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    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
    • Weaknesses in some banks' security measures for online and mobile banking could leave customers more exposed to scammers, new data from Which? reveals.View the full article
    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
    • quite honestly id email shiply CEO with that crime ref number and state you will be taking this to court, for the full sum of your losses, if it is not resolved ASAP. should that be necessary then i WILL be naming Shiply as the defendant. this can be avoided should the information upon whom the courier was and their current new company contact details, as the present is simply LONDON VIRTUAL OFFICES  is a company registered there and there's a bunch of other invisible companies so clearly just a mail address   
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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:)

 

as i suggested before, in general, if there is any concern about them lifting a sig then could just do a slightly varied one in a shaded box! if they did copy it, you would know, and then they would be in trouble! also, note that banks usually hold a copy sig on record/file anyway, so if they really wanted to physically hand copy it then they could try and do so from that. if they wanted to commit fraud/forgery?

imo

Edited by Ford
typo
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X is ok if you can prove the intention to sign

 

They are quite happy to accept a "tick" in a box as a signature, for online applications !

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  • 2 weeks later...

Hi guys

 

Just a quick update.....

Harwich Farrell\Robinson Way

 

Since they sent what the say is the CCA which was not, it was a "guaranteed Acceptance form" with my signature on and no prescribed terms and conditions, I sent them a letter previously posted in this thread disputing that was not an CCA

 

I have now received the following letter with little mention of last letter to them.....I'am right in saying this account should still be in dispute as they have not sent an correct CCA ?? and this is the there standard scare mongering letter

 

Can anyone advise next course of action....

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Definitely still in dispute, still no CCA.

Brig

 

thanks BRIG, I thought as much however....

 

was just about to compose a Account still dispute letter.....and received this today (a day after the last one)

 

can anyone advise the next move...

 

HorwichFarrelly-6-AfterSAR-replyA.jpg

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I cannot understand this response at all, will go back

through the threads tomorrow.

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What are they on about.. precribed terms are prescribed terms and cant simply be "changed" in respect of what has been spent ??

 

Ask them to clarify their statement and advise what legislation they are referring to that allows prescribed terms to be changed at will .. their will ??

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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My thinking is that prescribed terms in this instance

means making a least the minimum payment on

time each month which to me is fixed at what ever

the minimum is 2.5 or 5%

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Hi guys

 

this is the response I intending to send ....can some have quick look make sure im not missing anything

 

Thank you for your response dated 26th August 2011 in reply to my letter of complaint which dated 04 August 2011, the contents of these letters has been noted.

 

In your last correspondence you make reference to “prescribed Terms” are “not Fixed as the account relates to a running credit agreement “can you please clarify that statement and what legislation you believe enforces your statement.

 

In my letter dated 04 August 2011 I brought to your attention that the document(s) you had provided purporting to be a true copy of the executed credit agreement for the above alleged account did not comply with the requirements of the Consumer Credit Act 1974.

 

The document sent purporting to be a credit agreement did not contain any of the prescribed terms as required by section 60(1) Consumer Credit Act 1974. The Consumer Credit (Agreements) Regulations 1983 (SI 1983/1553) made under the authority of the “1974 Act” sets out what the prescribed terms are, I refer you to Schedule 6 Column 2 of SI 1983/1553 for the definition of what is required. Suffice to say none of the terms are present in the document

 

 

Since this document did not contain the required prescribed terms it is rendered unenforceable by s127 (3) consumer Credit Act 1974, which states

127(3) The court shall not make an enforcement order under section 65(1) if section 61(1)(a)(signing of agreements) was not complied with unless a document (whether or not in the prescribed form and complying with regulations under section 60(1)) itself containing all the prescribed terms of the agreement was signed by the debtor or hirer (whether or not in the prescribed manner).

This situation is backed by case law from the Lords of Appeal in Ordinary (House of Lords) the highest court in the land. Your attention is drawn to the authority of the House of Lords in Wilson-v- FCT [2003] All ER (D) 187 (Jul) which confirms that where a document does not contain the required prescibed terms under the Consumer Credit Act 1974 the agreement cannot be enforced.

 

As I’m sure you must realise the documentation you have sent does not conform to sections 60(1) and 61(1) of the Consumer Credit Act 1974 and would therefore only be enforceable by a court under s65. However, the absence of any prescribed terms means that a court would be prevented from enforcing it under s127(3).

 

I am granting to you a further 21 days to produce a copy of an executable agreement. After that I will consider that the above account is closed and that you will no longer pursue the alleged debt.

 

After this period you should close the file and cease processing any personal data relating to me on this matter.

Edited by adenjago
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  • 4 weeks later...

Hi guys just a Quick (non) update of sorts..

 

Harwich Farrelly

 

Since my last letter to them on the 4th August, asking them to produce the credit agreement and not the "Guaranteed Acceptance form" I have yet to receive any other correspondence

 

RBS

I received a another few documents from again a different department relating to calls which I assume are part of the SAR, non of which hold any relevance ....since their letter dated 8 August I have yet to received an invitation to collect my SAR from the local Branch as previously arrange...which im doubting will happen as they promised on the 8 august it would be within the 40 day Time frame

 

 

So should I just let these lie for now ?? or should I be chasing them ??

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Are the 40 calendar days up for full compliance of your SAR?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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as suggested before, if you feel that they have not sent you everything that they have, then complain to the cred that they have failed to send all data within 40 days, mentioning that you may complain to the ICO. if no satisfactory response then complain to the ICO.

could send rob way a custom 'dispute' letter that includes the 'doorstep' bit. mark it ftao compliance/complaints dept.

imo

Edited by Ford
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There is no obligation to

supply the agreement with

a SAR.

 

disagree. if there is one on file then a copy should be supplied under a sar. it would be regarded as 'data' for the purposes of the dpa re a sar, just as letters are, and anything identifiable by reference. see their definition.

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On numerous occasions companies

have informed and confirmed that

they are not obliged to supply a

copy of any agreement as the the

matter is covered by CCA 1974 ans

is entirely separate, some organisations

will supply the document others will not.

I confirmed this with the OFT some

years ag.

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what the creditors say is not really applicable. it's what the law says. see the ICO/dpa definition of what personal data means. it is personal data if on file, which includes microfiche. yes, some will send a copy if there is one. some won't. yes, it is not a 'cca request' and should not be regarded as one. but, under the dpa, technically they are obliged to send a copy if there is one on file. that's why they do if they find a copy.

yes, there is the cca. and, some will supply a copy under a cca request and some won't. but, they usually do if they can find one! ironically, there is no obligation to send an actual copy under a cca request.

the ICO does not say it would be a cca request afaik. why not confirm it with the ICO?

ps can you post up what the oft said?

Edited by Ford
ps/typo
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I will post up when I get home Wednesday/ Thursday, only

got my laptop here.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Hi guys

 

Thanks for the input, just to Clarify

 

SAR - This was for RBS as it was a bank account and is not covered by CCA (or so I beleive)

 

CCA - This was a CCA request for]Harwich Farrely\Robinson Way

 

I have just sent the following letter to Robinson Way as I was dealing with Harwich Farrelly but as the account is "in Dispute", I assume Im correct in saying they can't pass it or back to anyone

 

I DO NOT ACKNOWLEDGE ANY DEBT TO YOUR COMPANY

 

Account in Dispute - Section 10 Notice

 

Dear Sirs,

 

Account No xxxyyyzzz

 

As you should be aware I have been in correspondence with your solicitors Harwich Farrely and that this Account remains in Dispute due to the Non-Compliance of the CCA, request, my last letter to Hawich Farrelly was Dated 04 August 2011, I assume as this account has now been passed back to Robinson Way they would forward all relevant correspondence regarding this account to yourself and that should have made you aware that this Account is in Dispute

 

As you have said “Account has been sent” to your office but as you should also be aware that because Harwich Farrelly are now in default of my Consumer Credit Act agreement request and have also breached *s10 Data Protection Act request , I consider this account to be in SERIOUS DISPUTE.

 

As you are aware while my Consumer Credit Act request remains in default enforcement action is NOT permitted, under s127 this constitutes a complete defence at law.

 

Consequentially any legal action you pursue will be averred as both UNLAWFUL and VEXATIOUS.

 

Now I would respectfully suggest that this account is returned to the Harwich Farrelly for resolution of these defaults and breaches, as Robinson Way cannot lawfully pursue any enforcement activities.

 

If Robinson Way chooses to ignore my dispute and attempt enforcement, I will initiate legal action and file reports with the appropriate authorities, including, but not limited to, Trading Standards, Office of Fair Trading, Information Commissioners Office, Financial Ombudsman Service and possible court action.

Please be advised that I will only communicate with you in writing.

 

Furthermore, should it be your intention to arrange a “doorstep call”, please be advised that under OFT rules, you can only visit me at my home if you make an appointment and I have no wish to make an appointment with you, Robinson Way or Harwich Farrelly. Also note that whilst you have no agreement, and the fact that you are in clear breach of the OFT's guidelines on debt collection ,.

 

There is only an implied license under English Common Law for people to be able to visit me on my property without express permission; the postman and people asking for directions etc (Armstrong v. Sheppard and Short Ltd [1959] 2 Q.B. per Lord Evershed M.R.). Therefore take note that I revoke license under Common Law for you, or your representatives to visit me at my property and if you do so, then you will be liable to damages for a tort of trespass and action will be taken, including but not limited to, police attendance.

 

I reserve the right to report your actions to any such regulatory authorities as I see fit. You have 10 days from receiving this letter to contact me with your intentions to resolve this matter which is now a formal complaint. I therefore request a copy of your official complaints procedure which you are obliged to supply and will be requesting the same from Harwich Farrelly.

 

I would appreciate your due diligence in this matter and look forward to hearing from you, in writing within 10 days.

Edited by cerberusalert
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