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    • What a disgraceful shirking of responsibility.  Par for the course though I'm afraid with Iceland. You could get nasty and send them a version of the below (you know the local area so change what needs to be changed). Unfortunately the people who are replying are having to comply with the company policy which is being foisted on them - which is not to cancel tickets. But you might as well send the mail and try.   Dear Cissy, thank you for today's mail. Of course you are "able" to cancel the charge, you simply contact Excel and tell them to cancel the charge. I will wait for exactly 24 hours and then contact the local newspaper XXXXX and the local radio station XXXXX about Iceland's disgraceful disability discrimination.  Nothing much happens in Gravesend so I'm sure both will be happy to do a piece which will generate terrible publicity for your store and drive away customers, which is exactly what you deserve. Yours, XXXXX 
    • You are absolutely right to be cautious. It would be helpful if you will be prepared to send me a private message containing details of the outlet and the address et cetera. It might help me to get things more into perspective. So I understand that you had a business selling your husband's photographs. You were unable to continue your direct involvement and so you made an arrangement with a manager who you trusted to carry on the business for you while you were recovering elsewhere in the country. Is this correct? This manager has possession of all the files of your husband's photographs. Is this correct? Do you have any copies of the files? You made a reference to having a Co-op. Does that mean that you are running a Co-op supermarket or groceries outlet? I don't quite understand here. In terms of the possibility of continuing the arrangement with this manager – my own view is that you need to bring the arrangement to an end and I don't see how you could trust them. As far as I can see you are asking about two issues. Making sure that the files in the manager's position are destroyed so that you regain control of the photographs. Obtaining some damages for the loss of revenue. How many photographs do you believe are in his possession? What you estimate is your loss of revenue so far – probably calculated on your average revenue over, say, the five years before you stop your involvement in the business? You are talking here not only about a breach of contract. You are talking also about breach of copyright and frankly you're also talking about theft. Additionally, if you begin the dispute with this person, I would say that they will probably leave immediately. Have you got somebody else to run the business or would that be the moment that the whole thing collapses? If it is the latter, then this is something else that you need to prepare – somebody to take over as seamlessly as possible   Also, do you know the address of this person – and do they own their own home or any other assets?  
    • Just as i thought (from above post) : i just hope this is not the normal customer service that say they cant do anything and that you have to appeal to excel parking 🙄 this is the response my friend has received today - totally ignoring the subject which was: 'victim of disability discrimination on the part of your agents' does anyone have any ideas to reply with please?     Thank you for your response.   I would like to apologise for the error in the previous email; our CEO, Tarsem Dhaliwal had received your email and tasked ourselves in the Executive Resolution Team with looking into this.   We have raised this with our internal property department who have more information on parking charges and any appeals, we can see that you had appealed the PCN with excel which was rejected, you then appealed the PCN with IAS which was also rejected.   Because of this, we would not be able to cancel or refund the charge.    I understand this may not be the outcome you had hoped for, I am sorry for any inconvenience caused.   Kind regards, Cissy
    • Officials at the Federal Reserve are expected to hold off on any interest rate cuts this month.View the full article
    • I appreciate any help on this. I got 2 different speeding tickets and I'm hoping I can get one of them canceled as it's for the exact same road, 2 days back to back. The limit was 40mph, but I honestly thought it was 50mph and so I was driving withing that limit... First time driving that road. No other points ever on my driving lisence if that matters. Any advice for the appeal please? DETAILS: AF57ONB 0013032393514620 - 209266 0013032398514320 - 748169
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Northern Rock


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If they dont send you the CCA then the debt in unenforcable. so far this year I have had 2 loans of £2k and £2.7k wiped out because of the banks being unable to provide the CCA. Now NRock have also not sent me the CCA so I sent them a letter stating that they can now stick it. If you want I can post a copy of that letter for you.

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I havent paid them for about 5 months. They kept phoning me and sending me letters, but as long as they dont send a cca then they arent getting a penny.

if they ever do produce the cca then I will send them a budget sheet that shows i can only afford £5 per month. (I will also say that other creditors have agreed to accept such payments). the worst case senario is I p ay them £5 per month, but I dont expect to hear from them again.

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Here's a copy of the 'you can stick it' letter that has got me out of a few debts

 

 

Dear Sir/Madam

 

Re:- Account/Reference Number *****

 

 

As you are aware, on August 2nd I wrote to you via recorded delivery, which was delivered on the 03/08/2007, requesting a true copy of the signed credit agreement. I am entitled to this under the terms of sec’s. 77(1) and 78(1) of the Consumer Credit Act (CCA) 1974, I also enclosed the statutory maximum fee of £1 in the form of a postal order.

You wrote back acknowledging my letter and stating that a full copy would be “forwarded to me within 28 days”. In the mean time you have repeatedly bullied me into agreeing to payment commitments I could not afford.

 

To this date I have not been provided with a signed agreement under the consumer credit act within the required time frame, despite my properly formatted and paid for request.

I assume you are familiar with the consumer credit act and therefore well aware that the debt is legally unenforceable if an executed agreement cannot be provided within a certain timeframe. This timeframe has now passed, (as has the timeframe of 28 days stipulated by yourself).

 

I therefore do not acknowledge any “debt” to Northern Rock plc and I will not be making any payment against this "debt" as it is now unenforceable. I would also like to remind you that failure to comply with a CCA request is a criminal offence under the terms of the Consumer Credit Act, which I have reported to the appropriate authorities, including but not limited to the Office of Fair Trading, Trading Standards and the Financial Ombudsman. Also non compliance with the original request is therefore a complete defence to any court claim that is issued.

The Office of Fair Trading, Trading Standards and the Financial Ombudsman have been notified of your failure to comply with a CCA request and that you and/or representatives have committed a criminal offence under the terms of the Consumer Credit Act

I have been advised by Citizens Advice to record any further calls from Northern Rock and pass details of the calls onto the above authorities. They have also told me to pass any further letters from Northern Rock onto the same above authorities.

 

I have also taken legal advice and have been told that as this debt is now unenforceable, any further contact from Northern Rock will be deemed as harassment and will result in legal action against yourselves.

I know that you will write to me threatening legal action. I am happy for this to go to court as you will have to stand before the judge and admit to committing offences under The Consumer Credit Act 1974.

You may also decide to pass this onto a debt collection agency. As you have failed to comply with a CCA request, this will be seen as continued harassment from Northern Rock and you will be in further breach of the Credit Consumer Act of 1974.

I urge you to read the whole of this letter very carefully. As, as of today, the

18th September 2007, I no longer acknowledge any debt to you as you have clearly committed offences in repeatedly breaching The Consumer Credit Act 1974 .

Any further requests for payment from you or your representatives will be thrown straight in the bin and reported to the above trading offices, and any visits by collections agents will be refused and reported to the above trading offices.

Yours faithfully

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  • 1 month later...

This is interesting.

Please see my post on northern rock.

 

They got a CCJ on me but i never knew to ask for a CCA and now they have sold the debt to Link, who i have now asked for CCA

 

Link also say they own as well as the debt, the CCJ which only they have the power to remove

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