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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Citi Refund sent to Cabot, not me..!!


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Recieved a part refund from citi but they sent the money to cabot financial.

 

Can they do this?

 

I was thinking of writing back saying i do not acknowledge a refund as i have not recieved one yet?

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Mortgage Express charges- settled in full after issuing claim

 

------------------------------------------------

To view the FAQ'S click here: http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

To view the PRELIM letter click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

To view the Letter Before Action click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

To find Registered Address:

http://www.esd.informationcommissioner.gov.uk/esd/search.asp

 

 

If my advise helps click here http://www.consumeractiongroup.co.uk/forum/reputation.php?p=366404

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Recieved a part refund from citi but they sent the money to cabot financial.

 

Can they do this?

 

I was thinking of writing back saying i do not acknowledge a refund as i have not recieved one yet?

 

How do you know it has been sent? HAve Cabot informed you and what stage are you at?

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Hasn't been confirmed, but at bottom of letter it says

'This amount has been sent as a cheque to Cabot financial in payments of your outstanding debt'.

 

However one other thing, the debt with cabot has become unenforceable due to lack of agreement with statutory time within cca. 12days + 1 month and 10 days since..

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Mortgage Express charges- settled in full after issuing claim

 

------------------------------------------------

To view the FAQ'S click here: http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

To view the PRELIM letter click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

To view the Letter Before Action click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

To find Registered Address:

http://www.esd.informationcommissioner.gov.uk/esd/search.asp

 

 

If my advise helps click here http://www.consumeractiongroup.co.uk/forum/reputation.php?p=366404

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Hasn't been confirmed, but at bottom of letter it says

'This amount has been sent as a cheque to Cabot financial in payments of your outstanding debt'.

 

However one other thing, the debt with cabot has become unenforceable due to lack of agreement with statutory time within cca. 12days + 1 month and 10 days since..

 

I don't think they can decide who they pay it to - also when you refuse this they won't send it anyway . Suggest you PM Martin3030 as he is keeping a close eye on Citi and their tactics.

 

edited to move info that may be useful to citi

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hmmmmm interesting - banks are allowed to take money from one of your accounts to pay an outstanding balance elsewhere, but:

 

I'm not sure if it applies to credit card companies; if it does, and cabot are merely acting as agent, then perhaps they're allowed; if they've soldthe debt, cabot is nothing to do with them, so they can't just do that.

 

so, if the debt was sold on, just continue with your letters stating the money needs to be sent to you, nothing else is acceptable, and continue with court proceedings...

 

Of course, if you owe more than you're getting back, there may be some crappy little argument about whether it is actually your money, but if they've legally sold the debt on I don't think it's their call the retarded poopooheads

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hmmmmm interesting - banks are allowed to take money from one of your accounts to pay an outstanding balance elsewhere, but:

 

I'm not sure if it applies to credit card companies; if it does, and cabot are merely acting as agent, then perhaps they're allowed; if they've soldthe debt, cabot is nothing to do with them, so they can't just do that.

 

so, if the debt was sold on, just continue with your letters stating the money needs to be sent to you, nothing else is acceptable, and continue with court proceedings...

 

Of course, if you owe more than you're getting back, there may be some crappy little argument about whether it is actually your money, but if they've legally sold the debt on I don't think it's their call the retarded poopooheads

 

Citi read this board regularly and the comments about their practice just get better!

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The deby has been sold to cabot.

In reality i owe Citi nothing. Its ludicrus them thinking they can send the money to cabot..

-----------------------------------------------

Mortgage Express charges- settled in full after issuing claim

 

------------------------------------------------

To view the FAQ'S click here: http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

To view the PRELIM letter click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

To view the Letter Before Action click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

To find Registered Address:

http://www.esd.informationcommissioner.gov.uk/esd/search.asp

 

 

If my advise helps click here http://www.consumeractiongroup.co.uk/forum/reputation.php?p=366404

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Think will pop a letter in post saying will accept partial refund if:

 

a) its sent to me

b) will be pursuing the rest.

-----------------------------------------------

Mortgage Express charges- settled in full after issuing claim

 

------------------------------------------------

To view the FAQ'S click here: http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

To view the PRELIM letter click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

To view the Letter Before Action click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

To find Registered Address:

http://www.esd.informationcommissioner.gov.uk/esd/search.asp

 

 

If my advise helps click here http://www.consumeractiongroup.co.uk/forum/reputation.php?p=366404

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Citi did the same with me, even after I explicitly asked them to send the cheque directly to me. They eventually sent me a letter stating that they couldn't pay me and had to pay Cabot and tough sh*t.

 

I have come to the conclusion that as my debt is now enforceable, I'd be pushing my luck to kick up a stink as my debt was for £2500k.

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Citi did the same with me, even after I explicitly asked them to send the cheque directly to me. They eventually sent me a letter stating that they couldn't pay me and had to pay Cabot and tough sh*t.

 

I have come to the conclusion that as my debt is now enforceable, I'd be pushing my luck to kick up a stink as my debt was for £2500k.

 

do you ,mean unenforceable? Is that cos of a cca request?

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yeah, they failed to supply the agreement.

-----------------------------------------------

Mortgage Express charges- settled in full after issuing claim

 

------------------------------------------------

To view the FAQ'S click here: http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

To view the PRELIM letter click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

To view the Letter Before Action click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

To find Registered Address:

http://www.esd.informationcommissioner.gov.uk/esd/search.asp

 

 

If my advise helps click here http://www.consumeractiongroup.co.uk/forum/reputation.php?p=366404

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Problem is a default, tryin to get removed..

-----------------------------------------------

Mortgage Express charges- settled in full after issuing claim

 

------------------------------------------------

To view the FAQ'S click here: http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

To view the PRELIM letter click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

To view the Letter Before Action click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

To find Registered Address:

http://www.esd.informationcommissioner.gov.uk/esd/search.asp

 

 

If my advise helps click here http://www.consumeractiongroup.co.uk/forum/reputation.php?p=366404

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Just spoke with consumerline.

 

They say the debt with cabot financial is still enforceable, but i was under the impression that after 12days the debt is inenforceable until they get me the agreement.

Can anyone shed any light. Is consumerline mistaken, or mis-informed?

-----------------------------------------------

Mortgage Express charges- settled in full after issuing claim

 

------------------------------------------------

To view the FAQ'S click here: http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

To view the PRELIM letter click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

To view the Letter Before Action click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

To find Registered Address:

http://www.esd.informationcommissioner.gov.uk/esd/search.asp

 

 

If my advise helps click here http://www.consumeractiongroup.co.uk/forum/reputation.php?p=366404

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Just spoke with consumerline.

 

They say the debt with cabot financial is still enforceable, but i was under the impression that after 12days the debt is inenforceable until they get me the agreement.

Can anyone shed any light. Is consumerline mistaken, or mis-informed?

 

Who are consumer line?

 

As I understand it after 12 days the debt is unenforceable if they do not supply a true copy of agreement after a further month they have committed a criminal offence - they debt still exists but cannot be enforced as they cannot produce an execu8ted agreement - this is your total defence in court - but if they find the agrement then they can enforce it.

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Trading standards rang me and confirmed what you said.

 

What if they don't remove the default? What then?

-----------------------------------------------

Mortgage Express charges- settled in full after issuing claim

 

------------------------------------------------

To view the FAQ'S click here: http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

To view the PRELIM letter click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

To view the Letter Before Action click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

To find Registered Address:

http://www.esd.informationcommissioner.gov.uk/esd/search.asp

 

 

If my advise helps click here http://www.consumeractiongroup.co.uk/forum/reputation.php?p=366404

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Trading standards confirmed the debt currently was unenforceable.

 

How do i now go about getting the default removed, as cabot don't seem to pay anya ttention to letters etc i am sending them.

-----------------------------------------------

Mortgage Express charges- settled in full after issuing claim

 

------------------------------------------------

To view the FAQ'S click here: http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

To view the PRELIM letter click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

To view the Letter Before Action click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

To find Registered Address:

http://www.esd.informationcommissioner.gov.uk/esd/search.asp

 

 

If my advise helps click here http://www.consumeractiongroup.co.uk/forum/reputation.php?p=366404

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Have Citi registered the default or Cabot? You need to find out first and then write them a letter asking them to remove it. I think I'm right in saying that you can only get the default removed if it was caused by the charges. If it is because you didn't keep up your payments, I think you will struggle to get it removed.

 

If it was Cabot who registered the default them I'm not entirely sure about that. You could argue that the amount was in dispute and that's why you didn't pay. I'm sure someone with more knowledge will be able to help.

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Its cabot who registetred the default.

 

Was just thinking that (cabot financial) in absense of producing an agreement, statement of account etc they have no right to hold any information about me, never mind sending it on to the dca's.

 

Am i wrong?

-----------------------------------------------

Mortgage Express charges- settled in full after issuing claim

 

------------------------------------------------

To view the FAQ'S click here: http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

To view the PRELIM letter click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

To view the Letter Before Action click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

To find Registered Address:

http://www.esd.informationcommissioner.gov.uk/esd/search.asp

 

 

If my advise helps click here http://www.consumeractiongroup.co.uk/forum/reputation.php?p=366404

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I agree with you, no agreement not allowed to hold/share your info.

 

I have just filed an mcol against them (see my link in my signature) claiming for damages caused by them sharing my information without permision and the data they are sharing is causing me to have to take out credit at a higher rate. I am charging them this higher rate on my 3 year fixed rate mortgage (difference between currnet mortgage and what I could get should I have good credit rating).

 

Was issued on Thursday so just have to wait and see.

 

In the claim I asked for the damages, court order to remove my data from CRAs.

 

tick tock tick tock.

 

I have only received 1 letter from cabot saying they are looking into it and will reply by end of Sept. diddly squat.

 

Well they received 1 from me. Give me £X,000s damages please and take these black marks of my file.

 

tick tock tick tock.

If I have helped click my scales....

 

Find my threads by clicking here

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Problem with that for me, is proving that the default by cabot is the one affecting my ability to obtain credit, not one of the other 4 defaults...

 

They don't seem to pay any heed to letters ata ll.

-----------------------------------------------

Mortgage Express charges- settled in full after issuing claim

 

------------------------------------------------

To view the FAQ'S click here: http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

To view the PRELIM letter click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

To view the Letter Before Action click here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

To find Registered Address:

http://www.esd.informationcommissioner.gov.uk/esd/search.asp

 

 

If my advise helps click here http://www.consumeractiongroup.co.uk/forum/reputation.php?p=366404

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  • 1 month later...

Nathal, can you tell me what has happened on your Cabot issue please?

I had a citi debt it was SOLD to Cabot in 2004 - Kingshill No1 Ltd registered a default & citi's is still on my credit file too. Claimed charges from Citi and they refunded the difference between £25 & £12 OFT guidance ( Like everyone else here) and sent it to Cabot too. It was ALL charges on the Citi card £900 + . Cabot haven't replied to my CCA request at all and Kingshill Haven't replied to tell me why they have put a default on . I have been so busy on other things I haven't had a chance to follow up on either Citi or Cabot but time is freeing me up so I'd be grateful to know what happened as your last post was October and some move faster than me :D - I smell blood !

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Nathal, can you tell me what has happened on your Cabot issue please?

I had a citi debt it was SOLD to Cabot in 2004 - Kingshill No1 Ltd registered a default & citi's is still on my credit file too. Claimed charges from Citi and they refunded the difference between £25 & £12 OFT guidance ( Like everyone else here) and sent it to Cabot too. It was ALL charges on the Citi card £900 + . Cabot haven't replied to my CCA request at all and Kingshill Haven't replied to tell me why they have put a default on . I have been so busy on other things I haven't had a chance to follow up on either Citi or Cabot but time is freeing me up so I'd be grateful to know what happened as your last post was October and some move faster than me :D - I smell blood !

Andrew1

 

Could you not write to Citi and tell them you have not received the refund of charges. Tell them that the debt to Cabot is currently in dispute.

 

In the defence that I got from Cabot it told me what they paid for the debt and it was exactly 10% of the original debt.

 

Did your refund from Citi add up to more than the 10% of the original disputed debt? Nice little earner for Cabot. they pay 10% and get far more back for no work.

 

I have unfortunately paid off the Citi debt that Cabot bought!!! but I am in a similar boat with Halifax (BOS) and the court papers were acknowledge a couple of days ago. I have sent a fax to the legal department saying the debt to Cabot is not acknowledged and is in dispute plus I have started court proceedings against Cabot as they failed to comply with the CCA request so any money paid to Cabot will not be considered as received by me and I will continue to court to claim it back. Not sure what they will do.

If I have helped click my scales....

 

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