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    • i dont think the reason why the defendant lost the case means anything at all in that case. it was a classic judge lottery example.
    • Hello, I will try to outline everything clearly. I am a British citizen and I live in Luxembourg (I think this may be relevant for potential claims). I hired a car from Heathrow in March for a 3-day visit to family in the UK. I was "upgraded" to an EV (Polestar 2). I had a 250-mile journey to my family's address. Upon attempting to charge the vehicle, there was a red error message on the dashboard, saying "Charging error". I attempted to charge at roughly 10 different locations and got the same error message. Sometimes there was also an error message on the charging station screen. The Hertz 0800 assistance/breakdown number provided on the set of keys did not work with non-UK mobiles. I googled and found a bunch of other numbers, none of which were normal geographical ones, and none of which worked from my Luxembourg mobile. It was getting late and I was very short on charge. Also, there was no USB socket in the car, so my phone ran out of battery, so I was unable to look for further help online. It became clear that I would not reach my destination (rural Devon), so I had no choice but to find a roadside hotel in Exeter and then go to the nearest Hertz branch the following day on my remaining 10 miles of charge. Of course, as soon as the Hertz employee in Exeter plugged it into their own charger, the charging worked immediately. I have driven EVs before, I know how to charge them, and it definitely did not work at about 10 different chargers between London and Exeter. I took photos on each occasion. Luckily they had another vehicle available and transferred me onto it. It was an identical Polestar 2 to the original car. 2 minutes down the road, to test it, I went to a charger and it worked immediately. I also charged with zero issues at 2 other chargers before returning the vehicle. I think this shows that it was a charging fault with the first car and not my inability to do it properly. I wrote to Hertz, sending the hotel, dinner, breakfast and hotel parking receipt and asking for a refund of these expenses caused by the charging failure in the original car. They replied saying they "could not issue a refund" and they issued me with a voucher for 50 US dollars to use within the next year. Obviously I have no real proof that the charging didn't work. My guess is they will say that the photos don't prove that I was charging correctly, just that it shows an error message and a picture of a charger plugged into a car, without being able to see the detail. Could you advise whether I have a case to go further? I am not after a refund or compensation, I just want my £200 back that I had to spend on expenses. I think I have two possibilities (or maybe one - see below). It looks like the UK is still part of the European Consumer Centre scheme:  File a complaint with ECC Luxembourg | ECC-Net digital forms ECCWEBFORMS.EU   Would this be a good point to start from? Alternatively, the gov.uk money claims service. But the big caveat is you need a "postal address in the UK". In practice, do I have to have my primary residence in the UK, or can I use e.g. a family member's address, presumably just as an address for service, where they can forward me any relevant mail? Do they check that the claimant genuinely lives in the UK? "Postal address" is not the same as "Residence" - anyone can get a postal address in the UK without living there. But I don't want to cheat the system or have a claim denied because of it. TIA for any help!  
    • Sars request sent on 16th March and also sent a complaint separately to Studio. Have received no response. Both letters were received and signed for.  I was also told by the financial ombudsman that studio were investigating but I've also had no response to that either.  The only thing Studio have sent me is a default notice.  Any ideas of what I can do from here please 
    • Thanks Bank - I shall tweak my draft and repost. And here's today's ridiculous email from the P2G 'Claims Dept' Good Morning,  Thank you for you email. Unfortunately we would be unable to pay the amount advised in your previous email.  When you placed the order, you were asked for the value of your parcel, you stated that the value was £265.00. At this stage the booking advised that you were covered to £20.00 and to enhance this to £260.00 you could pay an extra £13.99 + VAT to fully cover your item for loss or damage during transit, you declined to fully cover your item.  Towards the end of your booking on the confirmation page, you were then offered to take cover again, to which you declined again.  Unfortunately, we would be unable to offer you an enhanced payment on this occasion.  If I can assist further, please do let me know.  Kindest Regards Claims Team and my response Good Afternoon  Do you not understand the court cases of PENCHEV v P2G (225MC852) and SMIRNOVS v P2G (27MC729)? In both cases it was held by the courts that there was no need for additional ‘cover’ or ‘protection’ (or whatever you wish to call it) on top of the standard delivery charge, and P2G were required to pay up in full for both cases, which by then also included court costs and interest. I shall be including copies of both those judgements in the bundle I submit to the court next Wednesday 1 May, unless you settle my claim (£274.10) in full before then. Tick tock…..    
    • IMG_2820-IMG_2820-merged.pdfmerged.pdf Case management was this morning. Here is the Sheriff’s order. Moved case forward to 24/05.   He said there was no signed agreement and after a bit of “erm, erm, yeah but, erm” when he asked them, he allowed time for sol to contact claimant.  what is the next step now? thank you UCM  
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Please Help!!! Overdraft Charges


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Hi everyone, I need some help please.

This has been going on for a couple of years now and I need to sort it for a mortgage application.

 

A few years ago i got and Alliance & Leicester account, this had a planned overdraft of £250. I very rarely used this account and then it was only in emergencies.

 

I bought something for about £150 taking it into the overdraft and i started getting charged. These charges continued to gather pace until i was bordering on the £250 limit so i phoned the bank and asked them how much i needed to pay to clear it. I payed this in full and just to be safe went into the black by about 30p.

 

A few months later i needed to use the account again but to my shock it was now £579 overdrawn. Checking my statement it seemed that the bank had charged the overdraft charges for the previous month after i had paid it off. Having thought it was clear i didn't check any statements until I found this out.

 

I phoned the bank and they put a stop on the account to stop any more charges accruing. Due to the fact that the bank charges test case was just about to go ahead they said to await the outcome. Obviously the test case was lost so I still had to pay!

 

I flatly refused to pay these extortionate charges and the woman on the phone seemed fairly sympathetic. They defaulted the account in 2011 but now I'm worried that

a: I will not be able to get a mortgage.

b: They will sell the debt on then I'll get some scummy debt recovery firm darkening my door.

 

The only thing that is against me is that my Mrs. took out £10 when the balance was about -£120.

 

I obviously need this balance clearing and the default removing from my credit report

Please please help.

 

Craig.

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if this has all happened since nov 2009

 

you might well find a BCOBS complaint could work.

 

also as A+L are now satans bank

 

i'd have a read in that forum too.

 

there have been numerous successes.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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BCOBS only became about in nov 2009

 

however, that default does not appear to be correct

if you made no transactions/payment for a good while

ideally a default should be within 6mts of the issue

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Thanks for the replies DX.

 

The default was put on my Credit File in Jun 2011. The last statement I got was from 18th Aug 09 which was when i put a stop on the account.

 

The last of my transactions was on 27th Jun 07 which was my wife withdrawing £10 from the cash point at which point i was £113 overdrawn (all charges).

 

The charges then built up to £189 in May 09 when they cancelled the overdraft and started charging me £5 a day.

 

Should I phone them and offer to pay something? Can i get the default taken off my file as it is solely based on their 'unfair' charges?

 

I'm worried about a debt collection agency coming after me and wanting the full £579. where would I go from there?

Many thanks

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I would say that the default is def unfair and should prob have been registered soon after june 07

which would mean the debt would now no longer show on the cra file.

 

doesn't mean its not owed mind

 

but then again if its a ll their penalty charges, then i'd dispute that too!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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as at the time they were coverd by the old OFT/ICO rules on fairness before bcobs etc

 

i'd be complaining the default is unfairly recorded late

 

its needs moving to shortly after june 2007.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks DX you're a star. One last question (in three parts);

1, Do I complain direct to the bank?

2, Is there anything I need to quote when talking to them?

3, Can a DCA come after me after the 6 years from date of default?

 

Cheers

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there is a wee bit of conjecture 'when' a bank account becomes SB'd.

 

pers I feel its when the bank could have first gone 'legal'

that to me is around 3mts after your 3rd missed 'payment'

 

you've got a good few days

 

pers i'd be reading around a bit

 

and pop something up that we can check over.

 

there are lots here to help you

inc our search of the greytop toolbar.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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So would the timeline for SB start with the last transaction I made. I.e when i took the £10 out -Jun 07?

I have made no payments and have not acknowledged the debt in writing.

 

As i understand it the default will not be removed until 6 years after the date on the credit report and claiming SB will not change this.

 

How can I change this default to it's correct date?

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have a read of the ICO guidelines

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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