I need a new forum about hosting services

[Rich44]

I used to use 123 all the time and have never had a problem with them I have now merged my 123 account into my Fasthost reseller account for more control, you could try getting in touch with Fasthosts who own 123 and see if that gets you any joy.

 

What details do you not have? Are they your 123 account details? If so you can retrieve them on the website thru the email account used to setup the domain names in question.

 

As for changing them once you can login you can just point them to different nameservers rather than changing the tag on them so you wont have any downtime nor paperwork to do so.

[Rich44]

sorry about that confused 123 with ukreg (D'oh!) well as for them being owned by Pipex well there you have the problem Pipex have some of the worst customer support going and it seems they have carried that mantra over to 123 then.

 

Can you not retrieve that email account at all, I had a similar problem with another company and managed to resurrect my old BT Openworld account to get the email info might be worth a go.

 

Failing that you could complain to the relevant registrar like nominet that you have not received your details, have you received your registration certificate from them yet if you have then changing the tag should be easy and you can go through the registrars website rather than 123's

[Rich44]

Hav you had the domain registration certificate through yet? You can go make a complaint to the relevant registrar like nominet to try and get it resolved.

 

I know its a premium rate number but you could claim that back after getting it sorted 0900 22 11 123.

 

You could also fax them on 0115 877 0213.

[Rich44]

You should get a certificate with a peel off patch with a unique number on it (presuming a .co.uk) and you can use this to go to Nominets website and update various aspects of your domain name without going through your domain registration company.

 

The certificate I believe comes from the registrar rather than 123-reg (I might be wrong about that though) so you might not get any joy from them, when did you register the domain names as it can take some weeks to get the certificates

[Rich44]

You should definately have had those certificates by now they would have been sent to the address you entered when you regged them