Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

FOS or Court?


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6106 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hello all, this is a long one, I hope it makes sense!!

 

I am currently in the process if claiming against BOS for unfair bank charges amounting to £4474 over the past 5 years.

 

I have sent my Prelim and LBA, and received answers to both from the bank stating that they have put my complaint on hold die to the OFT Tast case. They also said that if I put in a claim to the court, they will apply to have any action stayed. They did say that I can also complain to the FOS, although they have also said they are not dealing with any complaints until the conclusion of the Test case.

 

The advice in the Forum with reference to the test case states that you should proceed as normal and to your personal time lines, especially as the Statue of Limitations may mean that the longer the test case goes on, I am more likely to lose some of my older charges. As the majotiry of my claim is for these older charges, this would seriously affect my claim.

 

My problem now is whether to claim in the courts or complain to the FOS. If I am to proceed to the court, due to the amount of money I wish to claim back, I would have to pirse an Ordinary Cause, thereby getting solicitor, or split my claims into 3 claims of £1500 and go for Summary Cause. However, it would seem from other threads that some Courts in Scotland are refusing more than one Summary Cause as knowing that I have this amount to claim an Ordinary Cause to be pursued. I am loathe to go for Ordinary Cause, due to the amount of money it would cost if I lost meaning I had to pay the Defenedants court costs, but in the same way, do't want to lose out if I have a 2nd Summary Cause declined.

 

My other option is then to complain throught the FOS and try and get my money back that way, however, if the FOS are not investigating any complaints until the completion of the test case, this would then mean my claim waiting for what could be over one year, meaning that if eventually I did have to put in a court claim, I would have lost out on over a year of my claim.

 

Can anyone advise me on a way to proceed? Any help would be gratefully received.

Link to post
Share on other sites

Hi, Haley.

 

I'm in the same boat as you, BOS are due me just under £5,000. I was successfull with one Small Claim and one Summary Cause against BOS on the same account. Then some courts started knocking back multiple claims on the same account. I complained to FOS and they have agreed to take up my case. They recently wrote to say all claims re Bank Charges were put on hold until after the 'test case'. I am going to wait until January when the Scottish Small Claims Limits are to rise from £750 to £3,000. and the Summary Cause will rise to £5,000.Then I can claim using Summary Cause for the whole amount in one go. I'm not really sure about your next move, can you wait until January ? Best wishes whatever you decide.

 

Regards.

 

Scott.

 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...