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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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c credit card insurance and loan ppi lloyds bank


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hi

i took out a loan with lloyds in 2003 the loan was for 15000pounds they brought it all up to 23500pounds..with interest and ppi..i asnt asked about the ppi...and i was and am retired

i have been told that it was wrong to sell me this insurance because it was void since i was retiresd..is this right

the same goes for the insurance on my credit card

alsoi have gone over the limti with my credit card and try as i might i cant get it below thie limit level..

i am paying two lots of interest on the credit card +late payment charges and insurance which total over a hundred pounds..its driving me nute

i am also trying to get charges paid back to me ..i live abroad but have my pension paid to lloys where i have been a customer in the same branch for 40 years.

i wrote to them in January and had no reply..i tried phoning but could not get through..i left contact numbers etc

finally i tried to complain through the emails at internet bankinbg and they have been like a ping pong game.

i wrote to head office in andover with ho reply too..yet every letter i have sent to frineds anf family have got to various countries without a hitch!!

i

would welcome any comments good or bad..and any sort of adviceas to what my right are

i have applied to the ombusnman to look at the charges ..but just realizzed about the ppi insurance etc today

thanks..great site

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thats great..its given me a lift to read it.

i was retired when i took out this loan....so in fact it didn't cover me at all.

 

i have been reading that is you are unemployed or self employed or retired the insurance wouldn't cover anyway..but im not hundred per cent sure..they are so slippery.

i have been trying to get bank charges back this year and have now taken my complaint to the ombudsman

at the time i wish id known about the ppi i could have added it to the list of complaints.

 

thank you so much for your reply ..i was feeling a bit left out :)

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thats great..its given me a lift to read it.

i was retired when i took out this loan....so in fact it didn't cover me at all.

 

i have been reading that is you are unemployed or self employed or retired the insurance wouldn't cover anyway..but im not hundred per cent sure..they are so slippery.

i have been trying to get bank charges back this year and have now taken my complaint to the ombudsman

at the time i wish id known about the ppi i could have added it to the list of complaints.

 

thank you so much for your reply ..i was feeling a bit left out :)

 

Hello Alm,

 

You have an extremely good case for the mis-selling of ppi, as you could never have used it.

 

The FOS might not be interested in the ppi bit as the loan was taken out in 2003.

 

Personally I would just write directly to Lloydds, stating your reasons of mis-selling and ask for it back.plus interest at their contractual rate

 

If you need help with letters etc, just ask.

 

They will pay it back

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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thanks

i feel a bit despondent after reading the loan protection on their web site..as it talks about hospitalization compensation if you are retired..if hospitalized..???

 

however i do know that i thought i must take this insurance the girl who arranged the loan never asked me just ticked the box..she filled out the form posted it to me...i signed it and sent it back..

the other thing is that i live abroad and was living most of the time abroad then..which lloyds knew about..i never hid that from them..so even if i was ill and in hospital here they wouldn't have paid me here outside the uk.

what do you think.??

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