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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Office Of Fair Trading Test Case


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Here's the timetable proposed by the OFT

 

1.5 The OFT and the Banks hereby agree on the following proposed timetable,

which all Parties will invite the Court to endorse:

 

(a) Each Bank to file and serve an Acknowledgement of Service within 7 days of service of the OFT’s Claim Form;

 

(b) Each Bank to provide the OFT, by 1 August 2007, with a copy of its personal

current account agreements and price lists in relation to the Relevant Terms

and Relevant Charges encompassed within the Proceedings pursuant to clause 1.3 above, together with:

 

(i) in relation to any historic Relevant Terms or Relevant Charges, a

statement of the dates on which such Relevant Terms or Charges

applied; and

 

(ii) in relation to any replacement Relevant Terms or Relevant Charges, a

statement of the date of such change;

 

© The OFT to serve one composite set of Particulars of Claim relating to the

Relevant Terms or Relevant Charges of each Bank by 31 August 2007;

 

(d) Each Bank (or, if considered appropriate, the Banks together) to serve a

Defence and Counterclaim by 28 September 2007;

 

(e) The OFT to serve a Reply and Defence to Counterclaim by 26 October 2007;

 

(f) The first Case Management Conference (CMC) to be held on the first

available date after service of the Defence and Counterclaim of the Banks; if

the Court permits, the date of the CMC will be arranged through the normal

channels as soon as the Claim Form has been issued;

 

(g) Directions to be sought at the first CMC to deal with the following matters

(unless dealt with earlier, if the Court should so decide):

 

(i) extent and/or timing of evidence by way of witness statements or

otherwise;

 

(ii) extent and/or timing of any disclosure;

 

(iii) listing of trial, including time estimate, with the Parties aiming for a

trial as soon as reasonably practicable;

 

(iv) if appropriate, intervention by any other banks desiring to join the

Proceedings;

(v) if unresolved, the stay of other proceedings in the Courts which raise

the Preliminary Issues and related issues.

 

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Social Security Administration Act 1992

Miscellaneous

Certain benefit to be inalienable :

 

Attendance allowance

Benefits for widows and widowers

Child Benefit

Child's special allowance

Community charge benefits

Disability living allowance

Disability working allowance

Family credit

Graduated retirement benefit

Guardian's allowance

Housing benefit

Income support

Invalidity benefits

Invalid care allowance

Maternity

Retirement pensions (Categories A and B)

Sickness benefit

Severe disablement allowance

Unemployment benefit

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  • 5 weeks later...

OFT files details of case against unauthorised overdraft charges

 

126/07 31 August 2007

The OFT has today filed particulars of claim at the High Court on the application of the law in respect of unauthorised overdraft charges, and these documents will be available on the OFT website next week after they have been served on the other parties. The documents relate to the question of whether the fairness test in the Unfair Terms in Consumer Contract Regulations (UTCCRs) applies to the relevant charges.

 

The OFT is continuing its financial investigation to determine whether or not unauthorised overdraft charges are fair, based on its view that the fairness test does apply to them. This investigation is due to be completed by the end of the year.

 

The banks take the view that the charges are not covered by the fairness test in the UTCCRs and the court case at the beginning of 2008 is designed to test this point of law. It will not lead to a judgment as to whether the charges themselves are fair or not. The OFT will decide after the initial judgment what steps to take should it win the test case and conclude from its financial investigation that any of the charges are unfair. The OFT will publish its market study on the current account market in December 2007.

 

 

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  • 7 months later...
So surely now the FSA must put halts on all new bank charges until the OFT has reviewed what level is fair and not fair?

 

Today from the FSA:

The OFT and the banks will need to review the judgment and decide if they want to appeal. Also, the court has so far only looked at the preliminary legal issues. It has not begun to consider more substantive issues around whether the charges are actually fair and/or lawful. For now, firms can continue to keep cases on hold under the terms of the FSA waiver (PDF).
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