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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi All,

 

I am very happy to have found this site, and the like minded people in it. It is a welcome thought that you are not alone in the almost daily grind against the "bully boy" attitude of those institutions that exist to serve themselves rather than their customers.

 

Well off the soapbox for a moment - a bit about myself. I have more than one credit card debt sold on to collection companies, as well as a bank account in arrears. I am hoping to find any tips and advice in dealing with these guys:

 

1. To make day to day life easier to live again.

2. To maximise my debt repayment rather than the collection company's profit margin.

3. To try and recover some of the charges paid on my overdraft facilities over the years.

4. To try an help anyone else in the community by the benefit of my experiences.

 

Look forward to talking to you all.

 

BOS67

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Hi Sadsue,

 

Good to hear from you. Can't live without them but don't have to love them.

 

Look forward to chatting with you over my time - mostly likely to be a considerable period.

 

Bye.

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Hi BOS 67.

 

First of all "welcome". I was a newbie 3 months ago but have learned a great deal since.

 

To answer your questions, my advice would be:

 

1. For an easier life let the CCCS (Consumer Credit Counselling Service) set up a debt management plan (DMP) for you. It will cost you nothing other than, of course, the money you pay to the sharks. Contact them on 0800

138-1111. Also contact National Debtline (0808 808-4000 National Debtline, for FREE CONFIDENTIAL and INDEPENDENT ADVICE call 0808 808 4000) They, too, are a charity and although I have a DMP with CCCS I find National Debtline's fact sheets more comprehensive.

 

2. You are faced with three type of collectors, namely:

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Hi Bos 67.

 

You can tell I'm a newbie too. My message has been cut short or so it would appear.

 

Funny things can happen, so I'll check later and if I'm still minus a bit in the helpful department will try again.

 

Meantime, good luck.

 

Van

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Hi Sadsue,

Good to hear from you.

Look forward to chatting with you over my time - mostly likely to be a considerable period.

Bye.

 

Thank you ...

 

With all the probs I have at the moment it could be an extremely long time ...

 

What a brilliant site this is though, has been such a help already ... (sticks thumb up in place of a suitable smilie, lol)

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Hello Boss67 and Franbilljock

 

Welcome to CAG. You will need to send off an S.A.R. ( Subject Access Request ), to all of the companies you have credit with. It costs £10 for the full report per company. If you have 2 accounts with the same bank, it is still £10 for the data they hold, not £10 per account.

 

Also have a read of the FAQ's and the forums under your banks name, to understand how the process works. When you are ready, post a thread under your banks name to keep us posted on your progress.

 

There are some links below to help you get around.

 

Ukaviator

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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