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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bailey1957 V Marbles Help!


bailey1957
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WELL HERES A POSER! SENT THE LETTER FOR THE STATEMENTS AND GOT THEM. SENT THE LETTER REQUESTING THE AMOUNT WHICH IS 231. NEVER HEARD A REPLY SO THEN SENT THE LBA AND THEY PROMPLTY SAID NOT EVEN GOING TO CONSIDER IT AND OFFERED NOTHING. tHEY SAID THEY STOOD BY THEIR ACTIONS NOW WHAT DO I DO:confused: :-| Please can anyone help marbles not playing ball at any stage is there another letter i can send them even after sending the lba. They will not offer anything.

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  • 2 weeks later...

Hello Bailey,

 

It is entirely up to you what you do next.

Your choices are

1. Forget it and do nothing

2. Write again, get the same response as before

3. Take them to court and let them know that you are really serious.

 

Thats when they pay up, with interest.

 

Good luck

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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Can i do the court form on line and how do i go about it please do i send a list of the charges

 

Hello Bailey,

 

I think the best bet is to use the N1 form, you will find it in the bankplate templates

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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  • 2 weeks later...
  • 1 month later...

Hi everyone had a devil of a job with marbles yhen suddenly they offered me 105 instead of 231 . Which i then sent a letter saying i would accept the part payment but go forward with the rest. Yesterday i got a letter saying that they will pay me the lot with interest and very sorry i was not satisfied, what a turn around. Also both barclaycard and post office have paid up

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Hi everyone had a devil of a job with marbles yhen suddenly they offered me 105 instead of 231 . Which i then sent a letter saying i would accept the part payment but go forward with the rest. Yesterday i got a letter saying that they will pay me the lot with interest and very sorry i was not satisfied, what a turn around. Also both barclaycard and post office have paid up

 

Excellent, well done, it just shows patience and perserverance pays off

:D So thats three down, how many more to go?:D

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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Goldfish Card Services Limited

PO Box 3598

Glasgow

G68 9YW

 

This is the address I found online. This will do for everything until you may need to issue N1 as courts won't accept PO addresses. But either someone else will give you address or it will be on any correspondance you get from MS.

 

 

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  • 2 weeks later...
Need someone 2 give me an address for morgan stanley please

This could be what you're looking for, taken from this site DBSG Website

but I leave the decision to you.

 

FV-1 (Morgan Stanley & Co. International plc)

 

25 Cabot Square LNCS/5

Canary Wharf

Floor 01

London

E14 4QA

 

Contact: Mr R Knowles

Phone: 0207 6777972

Fax: 0207 0560602

Email: [email protected]

Link: www.morganstanley.com

Activity: Buyer

Services: Business Credit, Consumer Credit, Telecoms, Utilities

 

 

HTH

 

Rob

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