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    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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BrightHouse and Repossession rights? Please Help


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Right, i wonder if you can help me at all, complete novice to this stuff. and hoped that someone can help with regards to BrightHouse (it annoys me to even say there name)...

 

ok, so me and my gf have a TV off brighthouse, which we got an agreement out over a year ago. (November/December 2009) We have always paid our agreement, we have the DLC and OSC as well, to which i have only just discovered is ridiculous on both accounts. everything was going fine, payements were on time, all upto date untill 5 weeks ago when my gf lost her job and was taken into hospital due to ill health, without any personnal effort i failed to pay the account for the 5 weeks.. however my gf is home now, and my wages have been sorted out so i rang them to offer a payement this week and one next week to bring the account upto date.. They however refused this, They will not take part payement, and have said that they will be sending someone out today or tomorrow to collect the part payement in cash and collect my TV...

Furthermore to this, i asked why i couldnt pay collection people tomorrow part payement and keep tv, to which i was qouted.. "we will take the payement in cash, reposses the tv.. we want four regular week payements before we will return the item...." this seems to me ludicrous, ilegal somehow and i was under the impression that due to my goods being over 1 third paid for they cannot just repossess the item, and that also they are required to either have my consent or court order for the goods, and to have sent me a written notice.. i have recieved no post from Brighthouse only four calls to my answering machine in last two days...

 

Any advice and help on this matter would be fantastic as i feel alittle lost and unsure what to do next.

Thanks in advance..

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Right, i wonder if you can help me at all, complete novice to this stuff. and hoped that someone can help with regards to BrightHouse (it annoys me to even say there name)...

 

ok, so me and my gf have a TV off brighthouse, which we got an agreement out over a year ago. (November/December 2009) We have always paid our agreement, we have the DLC and OSC as well, to which i have only just discovered is ridiculous on both accounts. everything was going fine, payements were on time, all upto date untill 5 weeks ago when my gf lost her job and was taken into hospital due to ill health, without any personnal effort i failed to pay the account for the 5 weeks.. however my gf is home now, and my wages have been sorted out so i rang them to offer a payement this week and one next week to bring the account upto date.. They however refused this, They will not take part payement, and have said that they will be sending someone out today or tomorrow to collect the part payement in cash and collect my TV...

Furthermore to this, i asked why i couldnt pay collection people tomorrow part payement and keep tv, to which i was qouted.. "we will take the payement in cash, reposses the tv.. we want four regular week payements before we will return the item...." this seems to me ludicrous, ilegal somehow and i was under the impression that due to my goods being over 1 third paid for they cannot just repossess the item, and that also they are required to either have my consent or court order for the goods, and to have sent me a written notice.. i have recieved no post from Brighthouse only four calls to my answering machine in last two days...

 

Any advice and help on this matter would be fantastic as i feel alittle lost and unsure what to do next.

Thanks in advance..

 

Hi - and welcome to Cag! Firstly, I have moved your post into a thread of its own. That way it's easier to follow, and doesn't simply just tag onto the end of another thread.

 

As you have paid more than one-third of the total on your agreement, BrightHouse absolutely CANNOT repossess their goods WITHOUT your consent, unless they are in possession of a court "return order", and even then they CANNOT forcibly enter your home. The goods are now of "protected status" which means that if BrightHouse DO forcibly seize their goods (without your consent) then they will have acted unlawfully and must refund all payments you have made to date on your agreement. That is the law.

 

The Supply of Goods (Implied Terms) Act 1973

 

Of course, I'm sure you don't want to go down the "having to go to court" route? You just simply want to correct your breach (5 weeks of non-payment) and continue with your agreement?

 

You may also be interested to learn that as you ARE now more than 7 days overdue on your account, your Optional Service Cover policy has ceased - as has your Damage Liability Cover. Both of these are simply pay-as-you-go weekly services, and as you haven't paid them they have GONE. SOooooooo.... the weekly premiums for these "services" should NOT be included in your overdue amount - and neither should you have to make "back payments" on them. The "cover" these "policies" provided was NOT available for the last four weeks. You cannot be expected to pay for a service you have not received... Now is a good opportunity to get shut of them once and for all! :)

 

First off:

 

Write a letter (similar to the one reproduced below) and send it recorded delivery to both your local store and to BrightHouse head office...

 

Account(s) number(s) XXXXXXXXX

 

Dear Sirs

 

As you are already aware, I have recently been experiencing some financial difficulties and, as a result, have fallen behind with my weekly payments to BrightHouse. This is most regrettable, so please accept my apologies

 

I am receipt of a default notice for £XXXX

 

I do not wish to return the goods voluntarily, and as I cannot afford to pay this amount in one instalment, I would like to offer the sum of £(reasonable amount) per week on top of my regular weekly payment of £XX to clear my arrears over the next XX weeks. This payment plan can start immediately.

 

I have made this proposal (and made an offer of payment) at my local store, but my payment was refused. I was told that BrightHouse will not/cannot accept “part payments”. This “policy” only places my account(s) further into arrears and invokes further penalty charges. I find this both immoral, unfair and in direct contravention to OFT guidelines regarding the collection of debt.

 

Naturally, I hope you will accept my offer (above) and allow me time to bring my account(s) up to date in both a fair and affordable way. Of course, by accepting my offer, and by me maintaining regular payments (on time) you agree NOT to apply any further “penalty” or “late payment” charges to my account(s).

 

I also understand that, due to non-payment, the OSC agreement attached to the above Hire Purchase agreement has now ceased:

 

As stated in my agreement(s):

 

“Your Obligations: Optional Service Cover

Section C (b) The service cover premium is renewable each time your regular instalment is due under the agreement. If the premium is not paid Service Cover will lapse.

 

Section H (3) This policy shall continue in force until you give seven days notice…”

 

For your records, please take note that I no longer require this service, and wish to CANCEL any further OSC policies attached to the above HIRE PURCHASE agreement.

 

I also give notice that I will no longer require damage liabilty cover in respect of the above agreement(s). After having consulted with my home contents insurancelink3.gif provider, I can confirm the above product(s) are "suitably" insured. (I shall be happy to provide a copy of my insurance policy on request.)

Please confirm in writing your acceptance or refusal of my offer in order for me to make the necessary payment arrangements, or to prepare for my defence in the County Court as appropriate.

 

Kindest Regards

 

YOU

 

 

cc - BrightHouse local store

your local Trading Standards (this never hurts)

 

 

Continue to make offers of payment. Make a note of dates (and names) of any BrightHouse staff refusing your payment offers.

 

More often, and as an alternative to court action (BrightHouse don’t appear to like going to court), you will probably get the offer of an account re-set. This entails signing a new agreement, which takes your outstanding balance, PLUS your arrears and starts “fresh” with a BRAND NEW agreement spread over a slightly longer period.

 

You should think very carefully before agreeing to this, because you risk losing all the rights you have accrued regarding repossession and early settlement, making it easier for BrightHouse to repossess their goods should you get into difficulty again.

 

If you do decide to accept an account re-set, insist the store manager (and you) sign the following covering letter and ensure it is stapled to your new agreement along with a copy of your ORIGINAL agreement...

 

Original agreement number XXXXXXXXXXXXXXXX

 

New Agreement number XXXXXXXXXXXXXXXX

 

Date

 

Updated agreement to reflect Account Re-Set

 

IMPORTANT Payments made previously on this agreement (XX payments to date representing XX of the total amount payable) are to be reflected, and form part of, any revised agreement.

 

All rights under the Consumer Credit Act 1974 regarding, in particular, “early settlement” and “repossession” as set out in section J of the original agreement remain intact and continue uninterrupted into any revised agreement.

 

Signed - YOU

(Print name)

 

Signed - Store Manager (for and on behalf of Caversham Finance trading as BrightHouse)

(print name)

 

 

As long as you are doing everything you can to bring your account up to date, and are not simply REFUSING to pay, then BrightHouse has a duty (as a responsible lender) to assist as much as they reasonable can.

 

There's some stuff to get going with! If you need any further help, you know where we are!

 

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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  • 3 weeks later...

Hi,

 

I too are in a similar situatuation, and looking for advise.

 

I fell behind with payments over Christmas, and someone from BH came out to visit me..i spoke to him on the doorstep and explained my situation to him, and he telephoned the store. He passed me the phone and i arranged to make a payment the following week.

 

Unfortunately i was unable to meet the whole payment ( about £90 ) and i stupidly buried my head in the sand and didn't contact them to explain why. I was going to make the full payment on the 3rd Feb and hoped everthing would be OK until then.

 

Today as i came out of the house with my children a man with a Hi Viz Jacket walked down the path and said he was here with a repossesion order for the Washing Machine (which i have had for a year) and Laptop (only had for a few months).

 

I told him that i would not let him in to take the goods and that i would contact the store now to try and arrange payment of the arrears and bring the account up to date, he told me that Brighthouse had sold the debt to his company and he wanted the goods now. Again i told him that i would not let him in my home. He then told me that he would call the Council and the Police and they would give him access to the goods. I asked if there was a way i could arrange a payment with him believing that BH had sold the debt on.

 

He then telephoned BH and passed the phone over to me i asked if i could pay £50 now and make another payment next Sat to bring the account up to date..they refused and wanted the total payment now or the so called Gentleman would remove goods with permission or not, and they would keep hold of the goods until account was up to date, i said that i would not be able to had over the Laptop as there was far too much personal information on it...the quite aggressive Gentleman then said he would give me 20 minuites to reformat the Laptop.

 

I felt that my only option was to try and see if the payment would go through on my card, which it did £128...this was not spare money that i had it was a tax credit payment that had cleared today which was not due to clear until Monday, we are struggling financially at the moment, i was made redundant just before Christmas and my partner has returned to self employment and work is slow..so the money is usually used for gas and electric and the supermaket shop.

 

After spotting a thread on this forum re the DLC not being valid, i called BH to see if i had been charged for this with the above payment their reply was yes..i quoted some of Lefty's very useful info..they told me they would need to contact the Insurance Company as as far as they were concerned the money was owed and they would get back to me on Monday...i then went on to say very politely that i felt it was unreasonable for them to demand reposession of the goods without being sent a Court Order and that the gentleman should not have threatened me with the Council and the Police to gain access. She then said he was in the store now and you can sort it out with him and passed the phone over to him...so i quoted some more of the advise from the Forum he very aggresively told me that i was wrong, i said that i would contact Trading Standards..he then told me that they knew of him and he would give me his name and they would know where to get in touch with him...at this point i was almost crying.. he told me his first name and i asked for his Sirname, he said that i wont need and put the phone down on me.

 

Sorry if this is all rather long winded, but i would like confirmation that im right in what i said to him and where to go from here. I know im in the wrong for failing to make the payment and can't complain at the store staff as they were quite fair when i received the first visit from them. Today however was totally different, i really did feel bullied in to making the payment. The man was quite forceful, i had to send the children to the car as we were in the garden and i was afraid to open the door for them in case he tried to get in.

 

Is it Trading Standards that i would need to make a complaint to?, as i feel this sort of enforcement should not be allowed to continue.

 

Your views and advice would be greatly appreciated.

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Hi,

 

I too are in a similar situatuation, and looking for advise.

 

I fell behind with payments over Christmas, and someone from BH came out to visit me..i spoke to him on the doorstep and explained my situation to him, and he telephoned the store. He passed me the phone and i arranged to make a payment the following week.

 

Unfortunately i was unable to meet the whole payment ( about £90 ) and i stupidly buried my head in the sand and didn't contact them to explain why. I was going to make the full payment on the 3rd Feb and hoped everthing would be OK until then.

 

Today as i came out of the house with my children a man with a Hi Viz Jacket walked down the path and said he was here with a repossesion order for the Washing Machine (which i have had for a year) and Laptop (only had for a few months).

 

I told him that i would not let him in to take the goods and that i would contact the store now to try and arrange payment of the arrears and bring the account up to date, he told me that Brighthouse had sold the debt to his company and he wanted the goods now. Again i told him that i would not let him in my home. He then told me that he would call the Council and the Police and they would give him access to the goods. I asked if there was a way i could arrange a payment with him believing that BH had sold the debt on.

 

He then telephoned BH and passed the phone over to me i asked if i could pay £50 now and make another payment next Sat to bring the account up to date..they refused and wanted the total payment now or the so called Gentleman would remove goods with permission or not, and they would keep hold of the goods until account was up to date, i said that i would not be able to had over the Laptop as there was far too much personal information on it...the quite aggressive Gentleman then said he would give me 20 minuites to reformat the Laptop.

 

I felt that my only option was to try and see if the payment would go through on my card, which it did £128...this was not spare money that i had it was a tax credit payment that had cleared today which was not due to clear until Monday, we are struggling financially at the moment, i was made redundant just before Christmas and my partner has returned to self employment and work is slow..so the money is usually used for gas and electric and the supermaket shop.

 

After spotting a thread on this forum re the DLC not being valid, i called BH to see if i had been charged for this with the above payment their reply was yes..i quoted some of Lefty's very useful info..they told me they would need to contact the Insurance Company as as far as they were concerned the money was owed and they would get back to me on Monday...i then went on to say very politely that i felt it was unreasonable for them to demand reposession of the goods without being sent a Court Order and that the gentleman should not have threatened me with the Council and the Police to gain access. She then said he was in the store now and you can sort it out with him and passed the phone over to him...so i quoted some more of the advise from the Forum he very aggresively told me that i was wrong, i said that i would contact Trading Standards..he then told me that they knew of him and he would give me his name and they would know where to get in touch with him...at this point i was almost crying.. he told me his first name and i asked for his Sirname, he said that i wont need and put the phone down on me.

 

Sorry if this is all rather long winded, but i would like confirmation that im right in what i said to him and where to go from here. I know im in the wrong for failing to make the payment and can't complain at the store staff as they were quite fair when i received the first visit from them. Today however was totally different, i really did feel bullied in to making the payment. The man was quite forceful, i had to send the children to the car as we were in the garden and i was afraid to open the door for them in case he tried to get in.

 

Is it Trading Standards that i would need to make a complaint to?, as i feel this sort of enforcement should not be allowed to continue.

 

Your views and advice would be greatly appreciated.

 

What you have described is very typical BrightHouse "bullyboy" behaviour - sadly, it's all too common. The guy in the Hi-Viz with "a repossession order" was just a BrightHouse employee with absolutely NO legal powers to enter your home to remove - or even threaten to remove - goods.

 

The law is very simple and straight forward in a case such as yours: If the hire purchase goods you have in your home are of protected status (ie - more than one third of the total payments made) BrightHouse absolutely CANNOT repossess them without your consent, or without a court "return order" which orders YOU to return the goods to BrightHouse. If the goods are NOT of protected status (ie - with LESS than one third of total payments made) BrightHouse STILL would need a court "return order" to repossess them against your will. (The latter will only NOT apply if the goods are in a public place.)

 

Your post is very well written, clear and concise. I would suggest adjusting it slightly into letter form, and sending it directly to (and for the attention of) BrightHouse CEO Leo McKee. (You will find the address in the sticky threads on this forum.) You may like to send a copy to your local MP and to Trading Standards.

 

You have been subjected to quite appalling behaviour by a BrightHouse employee. This doesn't bode well with a BrightHouse statement provided to CAG:

 

“…It is BrightHouse company policy that all of our customers and prospective customers should be consistently treated openly and fairly. Accordingly, BrightHouse operates a transparent and responsible business, and takes great care to ensure that company policies and procedures meet all regulatory and statutory requirements...” - David Harwood, Company Secretary

 

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

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