G E Capital/Money anyone?

[skyrocket123]

Has anyone attempted claiming back from these evil swines?

I would relish the chance to claim my money back from them but wanted to know if anyone else was in the process or had won. I had a storecard with them and they made my life a misery until in the end I was able to clear it and close it. Now I am wondering if they will provide me with the info on how much my charges amount to.

Any help appreciated.

Sky

[richardc]

They are as vunerable as anyone else. Read the FAQs and Library and then come back with any questions

[blackstar500]

I dont know of these help. I used to have a kwikfiT card provided by GE Money and was charged about 4 to 5 times. First letter sent to the swines they have 10 days to come clean or else all HELL BREAKS LOOSE LOL

[skyrocket123]

Go for it!

I had a wrangle to try and get my statements and not pay the 50p for each one! Let us know how you get on.

Sky

[crawley_girl]

I've written to them requesting statements... no response as yet but they have a further 20 odd days until I take it further

[BankFodder]

Send a blunt reminder

[ccdancingqueen30]

I also have an account with them where they charged me late payment charges (£15 per time). I managed to get them to remove one by asking on the telephone but am now in the process of closing the account before I claim the second charge back.

 

Will post separately once action starts.

[rivendale0506]

Do you have the address to write to please?

[ccdancingqueen30]

Address on back of original agreement is:

 

GE Capital Bank Limited

Trent House

Torre Road

Leeds LS99 2BD

 

T&C's also say that they reserve the right to apply 'reasonable' charges for default and will provide 30 days notice of applying charges (which I personally never received).

[rivendale0506]

Many thanks for the address. I have never received notice of charges either!

[EricTheRed]

A bit long winded and plagiarised form the info on the forum but I’ve got this going with GE at the moment. Read from the bottom up

 

"Dear Joanne

 

Thank you for your response. Could you let me know who my comments have been noted with in your organisation?

 

I did n’t say that I was disappointed by your products all I wanted was for you to confirm some transparency in why you would seek to impose disproportionate charges on your card for, inter alia, late payments, over credit limit and administration fees for returned cheques. If you could let me know to the contrary then I would have no problem in submitting an application.

 

The account may be run, as you have said, by the terms and conditions. However, included in the contract are other terms which are not written and which the customer has not specifically agreed to? These terms are called "implied terms". They are implied by the Law. GEMoney is obliged by law to give the customer benefit of those implied terms. One of the implied terms is that charges may not be more than the actual loss caused by the customer transgression. In law you (GE) can recoup the actual loss from the customer. There is no argument about that as it is your legal right. You are not however permitted to make profits out of penalties. I am sure that you (GE) are aware that the laws to which I have referred to as they are more than 100 years old and they have been strengthened by modern consumer laws passed by Parliament.

 

Given this could you therefore please confirm the actual cost to GE of processing late payments, over credit limit (for which you will charge interest), administration fees for returned cheques by giving me a breakdown of how each is made up? My opinion is that they are disproportionate to the actual cost you are legally entitled to recover in the event of default. I would estimate that the actual cost to GE would be no more than a few pence as the process is automated and occurs many thousands of time per day/week/month based on the information on your customer database which contains details of all the transactions. As a customer I would have no argument with paying the actual cost to GE for delinquency on an account after all the charges would then be considered reasonable in the eyes of the law and your company would not be breaking it so frequently.

 

Your reply seems “scripted” if you don’t mind me saying. If you are not in a position to give me a definitive reply then maybe you could pass this onto Brad Cooper or William Cary and they could put me right. Are these people the ones who set the charges?

 

I look forward to your prompt response.

 

 

 

EricTheRed

 

________________________________________

From: ~GCF UK, Your Questions (GE Consumer Finance) [mailto:[email protected]]

Sent: 16 March 2006 16:26

To: EricTheRed

Subject: RE: GEMoney MasterCard

 

Dear Mr Duree,

thank you for your comments.

 

I am disappointed to hear you feel this way about our products and your comments have been noted. I would like to take the opportunity to point out if the account is run appropriately and according to the terms and conditions, you can enjoy the benefits of the card with no additional charges, which we believe is a significantly better package than some of our competitors.

 

However, GE Money does and will continue to work closely with the regulatory bodies and will endeavour to meet and invariably exceed their requirements.

 

Regards

Joanne

 

GE Money

CDM/e-Contact

 

Notice: This e-mail, together with any attachments, is confidential and may contain legally privileged information. It may be read, copied and used only by the intended recipient. If you have received it in error, please notify the sender immediately by e-mail or telephone. Please then delete it from your computer without making any copies or disclosing it to any other person

GE Money is a trademark of General Electric Company and a trading name of GE Capital Bank Limited, Registered Office: 6 Agar Street, London WC2N 4HR. Registered in England No. 1456283

-----Original Message-----

From: EricTheRed

Sent: 16 March 2006 12:26

To: ~GCF UK, Your Questions (GE Consumer Finance)

Subject: GEMoney MasterCard

I’m not a customer of yours but was going to apply for your credit card. I’ve changed my mind.

 

Are you aware that your charges for late payment, over credit limit, administration fee for returned cheques are a disproportionate penalty and therefore unenforceable as they are contrary to common law. Further, as a disproportionate penalty they are invalid under the Unfair (Contracts) Terms Act 1977 s.4 and under the Unfair Terms in Consumer Contracts Regulations 1999. Para.8 and sch.2(1)(e). In the event that the charges are not a penalty then they are unreasonable within the meaning of the Supply of Goods and Services Act 1982 s.15.

 

If you could justify these charges to me then as to how they are not disproportionate to your actual loss in the event that a default is triggered by a any of the above on the account I would think again about my decision to apply for your card.

 

I look forward to your prompt response.

 

EricTheRed

This e-mail is confidential and privileged. If you are not the intended recipient please accept our apologies; please do not disclose, copy or distribute information in this e-mail or take any action in reliance on its contents: to do so is strictly prohibited and may be unlawful. Please inform us that this message has gone astray before deleting it. Thank you for your co-operation.

[EricTheRed]

Just had this from GE Capital

 

Dear EricTheRed

 

Thank you for your recent email.

I am sorry that I have been unable to provide the answer you were hoping for and that you find my answer scripted.

 

I feel that I am unable to add anything further other than to state that, at GE, we feel our fees are representative of the costs involved and therefore entirely lawful.

 

If you wish to take this matter further, for example escalate it to Brad Cooper, I would suggest you put your questions and comments in a letter to the following address;

 

Mr Brad Cooper

Executive Office

GE Money

PO Box 700

LEEDS

LS99 2BD

 

Once again please accept my apologies for not being able to assist any further via email.

 

Regards

Joanne

 

Joanne Scargill

GE Money

CDM/e-Contact

 

[BankFodder]

So, what are you going to do next?

[Dammam]

I would recommend attacking their integrity.

Integrity is a HUGE by-word within American based companies and the mere hint that theirs may be in question in some way tends to rattle a few cages. Link it to the fact that a huge multinational company is riding roughshod over UK contract law - an integrity issue if ever there was one, so make it clear you consider it to be just that.

I don't know how their charges compare to other banks, but if they're similar then you could ask the question why a company which so actively embraces and promotes the concept of lean six sigma methodologies for driving down cost and increasing productivity seems unable to harness this powerful tool for the benefit of its customers.

[skyrocket123]

This topic was closed on 03/06/19.

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