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Found 6 results

  1. My daughters BMW 1 Series car was stolen from outside her house back in March 2015. When it was recovered insurance company sent it for repair, so far so good. When insurance company returned car it was driving dreadful. (Car was fine before theft ) My daughter went back to insurers who were insistent problem was nothing to do with theft. After lots of arguing insurer decided to employ independent engineer who came to conclusion that insurer could not be certain damage was not caused by theft. Car was taken back and sent to a BMW dealer in Stoke to correct damage. When car was once again returned to my daughter she was told repairs had been done but car needed a de-sulpherisation to clear carbon build up which was due to wear and tear. My daughter accepted this and booked car into local BMW dealer (Manchester), when she took car BMW refused to do work because they said there was a fault on the engine and de-sulpherisation process could cause more problems. My daughter once again went back to insurer who again sent car to a BMW dealer in Stoke. It has taken all this time for insurer to come back to us and report that ' there is swarf in the engine caused by POSSIBLE oil starvation' and they are not prepared to pay for repair. We now know Stoke BMW performed de-sulpherisation process back in June. We have been told by various mechanics that swarf in engine could well have been caused by way car was driven when stolen can anybody confirm this. Insurance company have asked us to send evidence to support our argument. Where do we go from here my daughter has been without her car for 7 months. Any help would be greatly appreciated
  2. I have an identical situation to Haywok ( http://www.consumeractiongroup.co.uk/forum/showthread.php?399029-Sheilas-Wheels-claiming-I-owe-them-money&p=4306961#post4306961 ) plus a little extra. I rang at renewal to get a competitive quote. The quote was above quotes I had already found on the internet (including Sheila's wheels by the way). I told the lady I would not be renewing and cancelled my direct debit I then decided It was time to put my old convertible on the road for the summer so "SORN'D" the car covered originally by Sheila's wheels & went with another company Some 2 moths later I received the "you owe us...." letter. I explained the situation and sent a copy of my new insurance for another car to them. This wasn't good enough and they demanded I send them a letter from DVLA showing the car "SORN'd". After obtaining the DVLA notice I emailed it to them. They emailed back asking me to call them. Instead I wrote explaining the situation and asking for the matter to be closed as they stated they would. A few days later I received a letter & email from a debt collectionicon company chasing this huge sum (£45) on behalf of Sheila's Sharks. It looks to be a nice little earner for Sheila's wheels. Anybody got thoughts on my next move?
  3. I was hoping that someone may be able to give me some advice regarding a letter I have received from Sheila's wheels demanding payment of £46.33. my car insurance was due for renewal on 24th June. I had paid all of the premiums for the previous year, the last of which was debited from my account in April so as far as I was aware my account was clear. I looked for some new quotes & found similar cover for the year £60 cheaper. I tried to phone to cancel my renewal but lost the will to live waiting for someone to answer my call, I gave up in the end and I cancelled my direct debit with my bank so stop any direct debits being taken from my account. Approximately 3 weeks ago someone from Sheila's wheels telephoned me I assume to do some type of survey. I informed the person that I had not renewed my cover and she promptly ended the call. I have now received a letter dated 1st August which says We note from our records that your policy has recently been cancelled with us. There is an outstanding balance of £46.33 for the cover provided. Please call our Customer Services Department on the above number by 11/08/13 to arrange payment of this balance, we will then close your policy records without the need for further action. If you can provide proof of sale or alternative insurance during the time you were insured with us then please provide this so we can backdate your cancellation date. This may reduce the amount outstanding on the account. Failure to make payment can result in your outstanding balance being referred to a third party collection agency and may result in your credit status being affected. We thank you for your business and look forward to hearing from you. Does anyone else have a similar experience with this or any other insurance company. Should I just send a copy of my new insurance details as requested or is it likely they will take further action for such a small amount if I ignore their letter? Any comments would be much appreciated as I feel as if I am being bullied by Sheila's Wheels.
  4. Not sure where to start with this.. The girlfriend had an accident in Oct 2012, it was a full payout (£1000) as the car was a write off. The insurance premium was renewed for 12 months in January 2013 on a direct debit. Now my girlfriend has gone to cancel they are asking for the full premium. Due to accident they are saying the claim is not settled and they basically want her to pay up so that they can recoup the costs. The wording in the policy states: "If any accidents have arisen which may result in a claim we will not refund any premium and, if you are paying by installments, you must still pay us the balance of the full annual premium." Sureley with her renewing the contract in Jan 2013 this should have no bearing on last years policy. She has not claimed since renewing in January. They have even said that even when the accident is fully settled and she still wishes to cancel they will still request the full years premium. Any help? It seems wrong what they are doing, I would understand if it was still within the year the claim/policy was made, but its not.
  5. Morning all.. Im after a bit of advice. I took out car insurance on 7th november 2012, and had to cancel it on the 28th november 2012 due to the engine on the car blowing up! Never made any claim in that time, and paid in full when i took the policy out. Rang sheilas wheels on the 28th to cancel, and they told me i would have to pay them a cancellation fee of £35, which is fine, i understand that. What i cant understand is i ALSO have to pay a cancellation fee to Esure who are the people actually insuring me. So i get no ploicy at all from sheilas wheels..but i have to pay them £35 to cancel, AND £55 to Esure for cancelling! Is this right, im completly confused?
  6. Hello. I am new to this site, so please bear with me! I have claimed on my insurance for my television, which was damaged by my son. When I took out the insurance I listed my television as a specified item, as I paid £1,200 for it when I bought it, as it was above the value that they covered individual items for. When my insurance came through, it was listed as being insured for just over £2,000. However I have been told that it is not the monetry value I paid for it when I bought it that counts, but that I will get a like for like replacement. They state that they can give me a replacement television but that the value of this is £386, my excess is £350, so in effect I will be getting £36. I am annoyed, as I specifically insured the television for that which I paid for it - and I will have been paying more to do this. My policy states that they will give me an equivalent replacement - it does not say anything about the specification - which is what they are saying equates to an equivalent. I have tried to argue that an equivalent replacement should be equivalent to what I originally paid for it? Am I wasting my time? If they will only replace it for a television they say costs £386 then I see no point in claiming. I would appreciate any help.
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