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    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
    • To which official body does one make a formal complaint about a LPA fixed charge receiver? Does one make a complaint first to the company employing the appointed individuals?    Or can one complain immediately to an official body, such as nara?    I've tried researching but there doesn't seem a very clear route on how to legally hold them to account for wrongful behaviour.  It seems frustratingly complicated because they are considered to be officers of the court and held in high esteem - and the borrower is deemed liable for their actions.  Yet what does the borrower do when disclosure shows clear evidence of wrong-doing? Does anyone have any pointers please?
    • Steam is still needed in many industries, but much of it is still made with fossil fuels.View the full article
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

comet complaint - faulty laptop **resolved tnx to comet rep**


vas.28
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I am looking for a bit of advice.

 

I bought an acer laptop from Comet in Sept 2009 and after approximately 6 - 8 months i was getting barcodes on the screen and the battery wasnt lasting more than an hour, spoke to several people from Comet and took it back to store for them to send back to Acer, was never sent back but checked in store, laptop was only reset to factory settings and was told battery was fine.

 

In Feb 2011 the battery was completely dead and laptop was cutting out using the charger, after several emails and phone calls i was to send it back and if a manufacturing fault was found i was to recieve an exchanged laptop.

 

To cut a long story short the battery was found to be faulty and a refurbed one issued, the laptop has been back to their service centre 4 or 5 times and told no fault could be found. I think the fault is the socket on the laptop where the charger goes in to.

 

I went to consumer direct and trading standards and now Comet say the charger is faulty and have replaced that, i know its not the charger as i tested it on another Acer laptop to check before i sent it away.

 

Also today the laptop has been gone 4+ weeks and Comet told trading standards they have replaced the charger and tightened the socket into laptop JUST IN CASE IT WAS LOOSE AND CAUSING PROBLEMS.

 

Am basically banging my head against a brick wall, this has been going on since Feb and this time 4 weeks and i still dont have the laptop back.

 

Can anyone offer me any advice on what to do next.

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going by your description on the symptoms - i'd say you are correctthey have 28days to repsir each timei know you have - but cannot you politely suggest to them

they resolder the DC in socket!

 

p'haps you could ask comet if they will be prepared for you to get in inspected by an ind eng [which is what they should be making you do anyhow?]

and if it proves to be confirmed this is the problem - will they then fix it properly & refund the inspection fee [which is what should happen]

 

i'm suprised consumer direct have not pointed to this , as its how SOGA should work.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi thanks for your reply but think its way beyond that now, spoke to Comet again this morning and laptop has been away 4+ weeks and they keep saying its in transit but dont know where it is, think its time for court action.

 

Comet have replaced the charger which after 4 attempts they couldnt find the fault when in the previous job sheet they said there was no fault with the charger, i am finding they have lied to me on most occasions just to fob me off.

 

Whether its fixed or not i am disgusted in the way they treat customers.

 

Court action or national papers i think

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noy court action yet!

you need to put your claim in writing and get a response first.

 

You should list whats happened and ask for refund or replacement using the following terms from soga:

If you want to get a faulty item replaced or repaired

 

 

You have the right to get a faulty item replaced or repaired, if you're happy with this (or if it's too late to reject it). You can ask the retailer to do either, but they can normally choose to do whatever would be cheapest.

 

Under the Sale of Goods Act, the retailer must either repair or replace the goods 'within a reasonable time but without causing significant inconvenience'. If the seller doesn't do this, you are entitled to claim either:

 

  • reduction on the purchase price, or
  • your money back, minus an amount for the usage you've had of the goods (called 'recision').

If the retailer refuses to repair the goods, you may have the right to arrange for someone else to repair it, and then claim compensation from the retailer for the cost of doing this.

 

You have six years to make a claim for faulty goods in England, Wales and Northern Ireland; in Scotland you have five years.

 

The important bit about inconvenience etc.

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Hi thanks for replying, i have already put this in writing and sent it recorded delivery as advised by consumer direct and gave 14 days for response,that was on 4 April, Comet said send it back to them and if a manufacturing fault was found they would exchange the laptop.

 

It has since been back 4 or 5 times as they couldnt find a fault, when i told them i had videod the fault the last time it came back they now say its the charger when on the previous job comet specifically say there is no fault with the charger.

 

They have definately caused inconvenience 4+ weeks this time and 1-2 weeks every other time, its a joke they just dont listen.

 

I feel i have no other option

 

vik.x

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Hi spoke to comet again today and threatened them with local press if laptop doesnt appear in store tomorrow and lo and behold will be in store tomorrow.

 

Fixed? well we will see.

 

My question is who can advise me further regarding this fault which i believe isnt fixed properly, soliciter or trading standards?

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take it in to a reputable local specialist and get them to look at it and maybe get them to fix if necessary or get a report, but will cost tho.

but could get money back if they accept report and then fix.

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Guest Comet Response
I am looking for a bit of advice.

 

I bought an acer laptop from Comet in Sept 2009 and after approximately 6 - 8 months i was getting barcodes on the screen and the battery wasnt lasting more than an hour, spoke to several people from Comet and took it back to store for them to send back to Acer, was never sent back but checked in store, laptop was only reset to factory settings and was told battery was fine.

 

In Feb 2011 the battery was completely dead and laptop was cutting out using the charger, after several emails and phone calls i was to send it back and if a manufacturing fault was found i was to recieve an exchanged laptop.

 

To cut a long story short the battery was found to be faulty and a refurbed one issued, the laptop has been back to their service centre 4 or 5 times and told no fault could be found. I think the fault is the socket on the laptop where the charger goes in to.

 

I went to consumer direct and trading standards and now Comet say the charger is faulty and have replaced that, i know its not the charger as i tested it on another Acer laptop to check before i sent it away.

 

Also today the laptop has been gone 4+ weeks and Comet told trading standards they have replaced the charger and tightened the socket into laptop JUST IN CASE IT WAS LOOSE AND CAUSING PROBLEMS.

 

Am basically banging my head against a brick wall, this has been going on since Feb and this time 4 weeks and i still dont have the laptop back.

 

Can anyone offer me any advice on what to do next.

 

 

Hi vas.28

 

I was sorry to hear of the problems you have experienced.

 

Having looked into this matter, I have been advised that you were contacted today by a member of the directors team to resolve this matter. After further investigation, we have been able to confirm that you were originally offered an exchange in February should a fault be found. Please accept my sincere apologies that it has taken so long to confirm this and reach a resolution to your satisfaction.

 

There will be internal investigation in to what went wrong, so that we can prevent situations such as this occurring again.

 

Again, please accept our apologies for the inconvenience this has caused.

 

 

Chris from Comet

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Hi i did indeed get a new computer after months of haggling and stating my case.

 

I returned to comet store yesterday to find the laptop had been taken apart and soldered (as a precaitionary measure) it wasnt actually classed as a repair so i refused it until i had spoken to trading standards again.

 

I got home to recieve a phone call saying if i returned to store i would get an exchange.

 

I am so glad that comet finally came to their senses but the money it has cost me in phone calls, fuel and stress is unbelievable.

 

The staff in the Carlisle store were very helpful and couldnt be faulted but staff on the other end of the phone, especially the higher up you go arent as helpful.

 

But result in the end.

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i shall mark this as won

 

and thanks to the comet rep for getting it sorted.

 

dx

satieteam

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi dont think it had anything to do with the comet rep on this occasion, i refused the repair to laptop and got a phone call 30 mins later from directors team to say an exchange had been authorised.

Probably just sick of me, but doesnt matter got sorted in the end.

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  • 1 month later...

Hi

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.

Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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