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    • I bought my house 2 years ago. The previous owner had died. I continue to recieve parking fines and communication from DVLA in the name of the dead person, despite contacting DVLA via post to inform them I am the new owner of the property. I have sent them proof of purchase and ownership but the communications continue to arrive. Aside from using "return to sender", does anyone have any idea how to stop this and get DVLA to update their records? Not sure if relevant but the Tax class on the vehicle is disabled meaning that the price of vehicle tax is £0 per year. I assume someone is using this to get free vehicle tax which is up to them, but I'm bored of fighting with parking charge companies and getting threatening letters, as whoever is doing this is also not very good at paying for parking.
    • I haven't heard of them asking for photographic evidence in this way before – but I don't think it will really pose a problem. Have you got a history of sending parcels which were then lost and you had to claim for? When you send your letter of claim? Was the item properly declared? Was the item correctly valued? Please answer these questions and then take at least a couple of days reading very thoroughly the stories on this sub- forum. There are lots of them. Read some of the pinned topics at the top which will explain the principles and then read the stories to see other people's experience. Post up your letter of claim in PDF format so we can see what you sent.  
    • Just to clarify - it was the lender who undertook works, not me.  They racked up huge huge sums in refurb costs - which were completely unnecessary.  They have been trying to charge all the costs to me.  I refuse to be held accountable in my defence and counterclaim.   (I refuse to  be held liable for these works costs whether vat was or wasn't added - I maintain its the lender that must cover the costs).  It was a ridiculous sum of money and made no difference to their ability to sell either.  As its still unsold.    I can see - from disclosure paperwork - that the lender ceo uses this contractor all the time on other properties - for himself and for the bank.  The payer may not be responsible for the contractor's failure to add vat - but the ceo can clearly see it's not being charged - and again and again on all his jobs.  So he is complicit even if not guilty of the actual fraud.    I admit I'm angry with them. The sheer injustice and arrogance (that they could/ can do whatever they want and get away with it - has been astounding.  It's why I have fought so hard to get justice.  This particular issue is just another niggle.  They think they are above the law; can circumvent it - with no consequences / repercussions.    Thank you dx for pointing me to the link. I will now follow that up
    • I have posted the letter off today - sent recorded delivery, so should get to the Police early next week. I also walked along the street where this happened and checked if there were any CCTV cameras or video door bells in that section of the road, but could only find one. I talked to the owners of the house with the camera but they say it is set to only cover the area leading up to the house and not really the pavement or road and footage also auto deletes after 72 hours, so anything captured would be gone now. That was disappointing. I walked along the road a bit more, but couldn't see any other video door bells or CCTV, so that didn't help.  I always thought most people have at least a video door bell these days but not in that road... 😐 So came home a bit disappointed.  If anything else happens I will post an update here, but may not be for a week or so. Not sure how long this will take now.
    • Hi all.   I've just cancelled my Virgin Media because my Wife and I are going abroad for 12 months or so. My Son will be staying in our home, and wishes to start a contract with them. He signed up to a great deal for New Customers online, and a Contract Agreement was signed online. He had a delivery date for a Self Installation Kit but it never arrived. After speaking to numerous Virgin Media Staff online, they are insisting that he calls their Pre Installation Team (I presume that is their sales Team to try and get more money). He doesn't want to speak to them over the phone. He doesn't mind doing a Live Chat, but he hasn't got an Account Number yet, so that's impossible. He even had a chat with a Team Member on Whatsapp, who say they don't have access to the information they need, so he has no option but to call them. Why can't they just be straightforward with their Communications? Is there any other option other than calling them?   TIA.
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Court Bundle


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Help pls, sorry to be a nuisance but i cant seem to find the court bundle anywhere. I have also lost all my correspondence with bank, my puter went awol and i had to restore the thing so i lost everything :(

 

Any help greatly appreciated. I should have a court date in a few weeks at most according to Romford County Court ( i phoned them this morning (24th Aug). So i need to get some sort of bundle together.

 

Thank You Debs xxx

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Hi

 

if you go to your last post and post reply you will stick to one thread. Makes it easier to follow:)

 

there is a new court bundle - (much better than mine ) I will post the link

 

Jan

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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Here you go:)

 

Advanced court bundle

 

much better than mine

 

Warning - make sure your printer has plenty of ink - and you allow yourself lots of time - do a section at a time if it helps - post when you need T&C

 

Jan

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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Here you go:)

 

Advanced court bundle

 

much better than mine

 

Warning - make sure your printer has plenty of ink - and you allow yourself lots of time - do a section at a time if it helps - post when you need T&C

 

Jan

 

Thx Jan, lol i will deff make sure i have enough ink, should charge for that 2 lol.

 

Debs xxx

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Hiya's

 

In the court bundle, what is the Witness Statement? any help on where I can get T&C's from 2001 onwards, I can't seem to find mine anywhere, I usually hoard everything, typical now that I need them I cant find them grrr.

 

Any help greatly appreciated.

Take Care

Debs xxx

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did you find your directions from the court?

 

Because some ask you to send to court before and to the solicitor . Are you sure its a full hearing not a directions hearing - see if you can find the paperwork to clarify what it says?

 

You might not need full bundle if case management conference or directions hearig

 

Jan

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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did you find your directions from the court?

 

Because some ask you to send to court before and to the solicitor . Are you sure its a full hearing not a directions hearing - see if you can find the paperwork to clarify what it says?

 

You might not need full bundle if case management conference or directions hearig

 

Jan

 

 

Hiya's

 

This is the letter I got from Court:

 

TAKE NOTICE that the Hearing will take place on

 

14 September 2007 at 2:00 PM

 

at Romford County Court, 2a Oaklands Avenue, Romford, Essex, RM1 4DP

 

When you should attend

 

10 MINUTES has been allowed for the Hearing

 

Please Note: This case may be released to another Judge, possibly at a different Court

 

Thats all it says.

 

Take Care

Debs

xxx

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great! clear as mud! - but sounds like a directions hearing to me - a few people have had those

 

Directions Hearing? - see link to thread on here it might help.

 

So does not sound like you have to send bundle in.

 

Unfortunately A&L tend not to start negotiating at these hearings - but also ( correct me if I am wrong?) -but they do not turn up

 

If it is only 10 minutes that would also indicate that type of hearing.

 

 

Jan

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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I have sent you a private message on your user CP.

 

Jan

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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  • 2 weeks later...

Hiya's

 

OMG i have butterflies and feel sick already, in court, Friday 14th Sept, I recieved a letter from wragges on Monday 10th Sept saying that they will be attending and that they intend to apply for a stay, I have no idea what to say to the judge and when i get nervous my words come out all jumbled arghhhh lol.

 

I have my court bundle ready, i might take it with me just incase, so that it shows im prepared.

 

Take care

Debs

xxx

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hadyanth vs Lloyds TSB - Goodbye fingernails...

 

read this and a few recent threads on Lloyds - they seem to be getting more detailed advice

 

What ever happens please dont feel bad:(

 

It seems it is pot luck as to what judge you get at the moment - so just do your best as others have done -but some judges obviously feel they are doing claimants a favour by the stays so just remember dont take it personally and keep reading all thethreads and comments over the next couple of days - especially about the OFT possibly dropping the case.

 

Jan

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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Hiya's

 

Was in court today, alot of good that was, judge granted a stay to all banks :( there was about 10 of us all in all, i was the only one there for A&L and wragges didn't even bother turning up, so now im going to apply for a removal of the stay.

 

Take care

Debs

xxx

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Really sorry to hear that - did you get a chance to speak at all?

 

Seems so unfair that A&L abuse the system dont even turn up and still get a stay.

 

Jan:(

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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Really sorry to hear that - did you get a chance to speak at all?

 

Seems so unfair that A&L abuse the system dont even turn up and still get a stay.

 

Jan:(

 

 

Hiya's

 

No never got to say anything, we was in n out in literally minutes, the judge was like im granting stays, thank-you and goodbye. Who do i send the removal of a stay to, the judge? or wragges? or both?

 

Take Care

Debs

xxx

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Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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