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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Is PCN valid


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I also object to his attitude that sites like this (and Pepipoo) don't know what they are talking about

 

It's bluster.

 

What is interesting is that this response can only have been issued following informal representations as no NTO had been served. I suspect that they may need to take a bit more notice from the representations made now a NTO has been served and the right to appeal arises in law.

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Nothing in this post constitutes "advice" which I may not, in any event, be qualified to provide.

The only interpretation permitted on this post (or any others I may have made) is that this is what I would personally consider doing in the circumstances discussed. Each and every reader of this post or any other I may have made must take responsibility for forming their own view and making their own decision.

I receive an unwieldy number of private messages. I am happy to respond to messages posted on open forum but am unable to respond to private messages, seeking advice, when the substance of that message should properly be on the open forum.

Many thanks for your assistance and understanding on this.

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Hi Bernie the Bolt

 

Would prefer independant Adjudicator carries more clout aspecially after a letter I received from Brighton and Hove City Council

 

Then go to press

 

That's fine but remember you have to appeal to BHCC first as you need a "Notice of Rejection" to go to NPAS.

********************************************

Nothing in this post constitutes "advice" which I may not, in any event, be qualified to provide.

The only interpretation permitted on this post (or any others I may have made) is that this is what I would personally consider doing in the circumstances discussed. Each and every reader of this post or any other I may have made must take responsibility for forming their own view and making their own decision.

I receive an unwieldy number of private messages. I am happy to respond to messages posted on open forum but am unable to respond to private messages, seeking advice, when the substance of that message should properly be on the open forum.

Many thanks for your assistance and understanding on this.

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Hi Bernie the Bolt

 

How about this is taken form a post by someone else with a few amendments to suit my needs.

 

Penalty Charge Notice No: BH30070655

Representation – The Penalty Charge exceeded the amount applicable

It is my contention that either or both of the PCN and the notice to owner are nullities. The applicable charge in these circumstances is zero which is exceeded.

My reasons for this are as follows:

Section 66 (3) of the Road Traffic Act sets out the information that must appear on a penalty charge notice.

(3) A penalty charge notice must state—

(a) the grounds on which the parking attendant believes that a penalty charge is payable with respect to the vehicle;

(b) the amount of the penalty charge which is payable;

© that the penalty charge must be paid before the end of the period of 28 days beginning with the date of the notice;

(d) that if the penalty charge is paid before the end of the period of 14 days beginning with the date of the notice, the amount of the penalty charge will be reduced by the specified proportion;

(e) that, if the penalty charge is not paid before the end of the 28 day period, a notice to owner may be served by the London authority on the person appearing to them to be the owner of the vehicle;

(f) the address to which payment of the penalty charge must be sent.

It is my contention that the Penalty Charge Notice is non-compliant with (d), (e) and (f) above.

The Penalty Charge Notice consists of words printed on a single piece of paper, at the bottom of which is a payment slip, separated from the PCN by perforations. On the reverse of the piece of paper are a number of explanatory notes. The explanatory notes are printed in a different typeface and layout to the words of the PCN, there is no heading to indicate that they form part of the PCN, there is no border comparable to that surrounding the words of the PCN, in short, nothing to indicate that what is printed on the reverse forms part of the PCN.

It was established in Al’s Bar and Restaurant Case No 2020106430 that the payment slip is not part of the PCN. This is reflected by the London Authority in not extending the distinctive border of the PCN onto the payment slip. It is perfectly possible for the person making payment of the PCN to detach the payment slip and make payment, without having referred to the explanatory notes on the reverse of the piece of paper. The PCN makes no attempt to draw attention to any explanatory notes, for example, by saying “your attention is drawn to the statutory information overleaf”. The fact that the Local Authority has not done so — and the fact that Mr Justice Jackson in his decision in the case of The Queen on the Application of The London Borough of Barnet Council -v- The Parking Adjudicator on 2 August 2006 said “On the back of the PCN there are various pieces of information provided . . . “ clearly indicating that what is on the front (excluding the payment slip) is the PCN and what is on the back is not – support this view.

In any event, it remains my contention that the language forming part of the explanatory notes is not compliant with Section 66 (3) of the Road Traffic Act.

Schedule 6 Paragraph 1 (2) of the Road Traffic Act 1991 sets out the information that must appear on a notice to owner.

Penalty Charge Notice No: BH30070655

(2) A notice to owner must state—

(a) the amount of the penalty charge payable;

(b) the grounds on which the parking attendant who issued the penalty charge notice believed that a penalty charge was payable with respect to the vehicle;

© that the penalty charge must be paid before the end of the period of 28 days beginning with the date on which the notice to owner is served;

(d) that failure to pay the penalty charge may lead to an increased charge being payable;

(e) the amount of that increased charge;

(f) that the person on whom the notice is served (“the recipient”) may be entitled to make representations under paragraph 2 below; and

(g) the effect of paragraph 5 below.

The documentation issued by the London Authority consists of two pieces of paper. One coloured white and in the form of a letter headed “NOTICE TO OWNER/HIRER”, the reverse consists of details on how to pay. “REPRESENTATIONS”. It is my contention that the notice to owner issued by the Brighton and Hove City Council is non-compliant with the following part of Schedule 6 Paragraph 1 (2) of the Road Traffic Act 1991:

©

This paragraph states:

(4) The grounds are—

(a) that the recipient—

(i) never was the owner of the vehicle in question;

(ii) had ceased to be its owner before the date on which the alleged contravention occurred; or

(iii) became its owner after that date;

(b) that the alleged contravention did not occur;

© that the vehicle had been permitted to remain at rest in the parking place by a person who was in control of the vehicle without the consent of the owner;

(d) that the relevant designation order is invalid;

(e) that the recipient is a vehicle-hire firm and—

(i) the vehicle in question was at the material time hired from that firm under a vehicle hiring agreement; and

(ii) the person hiring it had signed a statement of liability acknowledging his liability in respect of any penalty charge notice fixed to the vehicle during the currency of the hiring agreement;

(f) that the penalty charge exceeded the amount applicable in the circumstances of the case.

It is my contention that the notice to owner is non-compliant with © above and that such non-compliance renders it a nullity.

In making these contentions I rely on PTAS case number 2060200740 which allowed an appeal because of an irregularity in compliance with Schedule 6 Para 2 (3).

I further rely on the decision of Mr Justice Jackson in his decision in the case of The Queen on the Application of The London Borough of Barnet Council -v- The Parking Adjudicator on 2 August 2006; London Borough of Wandsworth -v- Al’s Bar and Restaurant Case No 2020106430 and other cases published on the PTAS web site as

Penalty Charge Notice No: BH30070655

“Key Cases”.

It is my contention that the wording of both Section 66 (3) and Schedule 6 Paragraph 1 (2) of the Road Traffic Act 1991 is clear. The PCN and notice to owner must state (the prescribed items). This must be complied with absolutely, not to do so renders the PCN and notice to owner a nullity.

It is my further contention that it is not open to the London Authority to print different grounds for representation on a notice to owner or purported notice to owner than those set out in Schedule 6 Paragraph 2 (4) of the Road Traffic Act 1991. To do so renders both the notice to owner and PCN a nullity.

Your Comments Very Much Appreciated

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bmwman, I will take a look and respond, probably towards the end of the w/e.

********************************************

Nothing in this post constitutes "advice" which I may not, in any event, be qualified to provide.

The only interpretation permitted on this post (or any others I may have made) is that this is what I would personally consider doing in the circumstances discussed. Each and every reader of this post or any other I may have made must take responsibility for forming their own view and making their own decision.

I receive an unwieldy number of private messages. I am happy to respond to messages posted on open forum but am unable to respond to private messages, seeking advice, when the substance of that message should properly be on the open forum.

Many thanks for your assistance and understanding on this.

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bmwman,

 

Save that for the adjudicator. Until the Council issues a Notice of Rejection, they can reset and re-issue a corrected notice. the NoR effectively 'locks' the process to prevent this.

 

For the Council, I would simply tick " The Penalty Charge exceeds...." and inform them that the PCN and NtO re non-complaint with the RTA 1991 (as amended). Do not go into detail. After all, they are supposed to know what they are doing to produce valid legal paperwork.

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bmwman,

 

Save that for the adjudicator. Until the Council issues a Notice of Rejection, they can reset and re-issue a corrected notice. the NoR effectively 'locks' the process to prevent this.

 

For the Council, I would simply tick " The Penalty Charge exceeds...." and inform them that the PCN and NtO re non-complaint with the RTA 1991 (as amended). Do not go into detail. After all, they are supposed to know what they are doing to produce valid legal paperwork.

 

Good point.

 

I was concerned that the adjudicator might be able to reject arguments that hadn't been put to the LA but I guess they can't as there is no right to a personal hearing at the LA stage.

********************************************

Nothing in this post constitutes "advice" which I may not, in any event, be qualified to provide.

The only interpretation permitted on this post (or any others I may have made) is that this is what I would personally consider doing in the circumstances discussed. Each and every reader of this post or any other I may have made must take responsibility for forming their own view and making their own decision.

I receive an unwieldy number of private messages. I am happy to respond to messages posted on open forum but am unable to respond to private messages, seeking advice, when the substance of that message should properly be on the open forum.

Many thanks for your assistance and understanding on this.

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  • 2 weeks later...

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You may receive different advice to your query as people have different experiences and opinions. Please use your own judgement in deciding whose advice to take.

 

If in doubt seek advice from a qualified insured professional. Any advice I have offered you is done so on an informal basis, without prejudice or liability.

 

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court bundles for dummies

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Well done and congrats bmwman!

 

Of course it would be wonderful to know if the real reason was because of the arguments on their documentation and they just did not want that to be tested!

 

A win is a win!

********************************************

Nothing in this post constitutes "advice" which I may not, in any event, be qualified to provide.

The only interpretation permitted on this post (or any others I may have made) is that this is what I would personally consider doing in the circumstances discussed. Each and every reader of this post or any other I may have made must take responsibility for forming their own view and making their own decision.

I receive an unwieldy number of private messages. I am happy to respond to messages posted on open forum but am unable to respond to private messages, seeking advice, when the substance of that message should properly be on the open forum.

Many thanks for your assistance and understanding on this.

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