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  1. Hi, my friend took NE to London to apply French visa for January trip. The bus arrived in London one and a half hour late because of the driver went to wrong direction (which is unbelievable!) She missed the time slot for French visa, and it is unlikely to apply visa anytime before January. (She has bought tickets and booked hotel already) I searched NE website regards of compensation, but there is not much information. She allowed one hour between coach arrival time and visa. Could she claim the foreseeable loss?
  2. Good morning all, Been a member some time - not usually one to post for the hell of it but I have been really racking my brains over this one and hitting brick walls wherever I go... Long story short - had booked a holiday for myself over Xmas and when I arrived they told me the hotel was overbooked. They then put me in a cab and sent me from my nice *chosen* serene resort, and dumped me in a completely different resort, right in the heart of the shops / nightclubs etc The accommodation was a lower grade, fewer facilities and I wouldn't have chosen it in a million years. I called Love Holidays there and then as I just wanted to come home. I took loads of pictures and on their advice, decided to try and make the best of a bad situation and raised a complaint when I got back. They forwarded this to Hotel Beds (who my contract is with, apparently) who agreed I'd been let down, totally unacceptable etc and offered "compensation" of 25% of the accommodation which clearly wasn't going to cut it. I'd paid over £500 total and they were offering me £64 back. After a bit of follow-up this was raised to 40% and £103 compensation. How can anyone in this day and age pay for one product and receive something totally different? Anyway - ABTA didn't want to know because Hotel Beds are based in Spain and are obviously not ABTA affiliated (that's handy isn't it?) which begs the question - why are Love Holidays if nothing you ever book with them is never their responsibility? If you ask me, it's more of a selling point "look at us, we're ABTA affiliated!" - indeed, but that endorsement is about as much use as a condom machine in the Vatican. I digress... So I send my complaint (along with photographs, screenshots etc) directly to Hotel Beds - and despite their pledges on their website to "guarantee" to answer emails within 24 hours and resolve complaints within 7 working days - I've not heard a peep out of them. Unfortunately booked with debit card and although the bank are part of the Visa voluntary chargeback scheme, their hands are tied because Hotel Beds are "willing to provide assistance" in offering me a laughable amount of compensation for ruining my Christmas with lack of sleep, stress, and putting me in 1960s style accommodation when I paid for so much more. I'm not sure what to do now. I'd offer to drive over to their HQ and bend over - but they're based in Spain (I think) which would involve me booking and paying for more travel... Any wise words would be greatly appreciated! Thanks for reading.
  3. Hi - I'm new to consumer forums, so if I've posted in wrong place or the answer has been posted elsewhere - apologies! I ordered 2 single divan beds 2 weeks ago -they were fairly cheap and only intended for the spare room. They arrived by courier - bases and mattresses wrapped in thick polythene and taped up. My husband signed for them and 2 hours later, when we had unwrapped them we noticed the base had a tear in the material, the black material under the base wasn't wide enough and wasn't stapled correctly, 1 base had staples sticking out and 1 mattress you could feel a spring sticking out of the side. I immediately contacted the seller and they advised me to send photos - which I did. Now - nearly 2 weeks later they say they will only arrange replacements and will not give a refund unless we pay the delivery charges, because we did not note that the items were damaged when we signed for them. It took us 15 minutes to unwrap the beds - i can't see any courier comapnay waiting that long! As the goods are damaged is it their responsibility to refund or can they make us pay for their return?
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