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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

kirbyfaye

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Everything posted by kirbyfaye

  1. kirbyfaye
    update above.... thank ypu all so much for your help
  2. kirbyfaye
    In relation to the comments made about Trading Standards they are aware of our processes and we are more that willing to work with them on any matter should they contact us directly. * * I feel that there was some miscommunication in relation to your inspection and repair as*a result of the letter that you received from*D&J Henry. On this occasion only I will agree to*the tablet being returned for full credit. I have arranged a collection for the*tablet please ensure that all parts received with the tablet are returned
  3. kirbyfaye
    Just a little update after I emailed the ceo alex baldock.. This is what I received earlier, Please accept this as a formal receipt on behalf of Shop Direct. Your complaint has been allocated to the Executive Team who are responsible for all correspondence addressed to our Executive Directors. Your case will now be assigned to a member of this Executive Team who will conduct a comprehensive investigation into your request and will conact you in due course to provide an update. so fingers crossed it can now be sorted out! thanks for all your help today, its very much appreciated
  4. kirbyfaye
    I have now emailed alex baldock and their complaints department. thanks again and I will let you know what happens
  5. kirbyfaye
    thank you for all your help everyone.. its very much appreciated
  6. kirbyfaye
    ive told them all that Conniff, said my point of sale is with them and not a third party repair company, but they wont have any of it, they just repeat 'if you send it back we'll hold it and destroy it and you still have to pay for it, because we've repaired it' even though I got an email from them saying it was still faulty! I emailed them and asked them for a returns address the first time and they refused to give me it or even send a new returns label, so I sorted it myself and returned it and its just carried on like this for weeks now
  7. kirbyfaye
    yep conniff. was bought through a credit account from Littlewoods Item was sent back to Littlewoods and they passed it onto a third party repair company The repair company returned it to me asking what was wrong with it, they didn't even test it Was returned with the casing lose on it and still on going faults that were reported n the first place Now they say if I just return it, they will keep it for 6 weeks and then destroy it and he still has to pay for it
  8. kirbyfaye
    brilliant, thank you so much for the email address for the ceo, i'll do that today and keep you up dated
  9. kirbyfaye
    it was sent by Alexander Nash one of their online customer services reps.. he just keeps spouting they've done all they can but wont give me their complaint procedure or how I go about complaining!
  10. kirbyfaye
    their last email states, if the item is returned to them again by us, they will hold it for 6 weeks, then destroy it and he will still have to pay for it
  11. kirbyfaye
    it was bought through his credit account. We're just banging our heads against brick walls, they refuse point blank to refund him
  12. kirbyfaye
    wonder if anyone can help me. my son bought a galaxy s3 tablet in july, it developed faults, was returned and the repair company asked me what was wrong with it, they hadn't even looked at it. It was then returned to me with a lose casing, I returned it, only for it to be returned to me again today still faulty. They have said they wont refund the item and they have upheld their sale of goods act and will not refund the item. does anyone know where we stand on it as the item is faulty but they wont have any of it even though THEY'VE said it was faulty!
  13. kirbyfaye
    Sheilas wheels have got back to me.. finally.. the fees are as follows: £55 sheilas wheels cancellation fee for them finding the policy, they sayd they bought the policy for me and its in their terms and conditions £26 esure, the underwriters who actually insure me £26 for changing something on my policy, but wasnt told iwould be charged this £23 for the days i was covered, which i understand.. sheilas wheels say they are allowed to charge the £55 as well as esure.. is this right?
  14. kirbyfaye
    thanks for that.. is it right that i have to pay both parties cancellation fees
  15. kirbyfaye

    argos, laptop!

    kirbyfaye posted a topic in Argos

    I bought my laptop 5 months ago, the space bar has now decided it only wants to work on one side and not the other, sometimes it doesnt work at all. I rang argos and they say they'll send it off to be repaired, its only 5 months old and i really dont want it 'repairing'... would i be able to get a replacement or do they have to send it for repair.. I had been told im within my rights to ask for a replacement but just wanted to check first thank you
  16. kirbyfaye
    Morning all.. Im after a bit of advice. I took out car insurance on 7th november 2012, and had to cancel it on the 28th november 2012 due to the engine on the car blowing up! Never made any claim in that time, and paid in full when i took the policy out. Rang sheilas wheels on the 28th to cancel, and they told me i would have to pay them a cancellation fee of £35, which is fine, i understand that. What i cant understand is i ALSO have to pay a cancellation fee to Esure who are the people actually insuring me. So i get no ploicy at all from sheilas wheels..but i have to pay them £35 to cancel, AND £55 to Esure for cancelling! Is this right, im completly confused?

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