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    • Thank-you dx, What you have written is certainly helpful to my understanding. The only thing I would say, what I found to be most worrying and led me to start this discussion is, I believe the judge did not merely admonish the defendant in the case in question, but used that point to dismiss the case in the claimants favour. To me, and I don't have your experience or knowledge, that is somewhat troubling. Again, the caveat being that we don't know exactly what went on but I think we can infer the reason for the judgement. Thank-you for your feedback. EDIT: I guess that the case I refer to is only one case and it may never happen again and the strategy not to appeal is still the best strategy even in this event, but I really did find the outcome of that case, not only extremely annoying but also worrying. Let's hope other judges are not quite so narrow minded and don't get fixated on one particular issue as FTMDave alluded to.
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    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
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faulty laptop 3yrs on with extended warranty - won in court against Comet !!


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Hello All,

 

I bought a laptop more than 3 years ago from a retailer with a 3 year extended warranty. During the warranty the laptop was repaired 4 times for recurring faults.The warranty is now over and the laptop has failed(non-working). I send an email to the head office of the retailer and they disagreed to fix it as per SOGA - They want me to pay to get it fixed now. I bought the laptop on a credit card(HSBC).

 

I would like to know if someone could provide me any help on the following:

 

1) Is there anything specific I need to get the independent evaluator(the company which would evaluate the failure of the laptop and write the report) to check so that the judge would be able to make a decision in the small claims court. The laptop has a failed motherboard and the retailer has mentioned this in their letter - they have not mentioned any misuse on my side, as a reason for the failure - do I still need to get an independent evaluator's report?

 

2) If I do have a independent evalutors report - would I be able to send it along to HSBC and ask them to do a charge back as per the consumer credit act - is there any hope in me trying this option out. I cannot wait months for an outcome, so that in the end they say they cannot do anything, since I will be then delayed with the county court claim.

 

3) If I do land up taking the issue to court, would I be able to claim damages. Currently, I have to lug my work laptop home to replace the use of my failed laptop. I have sufferred this inconvinence quite a bit and wanted to know how I would be able to make any claims of damages.

 

 

Thanks for your help,

WRs,

Koge.

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You certainly can't do a chargeback for the independent report or you will be attempting to take the money from the independent inspection company and not from the company you are having a dispute with.

 

You will need an independent report that says the motherboard was inherently faulty and you must pay for the report which, if in your favour, you will claim back from the laptop selling company when you put your repair claim into them.

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You certainly can't do a chargeback for the independent report or you will be attempting to take the money from the independent inspection company and not from the company you are having a dispute with.

 

You will need an independent report that says the motherboard was inherently faulty and you must pay for the report which, if in your favour, you will claim back from the laptop selling company when you put your repair claim into them.

 

Hello,

 

Thanks for the response. I have no plans to do a chargeback on the company inspecting the laptop. My question was: if I do get the independent report which states that the motherboard was of bad quality and did have an inherent fault when purchased - can I send this report to HSBC . Since the independent report would say the laptop had an issue/fault with it from the time of purchase, would HSBC be willing to charge back the money I paid for the laptop on the grounds of the consumer credit act.

 

Thanks,

WRs,

Koge.

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nope

chargeback is 120days max.

 

if you do get the ind rpt and its says that

you'll get a new lappy FOC from the manu. via the retailer

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi ,

 

Thanks for the reply. I am not sure I understand the consumer credit act, because from what I understand , HSBC(The credit arranger) is equally and severely liable for quality of goods as much as the retailer.

 

When I called consumer direct, they said HSBC is equally involved as the retailer, I am unsure what HSBC would do if I did inform them that the laptop I bought with the credit card was faulty from the time of purchase.

 

Thanks for all the replies...

Cheers,

Koge

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Hi ,

 

Thanks for the reply. I am not sure I understand the consumer credit act, because from what I understand , HSBC(The credit arranger) is equally and severely liable for quality of goods as much as the retailer.

 

When I called consumer direct, they said HSBC is equally involved as the retailer, I am unsure what HSBC would do if I did inform them that the laptop I bought with the credit card was faulty from the time of purchase.

 

Thanks for all the replies...

Cheers,

Koge

 

The chargeback needs to be done within 120 day of you becoming aware. In the case of a shop purchase, that is assumed as being the day you made the purchase. Also, you were aware of the problems the first time it went in for repair.

 

Even if you could do a chargeback, you will never get the price you paid, it will be reduce by the time you have had 'enjoyment' of it. After 3 years, that wouldn't leave you enough for a pint of beer.

 

Your best bet is continue down the trail of repair citing continual need of repair.

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hi,

 

Thanks for the response. I have decided to proceed the county court route. I am yet to go to the independent party for verification - I expect them to write that the motherboard has failed due to a manufacturing defect in the motherboard which causes it to overheat , which finally caused it to fail. I can only explain how the motherboard failed, since both ways they cannot test the motherboard again for what caused it to fail (since it is not working anymore).

 

Also, I would like to know would I be able to claim for damages , due to the inconvience not having the laptop has caused me.

 

Thanks,

Koge

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  • 5 months later...

hey well done.

 

i'll mark this won....

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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it would help if you outlined a bit of how you did this for future members

 

i have also moved it to the COMET forum for a better audience!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Hello Today,

I successfully sued Comet for £940, £640 for the laptop and missold extended warraty, and interest and court charges.

 

That really is wonderful news. I only wish more would take this route when they are on the end of the continual denial of these companies.

 

It would be nice if you could do as dx has asked and put up some more details.

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Hello All,

 

I will outline in short the exact occurrences and what information helped when.

 

April 2008 - I buy a laptop from Comet for 500£ on Credit Card, and agree to purchase an extended warranty agreement for 2 years for 119.99£. Now at the point of sale, I signed a document for the extended warranty. I was informed by the salesperson that it was an immediate "replacement" warranty - likes of which currys' , tesco et al do actually have. I was told that this warranty would supersede the laptop manufacturers warranty(in the first year) - so that it can be replaced immediately!. The best part is that the terms and conditions of the warranty document say nothing about replacement/repair - just about my right to refund for the warranty itself

 

1st week of May 2008 - The laptop starts overheating and the fan becomes noisy. I inform the storge manager who asks for a 50£ restocking charge - I disagree and he reassures me the replacement warranty will take care of any issues.

 

december 2008 - laptop starts switching off intermittently, when overheated. Comet send the laptop to the manufacturer for repair(against the cotract of replacement by Comet). Again, for 120£ , the laptop should have been repaired by Comet. Got laptop back on January 2009. Never did the switching off issue get resolved fully - But since it was working on minimum use( used for voice chats and not watching movies) I did not give it back

 

April 2009 - Laptop develops problem even worse and is send to comet repair center. Again not much use , but I learnt how to live with the issue.

 

April 2010 - Extended warranty worth 120£ expires!

 

May 2010 - Laptop Dies!

 

June 2010 - I write a letter(email only) to CEO of COmet .Comet after a lot of commotion ask for 127 £ to repair the laptop, not even considering that the extended warranty had just expired , or thinking of the fact that the 2 months the laptop spend with Comet would be good enough to cover me from April 2010 to May 2010. They responded ( by post) stating that they are aware of the SOGA and that since I have had some use of it 127£ was a fair amount. Also they agreed that the laptop was fixed twice - but note this never did they write in that response that the issue was resolved

 

August 2010 - Letter before action send. 127£ reduced to 70£ - I still reject, since warranty is only for 3 months on that work . Anyways it was not about money anymore I guess, more a matter of principle.

 

Today - The judge takes Comet to task asking "what warranty is this?" and "where does it say it is a repair only warranty?" - Comet had no answer. When asked why they did not accept my rejection of the goods as per the EU directive( that the laptop was not fit for use and when I had complained about it in the first week of purchase) - Comet said a lot of customers give back goods and as such they found it right to ask for 50£ for restocking! The judge asked why Comet did not see to my statements of the 1999/EC directive - Comet had no answer.

 

The Judge ruled in my favour.

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it has already

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

  • 2 months later...

Congrats on the resolution to this

 

I do have one question which I will try and ask without sound like I am hijacking the thread!

 

On what grounds did you sue? Afterall, the warranty had expired...

Was it on the fact that it should not have died in the 2-3 years? Or that it died despite the repair and that the fault was related to the original fault?

 

Only reason I ask is I was in a similar situation with a 50" plasma bought from Comet 3 years ago. In the 3 years of it's life, the power board went and got replaced, main board went and got it replaced and then most recently, it took a tumble in which the screen got replaced. All this was under the 3 year extended warranty (both accidental and mechanical).

 

Soon as the warranty ended, the power board went again. Now the TV despite it's age was hardly used especially since the first power-board replacement.

 

I didn't think anything of it and went ahead and bought a 55" LED 3D TV - and while waiting for it, I got the board fixed for £80 where it was clear the board was previously repaired (and not replaced).

 

My feeling now is after reading this thread, I too could have had grounds to get this done for free or had a resolution like the op?

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