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    • Thanks FTMDave, I like the cut of your jib - I'll go with that and obtain proof of postage. Encouraging that NPE have never followed through and seem to blowing hot air, let's see where they go after this   Regards
    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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becky v cabot old monument card !


becky75
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Hi all

 

well im in a debt management plan with this company no names but u use a c*****s to find the north direction right?

 

so i'm paying off monument each week then last month i get a letter from cabot chasing money

- send it off to my debt management company and then

 

today I get another letter from Cabot - i've been advised to do the usual, just send a copy of my letter off then wait.

 

This letter says that they're now moving on to the next stage of recovery - blah blah!

 

so I ask my debt management people

- who i might add think they're doing jack for me and they reckon i need to just ignore them.

 

BUT NO!!!!!

I'VE HAD ENOUGH!!!!!!!

my next step is to send Cabot a CCa request and an S.A.R to monument

- who are still taking my money and request a copy of my fees!

- this is right isn't it?

 

feel like jacking the debt management plan but no doubt i'm stuck in some clause somewhere!

 

i think will do the same with my other creditors this week too

- can they all get the 'hump' tho ? the ones that i'm already paying and put me right up the creek without a paddle?

 

look forward to all your comments guys! thanks

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Hi Becky,

 

Just a thought. I dont know what debt Mgmt company you are using, but in my experience, the things they do (and usually charge for) you can do yourself. Being on this forum is a great start, and there is plenty of help available. I'd be suprised if they have you in a contract too??

 

It maybe wise to consider cancelling this and deal direct with your creditors, following the invaluable advice on here. And your probably right, thery're not doing jack s**t. Mine didnt, they even cost me more in the end.

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u know what! thats exactly what i'm thinking !

 

i know i signed something that was like my payment structure or something - i went to them because i was scared to answer the phone- now i've found this site i'm on a mission !!

 

anyone got any ideas how i try to stop them working for me whilst they hand over the ifo as to where there the payments go to ? ie acc nos etc?

 

I owe rbs loads and got a ccj u see so better keep paying them off until i've whipped their a**e lol!!!!!8)

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I'd ask for a copy of The DMC's terms and conditions you signed first. Do you pay them a % of your outgoings as admin charges or something along those lines??

 

For a full list of your creditors, i recommend signing up to a CRA (eg experian) (if the DMC will not provide when you decide to leave them, if you decide of course), this will show you who's owed what and where your at with it all, together with addresses etc. then you need to do what your DMC has done and re-contact them detailing you will be handling your finances and start the process again. After SRA and CCA'ing them all first. Thats my advice, but im sure they'll be others along with more to offer.

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Yup, first step is to find out what you have signed up to exactly.

 

No point telling them to p*** off only to find them cahsing you later on for money they say you owe.

 

Find out exactly where you stand with them first and take it from there.

 

But as for Monument. Am I reading you right? You were paying them through this DMC, and they STILL sold the account on to Cabot? Or have I missed something?

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Im no expert on many issues in this forum, but DMC's I know a little about. I would suggest, prior to sending anything to Cabot and cancelling your DMC, i would ask said DMC for a statement of accounts, detailing the deals they agreed on your behalf, the amounts theyve paid and when and to who. Then I would SAR Monument and see where this debt is and who's been cashing the cheques if its sold to Cabot?

 

Sounds like someone could have been very naughty.

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thanks sacg ..............mmmmm sounds interesting eh?

 

by the way ? don't suppose u or anyone else could tell me what subscribing means?? seeing it a lot sory if being dim :o

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thanks sacg ..............mmmmm sounds interesting eh?

 

by the way ? don't suppose u or anyone else could tell me what subscribing means?? seeing it a lot sory if being dim :o

 

No worries. subscribing is basically registering on a thread (topic) so you can monitor them a lot easier and receive notifications when someone responds to something youve started or watching. Basically :)

 

hope that shines some light

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sacg is right. It SOUNDS as if Monument might not have been getting paid, hence selling the debt on. However, irrespective of WHY they sold it on, did they send you a notice of default, or had you already effectively defaulted?

 

And did they send you a letter saying they had sold it on? And did Cabot write to you with a "hello" letter? (The letter they CLAIM is a Notice of assignment.)

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thanks both of you

 

the first letter i had off cabot i sent to my dmc

 

from what i can remember was just a letter chasing money didnt say that they were taking over - and monument certainly didn't tell me they'd sold it .

 

my dmc got all my letters - probably had a default notice u know ones that say cut up ur card and go to citizens advice - went to dmc tho cause bank was chasing for shed loads!

 

i had recent letter from cabot which dated 19/7 says 'following Cabots recent purchase of the account you held with monument'

 

scare tactics eh! - but what they don't know is that i've found you clever people :p

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I dont want to assume, but it SEEMS that a certain DMC MAY not have been paying Monument correctly, as agreed. In my expreience, when you enter into a voluntary arrangement with a creditor, they agree it too, and are bound by that agreement for a set period at least. It seems funny that Monument would have sold the account on if they were recieving funds from you via the "DMC". Unless you defaulted on the agreement through the DMC.

 

Get the statement of accounts from your DMC and definatley send a S.A.R - (Subject Access Request) to Monument.

 

Good luck

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so work this one out then!..........................

 

i've had a letter from cabot today - dated exatcly the same date 19th as the nasty letter that i've had for days .....................

 

Hi Becky u now need to be paying us £1.00 per month which is due on the 17th aug!!!!!!

 

i called my dmc and they said in one breath

- oh if u ned to pay them let us know so i advised they already have my letters ...

...then it was well u pay £3.00 per month to monument .........

....oh and cabot have now started to receive the payment .......what!!!!!!!

 

so cabot have been receiving my money apparently and now they want less from me?

work that one out!!!!............

.....and if dmc been paying

- why am i apparently getting a payment booklet sent out?.......................

 

oh and now the dmc know that i've found this site they're more than happy to start sending out cca and sra requests for me to get my money back

and get rid of any debts that are unenforceable............

..........so why the hell didn't i know about this a year ago then?

 

told 'em thanks but will do myself - at least i know i've done it then!!:rolleyes:

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All a bit confusing and lax if you ask me. :confused:

 

You really need to wait for the statement of accounts from your DMC, this will shine light on who's been paid what and when, then you can organise yourself regarding addressing the debts and to whom you need to be in correspondance with. Until you have this, you dont know whats going on. Nice to hear that they'll do the requests now!!! Are you contracted to your DMC? If not, get the statement of accounts and terminate your relationship. You cant be any worse off.:razz:

 

Who agreed £1 pm payment terms?

 

I would'nt suggest paying out two amounts to Monument and Cabot until this is rectified. You may be admitting liability to both. Not sure on that one, but worth caution.

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even they didn't know about the £1 payment terms! in one breath she said they been paying cabot - next she said they aint!

 

she told me to send this letter to her and they'll sort out paying the £1 to cabot - presume wont be paying monument then! - really not sure wether or not to just wait for paying in book now tho!

 

 

have asked for statement of accounts including a copy of the terms and conditions that i signed with them

 

feel a bit trapped by them at mo!

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I'd also worry about whether Cabot might be adding interest or any kind of charges to the balance. No point paying them £1 a month, if they keep adding several quid a month on top. You'll NEVER get rid of them.

 

Can they do that> When an agreed payment term has been reached?

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O.M.G !

 

So should I send this cabot letter off to my DMC then for them to pay ? bcause if I keep paying DMC the money then reckon they will pay them !

 

what do u think my next step should be guys?

 

thanx both of u x

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Dont panic! Carry on paying who you have been, then you're not in breach of your initial agreement through the DMC (one hopes, if they had any ;) ). No new payments until you know more, and who the hell is getting what. Have you sent for the statement of accounts from the DMC? I would seriously think about losing the DMC, it appears they aint really helping or addressing situations, hence the Monument / Cabot saga. If it were me, I would get the statement and info from the DMC and go from there. Do you have many creditors being dealt with via the DMC?

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yeah i have asked for it - wait now!

 

so really i need to just pay monumnet then ? get a copy of my statement and ignore cabot for the time being yeah? (wont send dmc copy of cabot letter)

 

i've got them paying off the bank and a few credit cards - i send them amount some goes toward fees rest pays the debts off ! so would be saving if do myself !

 

plus i'm send sra and cca requests to evryone got dents with because A LOT are bank charges y'see and reckon could get BIG chunk knocked off my debts!

 

thanks sacg !

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  • 6 years later...

Hi

 

Can anyone help ?

 

I know ! I'm kicking myself but I have an old monument debt that I haven't paid for a long time - just under £1500

 

I know I paid lots of charges and had I sent a cca they wouldn't have proof of my signature

 

Now I have a letter from a solicitor threatening that they're going make bankruptcy proceeding against me in 14 days if I don't set up a repayment plan !

 

What should I do ??? Is cca too late ?

 

Thanks everyone x

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