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    • Indians, traditionally known as avid savers, are now stashing away less money and borrowing more.View the full article
    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
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Help needed with claiming charges back from RBS


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Hi,

 

I'm quite new to this site and have an ongoing problem with comet which is in the relevant thread. I have spent days looking through the site (which i think is great) and have decided to try and give it a go at getting my bank charges back.

 

I'll need all the help I can get so if anyone is willing please don't hesitate:-) .

 

I have no experience with courts nor have I ever done anything like this before, I'm one of the many that just accept charges as par for the course. I have read through lots on the subject in this site and would just like a few things confiming.

 

I have been with my current bank RBS for approx 6 yrs, I didn't used to have an overdraft and occaisonally went into the red for which I received charges. These charges range from cheques being slightly more than my balance and being returned and/or not enough funds for dd's. As I understand it these charges I can claim back even though it was my fault in not bugeting correctly ? Please confirm.

 

I had a period where I was off work for some considerable time and my husbands wages just weren't enough to support us and the kids subsiquently a charge for something being retuned went onto my ac and put me into the red for which I received another charge, as little or no money was going into my ac my unorthorised overdraft kept going up. I did the right thing and contacted the bank explained my situation and had an agreement set up to pay the overdraft back, I did slip a couple of times and had new agreements set up and eventually paid all the overdraft of with the interest. My husband had similar troubles with his ac as he was trying to keep us afloat.

 

My other question is, how does having an agreement set up on my ac affect claiming my charges back and can I still go ahead and send my SAR?

 

Any advise greatly appreciated

Brooklyn.

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  • 2 weeks later...

Hi,

 

Thanks. Ive just had a letter back from the RBOS asking for a £5 postal order, this is the fee they charge for the service of providing me with my details under the Data Protection Act. Is this correct? I have not read anywhere else on RBOS threads of such a charge. They will not proceed until it is received.

 

Brooklyn.:???:

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Brooklyn,

 

They can ask for payment for a 'S.A.R' - (Subject access request) your statements basically...

 

Normally it's around a tenner, so I wouldn't complain at a fiver!

We sent a chq for £10, a month afer receiving the statements, they cashed it..

 

Send it off asap! Up to 40 days they have to reply...

 

All the Best

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Hello again,

 

Just realised I have all my statements from account opening, can I just use these to calculate charges and if so do I just send a request for them to be refunded to my branch? or to the address which is on the letter they sent me the request for the £5 fee?

 

Brooklyn.

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Brooklyn

 

We crossed in the post...read this section first...on the right hand side is step by step...

 

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/25457-guide-reclaiming-bank-charges.html

 

Here's where you send your letter, once you have checked your statements...its all in the above link, and take some time to read it all...

PRELIM LETTER & LBA

 

Customer Relations

Customer Central Support

First Floor

The Forthstone

56 South Gyle Crescent

Edinburgh

EH12 9LE

 

Regards

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Hi,

 

Sorry I'm not the greatest or fastest at typing (I've just progressed to 3 fingers :-) )

 

Many thanks, I'm spending all my spare time reading this site and its given me confidence, I guess I'm just one of those people thats nervous.

 

Brooklyn.

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Brooklyn.

Sorry I'm not the greatest or fastest at typing (I've just progressed to 3 fingers :-) )

 

Many thanks, I'm spending all my spare time reading this site and its given me confidence, I guess I'm just one of those people thats nervous.

 

Brooklyn.

 

Lol, no apology necessary, we're no experts either, but we've just trodden the path your going down...I have just recently posted about our next step, ie filing for court, and like you, extremely nervous...It does take a lot of reading, and I would advise everytime time u see a page with info relative to your's, print it off, or save it somewhere, file in a seperate folder, and keep track...

We didnt, and we read and read till our our eyes were bloodshot, our fatal error was not noting what was relevant to us, and we lost our way...but, Im picking it up again today, but work gets in the way!

 

All the best!

 

lol an im not best at typing/editing/writing either..

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clakkers,

I can only agree with you on the folder thing and printing off and filing a hard copy of any relevant stuff, template letters, legal advice etc as there are so many threads and sections to this site it can be a bit of a maze to find things sometimes (not a criticism btw, it's just there are so much stuff) - I have a folder with all my correspondance and other stuff that I will have to get another as its starting to bulge a bit - unless of course RBS settle soon!!

 

And to brooklyn.

when sending your prelimary letter remember to send a list of all the charges you are claiming with the dates, details and amount.

 

Best use one of the spreadsheets on here http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/25457-guide-reclaiming-bank-charges.html?garpg=5

“It's not personal, Sonny. It's strictly business.”

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  • 2 weeks later...

Hello all,

 

I've had a reply today acknowledging my request and fee and my statements will be sent out a.s.a.p but there is a foot-note on the letter which is as follows;

 

"With reference to your request concerning any manual 'intervention' to the administrative charges debited, these have been processed in accordance with the terms and conditions of our current agreement with you as a result of the activity on your account. In the event that you breach the terms and conditions, we will take the appropiate action, contacting customers when appropriate, or handling customer enquiries regarding their account status. When a customer has raised a concern in relation to this process, the decision will be communicated to the customer and where appropriate noted on the account."

 

Is there a need for me to respond to this or should I wait for my statements, I haven't seen any reference to this on this site yet but there is so much to read through.

 

Many thanks Brooklyn.

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Not read this in the posts before, that's not to say it's unusual, I just think it's standard stuff (IMO).

 

We didn't receive such a letter, just the statements in about two weeks.

 

Incidentally, FYI, just to let you know RBS have paid up! I hesitated filing for court...and decided to wait the 8 weeks...and lo n behold they offered the full amount minus the intrest.

 

Would have been nice to get that too though...but hey...better than nowt!

 

This will *BUMP* your thread up a bit again, maybe someone will have a definitive answer to your post.

 

Regards

 

Clakkers

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Without nicking brooklyn's thread too much...The money isn't there yet, just sent the letter back today.(rec.delivery).

 

A touch over 7 weeks, since my first letter requesting the refund.(after receiving statements)

 

So not bad at all.

 

Well done me? Well, thanks to this and MSE, without who's forums I wouldn't have attempted it without...

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Hello all,

 

I've had a reply today acknowledging my request and fee and my statements will be sent out a.s.a.p but there is a foot-note on the letter which is as follows;

 

"With reference to your request concerning any manual 'intervention' to the administrative charges debited, these have been processed in accordance with the terms and conditions of our current agreement with you as a result of the activity on your account. In the event that you breach the terms and conditions, we will take the appropiate action, contacting customers when appropriate, or handling customer enquiries regarding their account status. When a customer has raised a concern in relation to this process, the decision will be communicated to the customer and where appropriate noted on the account."

 

Is there a need for me to respond to this or should I wait for my statements, I haven't seen any reference to this on this site yet but there is so much to read through.

 

Many thanks Brooklyn.

 

Looks to me as though they may have got your letter mixed up with someone else's - I'd ignore it or perhaps you could telephone the number on the letter and ask for explanation- it's probs someone wanting info as to which charges are manually operated or system operated -

 

just keep to the timetable as advised, if no statements within 40 days, send non-compliance letter (see template letters library) - a bit of patience is needed but as clakkers has shown, you should get refunded in full sooner or later - since I last posted on this thread, I got offered full refund after refusing part refund and am just waiting for my account to be credited which I should be this week.

“It's not personal, Sonny. It's strictly business.”

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Hello again,

 

Many thanks one and all, My husband banks at the same branch and has 2 accounts, he sent his request at the same time and his statements arrived today nothing for me yet though.

 

Brooklyn

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Happened to me, wrote asking for missing statements which I received a week or so later, 3 times over in 3 separate envelopes!!!

 

A bit like waiting for a bus - none for ages then 3 all at once!!

 

Advise you write and, if you have a number, a wee phone call won't go amiss.

“It's not personal, Sonny. It's strictly business.”

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Cheers,

 

Many thanks for the advice, I never thought I'd have the gumption to do this but with the help, support and the positve results on this site I'm going for it. I would like some advice on how to proceed is it better to claim all 3 accounts seperately also which work sheet should I use to work out the charges and interest?

I'm a bit confused on the interest side of things, if I include the interest the bank has charged us, which is clear on the statement do I use the exel chart that adds the 8% too, or is it just the charges and banks interest that is in my request for refund to the bank and the 8% when/if it goes to court.:?

 

I don't want to make any mistakes so am checking everything.

 

Brooklyn.

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Cannot really help you on interest but only recount my own experience - I used the Scotland simple Excel table at this link :-

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/182-6-interest-calculation-spreadsheets.html

 

 

That's at 8% as that's what I believe Scottish Courts will award if the Sheriff thinks it's warranted - when I first wrote to the bank asking for my "penalty" charges to be refunded I attached the list of all the charges I was asking back with the interest table also shown, just to let them know that I was aware that I could claim it if we went to court, altho I did not mention this.

 

Just followed advice on the link page by Imported. And lo and behold it worked for me.

 

Within 3 weeks I was offered about 73% of my claim by RBS, accepted as part refund but insisted they repay full amount - have since received offer on my full amount, but no interest but that's fine by me, altho have not had money yet, hopefully by the weekend.

“It's not personal, Sonny. It's strictly business.”

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With regards to your 3 claims it really is a personal choice IMO. You can either keep all 3 seperate but you will then have to manage 3 sets of letters and responses or you can join them together but be aware that you will still have to supply 3 sets of spreadsheets as you couldn't merge them on to one.

 

From the start, claim for DEBIT interest that is the interest that has been charged to your account at the end of every month for being over your overdraft. Once / if you claim goes to court, you are entitled to add 8% statutory interest, this will be calculated automatically if you use the spreadsheet that yanni has linked to.

  • Haha 1

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Hi again,

 

Do you have to break the charges down when doing your sheet?

for example I have 2 unpaid cheques on the same day and a £60 charge do I have to split this and list them individually as £30 or can I do as they have on the statement and just have one charge of £60.

 

Thanks Brooklyn.

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no one joint entry will be fine

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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  • 4 weeks later...

Hi one and all,

 

Just got back from holiday to find the standard letters, considering blarr blarr blarr, 6 to 7 weeks blarr blarr and my husbands missing statements came today so i'll be sending his claim in too.

 

Brooklyn.

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