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Advent 8112 - faulty laptop


jeejack
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:? I bought this laptop with a view to its small size and portability for my research. The first laptop had a problem with the pixels on the screen so I accepted a replacement. However the replacement after having it only 3 days !! switched off at random no less than 4 times whilst I was trying to input data. Later that day I tried to read the pdf laptop manual - all 75 pages - and it switched off 3 times!!

I took it back to PC World and asked for a refund (only 5 days old!) as I had completely lost all faith in it.

They are now refusing a refund saying there is no fault. However they have 'remastered' vista saying it was not installed correctly in the factory. I would say then that there was a fault/problem with the machine?? and I stand by my rights to have a full refund. Any one out there help?????

Jeejack

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If PC World claim to have fixed it, then you have no grounds - the retailer's responsibility is to provide an economical and convenient remedy if they are at fault for the goods not conforming.

 

If it's a software issue as it appears it could have been, then they have resolved that and the item is not physically faulty.

 

If you are claiming it is not fit for purpose and PC World disagree then they have the right to inspect the unit, find what is wrong with it, and if they then can contest that it WAS fit for purpose and prove it, then that is fine under soga.

 

Of course, as a goodwill gesture they can always refund you - and customer retentions might mean that you are more likely come back next time you want another item, if you have been treated well.

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

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You could argue that you have not accepted the goods and therefore reject the contract (a replacement / repair of goods does not void the right to accept a refund), and you have intimated already your desire to reject the goods.

 

Contact your local Trading standards, as PC World (I think) are under a scheme for retailers behiving badly.

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Can't you only void the contract and reject the goods if the goods are faulty?

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

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mmmmm....

 

Sales of Goods Act has implied warranties and conditions. where there is a breach of condition, the contract can be voided so long as the goods have not been accepted. Otherwise, the condition will be treated as a warranty, and that only allows for damages (e.g, cost of repair).

 

Whether it is a condition or warranty is a matter of fact (down to a court to decide) or will be stated in the Act. Goods not as described (s. 13) makes the term on description a condition, so you could reject goods if they are not as described. It does not necessarily have to be faulty!

 

the problem is that SoGA is a two way system. The old way was that goods could be rejected unless accepted, otherwise its a claim for damages. The new EC irective intrudced new rights which were implemented into SoGA - these are the ones you referred to in your post. The two run side by side, and the best route to take really depends upon the circumstances.

 

The "new system" has no need for acceptence of goods, but the remedy is in order of repair / replace / refund (whichever is cheaper / more convenient), so a refund is not always the first option. The "old" system allows for recission or damages, but does depend on whether the goods are accepted or not.

 

It is a bit confusing as many people believe the new system has replaced the old one - it hasn't! The "new" system can be identified by looking at SoGA - Parts are number followed by capital letter (e.g, s. 5A) as opposed to subsections (e.g, s.5(b)).

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So... I could buy a laptop from PC World, and then a few days later decide I don't like it, then take it back and say something vague (like it's slow) and expect an on the spot refund?

 

It could well be switching itself off due to a software fault eg if you install an app which isn't Vista compatible, or alter a setting which causes it to. This could also be down to faulty hardware - overheating, insufficient power, etc etc... I had a nforce3 MB with Vista and that did cause random restarts on identical working XP hardware, and since changing the board for a different chipset then it's working again (in that case, the AGP driver was the cause, it's well documented). Technically that board isn't faulty, it's just not Vista capable (despite the labelling on the box), and that's a software issue.

 

Sidestepping the main point - if PC World do not believe the goods to be faulty, my understanding of SOGA is they are not obilged to do anything. Like I said... I could be making it up. It might well be since the PC was made that an issue was discovered with the imaging and the store are aware of that. Technically, that isn't a fault with the machine - well, I suppose you could argue it is, but it's one which installing something on the machine would fix. If you could argue that is a fault then you would also get people taking their Windows DVDs back every time MS release patches claiming NFP. The position re software is slightly more complicated which is why most if not all manufacturers' warranties (I know that's not SOGA!) don't cover it or only support it for 30 days.

 

Under the new system a repair - if it is easy to proceed with and economical - is a legal remedy AIUI.

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

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So... I could buy a laptop from PC World, and then a few days later decide I don't like it, then take it back and say something vague (like it's slow) and expect an on the spot refund?

.

 

Not in that case - there has to be some breach of condition such as it not being as described, or not fit for purpose.

 

In the case above about it not being Vista capable, despite that being stated on teh box, that would probably be seen as a false or misleading trade description. Either way, PC World need to sort it, and they need to prove that there is no fault (within 1st 6 months)

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Not in that case - there has to be some breach of condition such as it not being as described, or not fit for purpose.

 

In the case above about it not being Vista capable, despite that being stated on teh box, that would probably be seen as a false or misleading trade description. Either way, PC World need to sort it, and they need to prove that there is no fault (within 1st 6 months)

 

Admittedly, and if they recover the machine and it's stable then it's quite easy to prove NFF.

 

NFP is quite vague though, if not substantiated.

 

(So do you reckon i could get a refund for the £30 that board cost me in March then?)

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

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not fit for purpose means you asked it to do a certain task and the technical specifications said it will do it. or the sales advisor said it would do it. but it does not.

 

software issues are not included in such matters. Only hardware like if you said will that basic laptop play the top chart games for the next 5 years. and they said yes.

 

jeejack best thing i can suggest. go into store and pick a guy who does not know of your issue and simply ask this question before even mentioning the laptop in question.

 

"what is your 28day returns policy about"

 

when they tell you the answer say "fine i got my laptop in my car, ill be back in a minute."

 

they have a 28day returns policy for satisfaction and for faults which they can and are authorised to refund or replace instore as long as it is within 28 days of purchase.

 

play them at their own game.

 

gyzmo. read soga 10 times before replying. acceptance of goods is about delivery items, there is no timescales given either. so dont you dare suggest that there is a acceptance period on store bought products. look into your education and learn why they added the acceptance of goods period into SOGA in the first place. so that people can inspect and ensure all parts are delivered undamaged. retailers do not have to legally have a satisfaction period. it is just a customer service thing

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"what is your 28day returns policy about"

 

when they tell you the answer say "fine i got my laptop in my car, ill be back in a minute."

 

they have a 28day returns policy for satisfaction and for faults which they can and are authorised to refund or replace instore as long as it is within 28 days of purchase.

 

 

I'm sure I've advised you of this before, but PC World's 28 day policy is for faulty goods. Satisfaction doesn't enter into it. They don't sell goods on a 28 day trial basis as you are implying.

 

If a product purchased from them develops a fault within 28 days, they will offer a refund or an exchange. Outside this time, but still under warranty they will offer a repair. If a product, while in first year warranty cannot be repaired within 28 days, you may request that the item be replaced.

 

Note, i'm quoting their policy here, not law, so don't go shooting me down with what the SoGA says etc.

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yes well it is under 28days of purchase so the store has to by own policy deal with it. by getting them to admit they have to deal with faults then they cannot denie it when customer brings laptop in.

 

if customer brought laptop in then the store could fob customer off by getting them to call 0870 901 3000 who will just pass them back to the store as the age is under 28 days.

 

but by getting them to say their own policy they cant fob customer off.

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gyzmo. read soga 10 times before replying. acceptance of goods is about delivery items,

 

Oh sweet Jesus, you really have no clue do you? Acceptence is the term used, in simple terms (just for you), to say that someone has decided to keep the goods.

 

You can read, but you are obviously not understanding, and it is that lack of understanding that is winding s many people up.

 

And, yet again, with goods that do not comply with SoGA etc, then ...

 

THE STORE POLICY IS IRRELEVANT

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I have just purchased the very same laptop from PC World and am currently very happy with the product, in fact for the price and capabilities I am very happy with it. I have a Sony Vaio Laptop which cost in excess of £1500 and I am as happy with my advent as I am my vaio.

 

I purchased it purely for mobility and internet use and feel it is more than good enough for this purpose.

 

I have had a look at the aftersales agreements and it would seem you get more rights if you have purchsed on line, see the 'Returns Policy'

 

However if you purchased in store then their pledge is the following:

 

"If you experience any problems don't worry, we'll look after them for you. If your product develops a fault we will repair it for you. If we are unable to repair it in a reasonable time we will either replace it or refund it, at your choice.

 

Some problems may be resolved by set up and software configuration......"

 

So I think they have the issue covered here and as this is the document they give you at purchase they will assume you have accepted the terms before you take the product out of the box and start using it.

 

Their use of the terms reasonable time allows them to be quite loose to suit themselves, but it is also used in our consumer rights when something malfunctions, you do in fact have upto approximately 6 months to return a product you are not happy with even without a warranty etc, as long as it is seen to be unreasonable life for the product you have purchased.

 

I think the fact they have offered to fix or replace the problem is probably considered fair trading, especially if it is not the hardware at fault.

 

I do however pitty anyone that has to go into PC World and deal with the staff there as I have found them repeatedly rude and lacking in intelligience whenever I have dealt with them at various different branches across the country when even making simple enquiries about something. The only reason I purchased this Laptop on this occassion was because it was the best deal I could find and I waited until I found a member of staff that could adequately deal with my questions.

 

Good luck with your mission to get a refund, perhaps try shouting and crying really loud in the shop, stating that you are not happy with the product or the service and they might refund you just to get rid of you.

 

I had trouble getting served so started shouting out how staples had a really good deal on a Fujitsu Laptop and a member of staff ran over to deal with my request, just like that.:D

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Hi there

 

I got an Advent 8112 from PC World two Saturdays ago. It worked fine for about 5 days then got so that it wouldn't turn on without being plugged into the mains. I phoned the tech guys and they said it was a build up of static in the motherboard and expalined how to discharge it which worked. They said that it should not be a continual problem so if it happened again twice within one week to take it back to the store. Within 5 mins of coming of the phone it turned itself off and wouldn't turn back on without me discharging the static again.

 

I went back to PC World Saturday just passed, who were very helpful and gave me a replacement laptop. However i got home and plugged it in and after a few hours found it had the same problem. The next morning it developed an additional problem, it would only charge for a few minutes then would stop. I went back to PC World on the sunday and they suggested picking another model as they felt it was a faulty batch. However i really liked the laptop and tried a third one. Bad move - exactly the same problem with the static build up on the motherboard. Went back and got a refund with no problems.

 

However i can't get a laptop this size from anywhere else without paying nearly £700. So i phoned curry's as they also sell the laptop (same group)and explained the problem to them. What are the chances of getting a laptop from the same faulty batch? They told me there would be no problem with ordering the laptop online for home delivery (none left in stores) and if it had the same problem i could take it back to my local curry's store for a refund. They said the group had had no reported problems to date. So finger's crossed - it's being deliverd on Saturday morning.

 

However, i'm now concerned it may have some of the other problems i have been reading about.

 

Like some of the others have said i think it depends on the staff at PC World as to whether or not you get anywhere. I woudl go back to them and say you are not happy and would like a replacement - however you are highly likely to find that it has exactly the same problem :mad:

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  • 3 weeks later...
  • 1 month later...

Obviously there are two threads on this subject, but as this one was started first I will continue to post on here.

 

After stating that mine was fine.........

 

A couple of weeks ago, I began to suffer with the occasional black out. It would just go dead in the middle of something and the screen would appear to be switched off, like the power on the laptop had been interupted, but there was still light to my battery LED and hardrive. To get the system up and running again I had to press the power button and it would give me the message to start in safe mode etc. The sytem would have to boot in all over again and had often lost my work that I was in the middle of.

 

Like others have said, it started with just once aday and progressively increased to 7 or 8 times a day. I have just moved house and could not find my receipt so knew for an immediate fix I needed to try and find out what was wrong. I started by making a list of all the programmes I had installed on the system and realised the last installed software was my Epson printer software. I uninstalled every software file connected to this software and even files with the same date that were not so obvious and the problem was rectified.

 

I went into my hardware set up and asked the system to find up to date drivers for the printer that I had plugged in and it went online and found new ones, so I was able to print without reloading my printer disks, that obviously caused the problem in the first place.

 

I have not had the blacking out since, so it must of been a vista compatability issue as I have found that all my USB sticks and many other software's are not compatible with Vista and do not work. This is why PC World are probably just reinstalling windows to overwrite any system changes that the buyers have done.

 

I will admit it was incredibly annoying though.:mad:

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nice motheract. someone that actually reads the aftersales leaflets that retailers provide.

 

gyzmo hope this proves you wrong. and by the way the cceptance of goods is about sale by description. because the consumer cannot physically see the product they order online they have the added right to not accept the goods within a certain time so they can inspect the goods.

 

this is used to ensure no damage and that the product is as described. using a fault as a reason to not accept the goods is rediculous. they are two very different things. again id suggest a little more research into SOGA.

 

if the item is faulty and the product is deemed as only requiring a recovery. then try doing the recovery. if it continues to fail then the retailer have to deal with it.

 

simply suggest doing the recovery and using it again. try not installing any software or devices. just play with it with the built in software like the chess games and wireless internet. if it plays up and still under 28days from purchase then return to store for a replacement or refund. after 28days it will need to be sent off for repair. so go to store to allow them to send it off or save time and stress and call their repairline 08709013000

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  • 1 month later...
  • 4 weeks later...

Random shutdowns could be a number of things but most likely bad ram modules. Get memtest86+ Burn it to CD and reboot with it still in the cd drive.

 

let it run for at least an hour, if it finds any errors (bold Red) you have bad ram.

 

Other reason could be that the notebook is overheating and shutting down to prevent damage. Leave the notebook on the desk and use a external mouse keyboard and see if it still shuts down. Don't use a laptop / notebook in bed as it will generate to much heat as the air flow is limited.

 

Goto Control Panel > System > Advanced > Startup and Recovery Settings > untick Automatically restart > Click OK

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  • 2 weeks later...
Guest grizzleguts

I would read Peed 'orfs link, as presenting this evidence to a court it would be up to PCW to have factual evidence that there was no problem with Advent laptops.

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  • 4 months later...

hi i have an advent 5301 and basically i bought it less than 2 months ago and some of the keys have snapped off, and other are starting to lift up. i took it into pc world and they said they wont do anything, other than try and make me pay 220quid to get it looked at.....not repaired. but it should still be under warranty and now i dont know what to do.....can anybody help me please?

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Dont know why you replied to this thread instead of making your own but i will answer you question anyway.

 

Personally i think the biggest mistake was taking it to the store, they very rearly fix machine instore and in my experience pcw is just out to make more money.

 

I think that your best option is just to ring the techguys call centre yourself the number should be on your receipt, from my own experience of working there, plus i know people that still do work there. They will get the laptop picked up for assessment and warn you that if it is deemed to be accidental damage the machine will be return to you unrepaired and you will not have to pay anything for this, if they say it is a manufactures fault they will repair it and send it you back.

 

if they either refuse to pick it up or it returned unrepaired then you have 2 options. 1. get an independent report done on the machine to back up your claims and then get pcw/techguys to give you the money back if the report backs up your claim or 2. go somewhere likeHelp-fix-laptops on ebay (sorry i cant post the link the forum wont let me but just google it) and buy some new keys and fit them back on yourself. (i dont know if they do your laptop you would have to look closely but i am sure someone sells replacement keys somewhere)

 

but firstly ring the call centre yourself

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