Jump to content


  • Tweets

  • Posts

    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.    Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.   The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved.  Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
    • You can use a family's address.   The only caveat is for the final hearing you'd need to be there in person   HOWEVER i'd expect them to pay if its only £200 because costs of attending will be higher than that
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Aviva PPI Help


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5141 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi all,

 

First I apologise if this is in the wrong place.

 

I have a First Direct Personal Loan taken out some time ago whilst I was in full time employment. When I was made redundant, then subsequently unable to work though ill health, I made a claim on the PPI which was fine, they (Norwich Union at the time, but now Aviva) have been paying the loan for me, that is up until July Last year, when since we have had a dispute.

 

A bit of info before I go on. I have dogs that I show in competition. We breed the odd litter for show stock, which the tax office are also aware of & we are classed as a 'Hobby trade' meaning out outgoings are more than what we receive from selling the odd pup every couple of years. Its a hobby that keeps me from going insane & one that I have had way before I took out this loan etc! I receive treatment for acute depression/stress, my doctor & psychiatrist are aware of my hobby & say its a good thing as it gives me something to focus on, rather than my illness & getting deeper.

 

Anyway, i have to pay for medical certificates to submit to Aviva every 6mths in order for them to pay my installments to First direct. I faxed my last one over in June last year, from the same fax i always have, with the same logo on the fax as there has always been, This logo is the kennel name granted to me by the kennel club.

 

I received a letter some weeks later telling me they were stopping payments as i am working & i was to meet with their agents RPA to conduct an investigation. so I rang their office to be told they had evidence that i had been working & to comply with their request. I asked what they had & they refused to tell me. I stated I was not in employment & had not been since prior to my claim starting. I made the appt with RPA who came to my home. I was asked if i had received legal advice & i said no as i didnt know what it was all about & aviva hadnt told me, other than they had evidence i was 'working', which was untrue.

 

The agent said that i needed to get Legal advice as they are going to stop paying the loan & probably try to sue me for all the money they had paid out on my behalf over the years, due to the fact I have a website, & show dogs!

 

He left our home stating that as i had not received any advice or info on what this was all over, it was unfair to continue.

 

I wrote to Aviva stating what was discussed & they said i would have been told .. no i wasnt!!

 

The short of it all is, even though i have written to them stating I do not work, do not receive any regular income, I go to a show maybe twice a month (sometimes i wont even do that, its been 5mths since my last one so far!) & its also for my benefit of health, I am not a commercial kennel & do not earn hundreds of pounds from my dogs & that a website & a van logo does not constitute a business & that i am home practically 24/7 save for when I have a show to attend, which is a focus for me, they still write back stating that I AM running a business, & that I HAVE to sign consent forme for access to my medical records & also access to the tax records, DWP etc etc ....

 

I am worried sick, i cannot afford to repay them all this money if they go to court, they are completely overlooking that our dogs are pets, no different to anyone else (ok so I may have a few more than the norm, but most are oldies & retired now) I am home all day, practically every day, do not recieve any income of my own, & they are hung up on the fact I have a website & logo on our van & therefore i AM a commercial business!!!

 

Their T & C states work as a paid employment, which i am not getting. They were also not able to send me a copy of the original agreement, only a revised one from when i took out the PPI.

 

Please can someone advise whats best to do? I spoke to a solicitor who told me NOT to sign their forms as it gives them free reign, but to ask what it is they want & I will supply it for them from the necessary sources. I did this, but again they just tell me to sign the forms & make anopther appt with their agents RPA & to supply all bank info & employment records etc.

 

To add insult to iunjury FD know of the dispute & have continued to try & take payments from the Joint account held for the loan installments, which is now overdrawn & they have instructed their solicitors to recover the debt from my husband & myself, even though the loan is in my sole name.

 

Again i was advised they cannot chase my husband as the O/D is in relation to a loan payment they should not have taken, but FD say my husband is also liable for the payments if I cant make them ..

 

Im so worried & confused & apologise for such a long post

 

Kathy

 

ADMIN - PLEASE CAN YOU DELETE THE THREAD I STARTED IN THE GENERAL DEBT ISSUES PLEASE - I POSTED IT IN THE WRONG PLACE http://www.consumeractiongroup.co.uk/forum/general-debt-issues/248177-aviva-ppi-help.html

Link to post
Share on other sites

Wow this really is a tough one.

I cannot give any legal advice, but i am sure if it came to it in court it would be proved in your favour. Sit tight and see what other info comes this way. I am sure we can find you a solution to stop your worry.

IF YOU FEEL I HAVE HELPED YOU AT ALL PLEASE FEEL FREE TO TIP MY SCALES.

 

NATWEST PPI SUCCESS £490 25/08/09

 

NATWEST PPI 2nd CLAIM WON £1135 02/10/09

 

A & L PPI £395 WON

 

CREATION CLAIM PARTIAL REFUND £1825 01/04/10 NOW OFF TO FOS FOR THE REST

 

BARCLAYCARD STILL PENDING

 

LITTLEWOODS DCA . DEBT WIPED OUT AND CREDIT FILE UPDATED 23/09/09

Link to post
Share on other sites

Anyone else's thought on this?

IF YOU FEEL I HAVE HELPED YOU AT ALL PLEASE FEEL FREE TO TIP MY SCALES.

 

NATWEST PPI SUCCESS £490 25/08/09

 

NATWEST PPI 2nd CLAIM WON £1135 02/10/09

 

A & L PPI £395 WON

 

CREATION CLAIM PARTIAL REFUND £1825 01/04/10 NOW OFF TO FOS FOR THE REST

 

BARCLAYCARD STILL PENDING

 

LITTLEWOODS DCA . DEBT WIPED OUT AND CREDIT FILE UPDATED 23/09/09

Link to post
Share on other sites

Have you tried ringing the Ombudsman to see if they can help you or even the Citizens Advice Bureau?

 

Do you not have legal advice with your home insurance?

 

This must be an awful worry for you but unless someone comes along with better advice, I would try the above.

 

Good luck!!

Link to post
Share on other sites

Yes I rang CAB & they said they were not able to help me as i needed a solicitor that specialised in financial matters & they were not qualified enough?

 

I think we do have legal advice with our home insurance, I would need to check, but i thought they would only be able to help with legal matters regarding any claims etc towards our home?

Link to post
Share on other sites

Please do try ringing the FOS first as that is their role to mediate between yourself and the insurer. They will listen to both sides of the complaint. If that isn't successful, then you would need to pursue it via a legal avenue ie solicitors through legal insurance.

 

If you do have legal protection with your home insurance, it normally covers a broad spectrum of legal areas eg employment law and is not restricted to issues around your home. There are normally rules and time limits etc so check your T&C's or ring your insurance company.

 

Good luck!!

 

I would certainly try the FOS for their opinion

Link to post
Share on other sites

OK, i rang the FOS, they say they cannot help me until I receive a final decision from Aviva, who are constantly batting back & forth stating i HAVE to see their investigation agents who want me to sign paperwork giving them full access to my tax records, medical records, DSS & Bank records. & if i refuse to do so, they will have no option but to then take me to court for the money they have already paid out on my claim ...

 

I am beside myself with worry :(

Link to post
Share on other sites

Make a formal complaint to the insurer for their behaviour and non-disclosure of their "evidence". They should be seeking to resolve this without court action and so should present you with the evidence and allow you to rebut it or admit liability. Going to court should be seen as the last resort.

 

Once you've made the complaint, they have 8 weeks to provide a final response. If they issue the response or even if they fail to do so, the FOS can then get involved.

 

Don't fret about court action - they are there to decide what's fair in law and from my own experience, that is what has happened. Don't be afraid of the Courts! When faced with legal action, you should get professional advice (I'm not a solicitor).

Link to post
Share on other sites

  • 4 weeks later...

Well I have contacted the CAB, they cant help me with this at all .. many of the no win no fee solicitors cant as it is not a misold PPI & our 'Legal cover' included in our morgage say they are unable to assist us ..... Aviva has now given their final word in that unless I have the meeting with RPA & consent to them accessing all my records, the account will not be paid .....this is all really getting me down to the point I collapsed a few weeks ago & ended up in hospital through stress of all these issues & the worry of the bank & Aviva chasing me for large sums of money i just cant pay & the offers i am making they are refusing .....:'(

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...