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Found 7 results

  1. A fitter came to my house on the 20th of June. Unfortunately, when he came to my house he did not have the LVT samples that I had requested from the Carpetright Ipswich store, in order to do colour matching. I thought that was not professional of the store, but nevertheless, I decided to let this go. On the 30th of June I made an order for a Carpet, LVT and fitting on a finance agreement. At that time I did not realise that the carpet in question is out of stock and the customer advisor did not inform me of this. Otherwise, I definitely wouldn't have made the order as I would
  2. Carpetright has said it is closing 92 stores - resulting in 300 job losses - as it fights for survival under a sweeping restructure. The beleaguered retailer, which employs 2,700 people in the UK, said 11 of the sites earmarked for closure had already stopped trading. The move follows a review of its property portfolio which found 205 sites were underperforming or on unfavourable lease terms. Carpetright said it hoped to relocate affected staff - and said rent would be slashed on the other 113 struggling sites under the rescue plan. Wilf Walsh, chief executive of Carpetrigh
  3. meant to have floor screeded today for my laminate to be fitted weds and thurs, the 2 guys who were meant to screed decided and told carpetright they would not bother doing it as they had previously damaged my wall whilst fitting a carpet, I only found out they were not coming at 2 o'clock today I called the shop myself in bury st Edmunds, unbelievable terrible service, whose running carpetright the fitters
  4. Hello Today I needed to cancel order on floor panels that had value of around £2000 there was nothing wrong with them, well beside the fact I found similar quality panels for half of the price so it was obvious I would need to cancel my order with Carpetright as I'm not made of money just like most of the population. I went to the store with my order confirmation where I paid for the panels with cash(the panels were supposed to be delivered next week) I told the manager of the store I wish to cancel my order and that's where all of it starts. I've been told that I can cancel
  5. I can only tell you all about my experience with Carpetright and you can reach your own conclusions. When I moved, the carpets needed replacing so I ordered a carpet from the samples in a Carpet right store on one of their 'crazy prices' promotions. The house was empty when it was fitted. When I saw it I know that it was not the carpet that I saw in the store and went straight in to tell them. The sample was no longer available and it had been discontinued. My complaint has been going on for over a year now. I ordered a plain beige carpet and have o
  6. After many months or waiting and days off work hanging around, Carpetright in Guildford have yet to finish carpetting my house. Their fitters caused damage to almost all of the woodwork in our newly-decorated house and chipped staircase/plaster/woodwork down to bare wood in places. Rather than remove a door, they ripped it off the bottom hinge and then left it hanging by the top one. They left glue stains on the walls, yes, they glued parts of the carpet which were cut too short to reach the door bars and grippers properly and they soon came loose again and now we trip over it. They left
  7. Hi, We purchased a carpet from Carpetright and had it fitted by their self employed fitter. He had to return after two months and adjust the hall carpet because it developed a large ripple in two places. The carpet had been down for 21 months and started to breakup at the hall/lounge threshold strip. Carpetright sent out a man to inspect it and he said he would report back to the branch manager. I was then informed by Carpetright they thought it was a fitting problem. They said they would send out a fitter to rectify the problem as a gesture of goodwill. We waited in all day and he never t
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