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    • I wasn't going to name them a if I had no standing, I  didn't want to slur their name, but nothing I have written is not factual, and of course, "woefully inadequate" is my opinion only., Others may differ.   It is Onestream and yes, I purchased it onlline. Oddly, I have some package that is supposed to give me a higher level of onsite engineer support, but I don't think they have met that, either. Will have to check. I have opened an offical complaint with them and of course they are not prepared to move on it.   Apols for the tardy response - I was travelling with work and have not great access to personal email at that time (only have a tablet, and fat fingers and tablets don't mix well).   Thanks, JA
    • scan barclays.pdfscan barclays.pdfscan barclays.pdf Thanks - scan pdf attached.
    • I have yet to know of someone who’s got that. Everyone I know or have heard of on these forums has just ignored and so far nothing. Touch wood that remains.  just ignore- you’ve tried and they just don’t cooperate. 
    • The council have been very helpful, shockingly, so the tax is all on hold until further notice.  However, he keeps passing the dementia tests with flying colours like we all knew he would, he's a very intelligent man and he seems perfectly lucid at times, but the severe and rapid decline in his ability to complete some simple tasks or even acknowledge there's a problem in some areas i.e. his finances, diet, medication and personal hygiene. Without this or the POA we're still fighting them off one by one.  The bailiffs are still hounding him in some instances, but my cousin is fending them off as much as he can with your advice.  More letters are coming weekly though and an arrangement was made for him to pay one of them when they turned up one morning for his car. He turned the carers away the first day they turned up not understanding who they were or why they were there, so without them he is reverting to hoarding food and ignoring the letters. We are all too far away to police it all on a weekly basis.  It's not going to get any better, so it's just a waiting game until he fails the next round of memory tests or the authorities have to step in.  
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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They have already got the stay. This is a hearing to have it set aside.

Do the directions say that they have to set it up Penfold?

 

 

Yes, " The Defendant's Legal Representative is ordered to arrange the telephone hearing."

 

Penfold

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Question is, if they don't set it up - what happens? Does the judge find for the claimant or just leave the stay in anyway?

 

 

I guess I could ask for strike out based on not complying with court order/ direction?

 

Penfold

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Sorry ,Freaky, what I meant to say was 'they must be pretty sure they're going to get the stay upheld' - icon11.gif one word makes a difference doesn't it!

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Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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Sorry ,Freaky, what I meant to say was 'they must be pretty sure they're going to get the stay upheld' - icon11.gif one word makes a difference doesn't it!

 

 

Can someone please explain why is a telephone hearing so expensive? Surely in this day and age a three way call is not that bad?

 

Thanks,

 

Penfold

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Sorry I don't know Penfold - maybe because it's got to be a dedicated line specially set up - but I know the banks paid up rather than do it....

 

Ps Thanks to whoever gave me a rep tic ?

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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Freaky, I just don't know! I just got the impression that when the judge ordered one in my case (twice), they came back immediately with an offer. 1x Barclays, 1x HSBC

 

It may be the hassle of setting one up, bearing in mind what solicitors charge for an hourly rate :rolleyes: or it may be the cost- but I don't think I've ever heard a price mentioned :?

 

Have we got any telephone engineers or sales people on the forum who could tell us?

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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I have heard a few times that is is the expense that puts them off from setting these things up but I don't think it would compair to paying a barrister to attend court.

 

Lets hope there are some BT engineers out there who can tell us.

 

 

My thoughts too.

 

Penfold

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love it freaky..........lol. liek the new avatar.............

 

Cheap Teleconferencing, Cheap Conference Call, UK conference calls UK Virtual numbers, UK Numbers 0800 numbers, 0845, 020, virtual office

 

Conference Calls, Conference Calling - Conference Genie

 

Audio Conference Call Information

 

theres a couple oif links... with some info on them.... not sure if DG will use BT

rockin all over the world

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theres a couple oif links... with some info on them.... not sure if DG will use BT

 

You're a little beaver,Auburn, digging out that lot.........:)

 

Well, these options seem to be as cheap as chips, so not sure where the cost comes in? BT is apparently 80% more than the first one, but even that's not bank-breaking - Oops! sorry, no pun intended! :D

 

Be interesting to see what information the court give Penfold .........

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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You're a little beaver,Auburn, digging out that lot.........:)

 

Well, these options seem to be as cheap as chips, so not sure where the cost comes in? BT is apparently 80% more than the first one, but even that's not bank-breaking - Oops! sorry, no pun intended! :D

 

Be interesting to see what information the court give Penfold .........

 

 

Court has merely reitterated that Defendant will speak to the call conference operator to organise. That's it...sit and wait, but I have told Judge do not know proceedure and told DG to ring me too so no excuse for either of them. Trying to cover all bases...

 

Penfold

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told DG to ring me too

 

I wouldn't wait for them to tell you the arrangements, Penfold they'd like nothing better than a hearing without you there...... I think I'd e-mail(with receipt request) or fax them for details of what they're setting up and when - that way if they don't answer you've got proof that you asked..... :)

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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I wouldn't wait for them to tell you the arrangements, Penfold they'd like nothing better than a hearing without you there...... I think I'd e-mail(with receipt request) or fax them for details of what they're setting up and when - that way if they don't answer you've got proof that you asked..... :)

 

 

LOL True fully expecting them to play the game. In a way I would not mind, because i will be on them before the date, but make the court aware of the letters etc. (all will be recorded too)

 

Penfold

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fully expecting them to play the game

 

th_rotfl.gif

 

S'cuse me while I change my pants! :D Tell me you're kidding........LOL :grin: :grin:

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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of course, but who knows what and how they will do things now with more and more people are applying to set aside the stays. We will have to monitor what the Judges do and say. I guess next month we will have a better picture after a few people get their hearings...

 

Penfold

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guess next month we will have a better picture after a few people get their hearings...

 

 

 

Sorry, you're right, Penfold - my son is one of them.......:)

 

I guess I'm just an old cynic LOL! - comes of dealing with banks for the last year and reading the posts of people who they've ruined, lied to and misled, whilst plundering their accounts with unlawful charges. :D

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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Sorry, you're right, Penfold - my son is one of them.......:)

 

I guess I'm just an old cynic LOL! - comes of dealing with banks for the last year and reading the posts of people who they've ruined, lied to and misled, whilst plundering their accounts with unlawful charges. :D

 

 

No problems!

 

I truely believe I have an angle that may just get somewhere, but I would rather fail on my own than let anyone else try and fail...

 

If it works well that will be great and the walls may fall down again...

 

Penfold

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Loving your attitude Penfold!!! The more people that start thinking outside the box the better! The banks will not win on this issue in the long run as long as people don't give up!

 

 

Thanks for the reputation then mate...lol

 

Anyway it really takes the mickey all this. I hope and trust that the judicial system will realise that the public is not interested in waiting several years for a result...We are entitled to a quick and fair trial, why have these guys been allowed to payout shed loads, never go to court and yet now have a right to just postpone the inevitable?

 

Come on guys...Fight the good fight,

 

Penfold

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