,  There were many topics on this issue in the past. May I please have an update if anyone managed to buy or sell the house with the leasehold air space on it? would the bank lend the mortgage?  If I was not informed about the complications when selling the house. instead, they told me that this would add value to the house and sell faster which is the opposite. Can I file the case and dispute it for mis-sold and misrepresentation?  I am in the year 9th and I was not aware of the issue until I wanted to sell my house. There has been no communication since I signed the contract. The company has never contacted or updated me on how much energy the panels generated how much I used etc.    This is a free panel from the government schemes, run by  Freetricity.   Thank you   
    • All together.   
    • should i copy them in the same email or seperatley ?
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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From the article:

 

"Before, the OFT had said the aim of the case was to establish if it had the authority to rule on the issue itself"

 

I hadn't appreciated that this was the case. If this is correctl then I simply don't understand why complaints have been shelved and claims have been stayed. If the OFT sticks to its orignal objective then the case, even if they win it, means very little. What happens if they win but choose not to make a decision for a year?

 

I'm completely baffled. Have I got hold of the wrong end of the stick?

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This seems to be suggesting that the OFT is close to "coming to an agreement" with the Banks and wants to make sure they comply with that agreement by getting confirmation they, not the Court, are free to decide the issues in question - which could be perceived as an attempt to "prevent" the Banks from "backing out" of the agreement they have in mind.

 

Cloak and dagger doesn't cover this, IMO - especially with so much riding on it...

 

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The banks think they re going to win hands down as their 'terms and conditions' are fair and reflect the actual costs they would/could be incurred by your default.

 

There is definately some 'behind the scenes' discussions going on at high levels on this - it isn't a clear cut case at all - it could have been had they just turned round and said

 

"Okay, fair hearing without any funny business..." but of course the legal bods don't believe in fair at all when they work for a major bank.

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The problem is that the Bank's Legal teams will know that a fair, public hearing isn't in the interest of the Bank! Imagine having to divulge that commercially sensitive information in a public forum relating to their own internal processes and the costs of that process - I can't see that happening, especially with this many rumours being banded around.

 

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The banks think they re going to win hands down as their 'terms and conditions' are fair and reflect the actual costs they would/could be incurred by your default.

 

It is absolutely not possible for them to fight it this way. All banks have changed their T&Cs in preparation for this case to say that there is no such thing as a default anymore and that their charges are simply fees for the service of allowing you to go/exceed OD or the service of making the decision to bounce your cheque.

 

Given that the OFT are only interested in whether the UTCCR apply to their terms & conditions rather than tackling the real issue, the banks have a reasonable defence. It can't possibly be an unfair term to charge for a service.

The question then becomes, is this a genuine service? Well no of course not, we can all see how blatant they are being in trying to circumnavigate the law (disguising penalties as services), but the OFT have already stated that this would be ok by them.

 

If the OFT really wanted to act in the interest of consumers, they should have just allowed consumers to continue to act for themselves. We were doing a much better job and it would only have been a matter of time before a precident setting case was won by a claimant which would have put a stop to charges altogether. This is no longer possible now that the OFT have stepped in to make sure that the banks will be able to continue charging one way or another.

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