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    • I found that the parkin attended has a car with CCTV camera on it, however as I stated earlier, it seems that he did not take video of my car otherwise they would have stated so in the SAR. parking car .pdf
    • The rules state that "approved devices may only be used in limited circumstances"  I was not a threat. I was not present. I did not drive away. I think he has not fulfilled the necessary requirements justifying issuing me a PCN by post therefore the PCN was issued incorrectly and not valid.  What are your thoughts?  
    • I have also found this:  D.2 Service of a PCN by post: 54) There are some circumstances in which a PCN (under Regulation 10) may be served by post: 1) where the contravention has been detected on the basis of evidence from an approved device (approved devices may only be used in limited circumstances) 2) if the CEO has been prevented, for example by force, threats of force, obstruction or violence, from serving the PCN either by affixing it to the vehicle or by giving it to the person who appears to be in charge of that vehicle 3) if the CEO had started to issue the PCN but did not have enough time to finish or serve it before the vehicle was driven away and would otherwise have to write off or cancel the PCN 55) In any of these circumstances a PCN is served by post to the owner and also acts as the NtO. The Secretary of State recommends that postal PCNs should be sent within 14 days of the contravention. Legislation states that postal PCNs must be sent within 28 days, unless otherwise stated in the Regulations. This from London Councils Code of Practice on Civil Parking Enforcement.  The question is what is an approved device? Certainly, he had the opportunity to place the ticket on my car and I didn't drive away.  I looked further and it seems that an approved device is a CCTV camera - It seems that the photos taken were not actual film but images and it is not clear if they are taken from a video or are stills. I'm guessing if it was moving images then the SAR would have stated this.    From the Borough of Hounslow website: "There are two types of PCN issued under the Traffic Management Act 2004, which governs parking contraventions. The first is served on-street by a Civil Enforcement Officer, who will observe a vehicle and collect evidence before serving the PCN either by placing it in a plastic wallet under the windscreen wiper, or by handing it to the driver. The second is a PCN served by post, based on CCTV footage taken by an approved device, which has been reviewed by a trained CCTV Operator."   From Legislation.gov.uk regarding approved devices: Approved Devices 4.  A device is an approved device for the purposes of these Regulations if it is of a type which has been certified by the Secretary of State as one which meets requirements specified in Schedule 1. SCHEDULE 1Specified requirements for approved devices 1.  The device must include a camera which is— (a)securely mounted on a vehicle, a building, a post or other structure, (b)mounted in such a position that vehicles in relation to which relevant road traffic contraventions are being committed can be surveyed by it, (c)connected by secure data links to a recording system, and (d)capable of producing in one or more pictures, a legible image or images of the vehicle in relation to which a relevant road traffic contravention was committed which show its registration mark and enough of its location to show the circumstances of the contravention. 2.  The device must include a recording system in which— (a)recordings are made automatically of the output from the camera or cameras surveying the vehicle and the place where a contravention is occurring, (b)there is used a secure and reliable recording method that records at a minimum rate of 5 frames per second, (c)each frame of all captured images is timed (in hours, minutes and seconds), dated and sequentially numbered automatically by means of a visual counter, and (d)where the device does not occupy a fixed location, it records the location from which it is being operated. 3.  The device and visual counter must— (a)be synchronised with a suitably independent national standard clock; and (b)be accurate within plus or minus 10 seconds over a 14-day period and re-synchronised to the suitably independent national standard clock at least once during that period. 4.  Where the device includes a facility to print a still image, that image when printed must be endorsed with the time and date when the frame was captured and its unique number. 5.  Where the device can record spoken words or other audio data simultaneously with visual images, the device must include a means of verifying that, in any recording produced by it, the sound track is correctly synchronised with the visual image.
    • Hearing took place today.  Case dismissed with costs awarded. Neither UKPC or a representative turned up.  Apparently they messaged the court on 7 May asking for their case to be considered on paper.  Never informed me, which was criticised by the judge as not following procedure.  I was really annoyed as I would have preferred for the case to be thrown out before the hearing, or at least face them in court and see them squeal.   They are just playing a numbers game and hope you blink 1st!   Ended up having to change my flight, but  the costs awarded softens the blow. Was asked to confirm it was my signature on both the witness statement and supplementary statement.  Wasn't asked to read them, said she could see my arguments made and the signs were insufficient and no contract formed. Took maybe 10 mins in total.  Judge did most of the talking and was best for me just to keep quiet or confirm any statements made. Happy to have won as a matter of principle and have costs awarded. Maybe not worth all the time and hassle for any newbies or the technologically challenged.  But if you are stubborn like me and willing to put in the time and effort, you can beat these vultures! I big shout out to everyone who helped on the thread with their advice and guidance, special mention to FTMDave, thank you sir!  Really appreciate everyone's efforts. All the best!
    • I plan to be honest to avoid any further trouble, tell them that the name should be changed to my official name
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Powergen.......I am fuming!!


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On 30th of May I moved house and had previously paid all my bills by DD promptly. My new supplier is Scottish Power (who have been a nightmare in themselves having lost a number of DD forms I have completed). Yesterday, I received a "final warning" letter from Powergen claiming if I did not pay an outstanding bill of £136 (from my old home) I would be passed to a debt collection agency and there maybe county court action. The thing is I had not recived any previous correspondence from them - including any final bill - this final demand arrived out of the blue. They 'claimed' to have tried to contact me 3 times by post and email (though the email address they had was a very old one no longer in use). Having had no other problems with post, I find it hard to believe all correspondence from them had gone adrift. I had given them my new address/telephone when I gave them my final meter readings. To add insult to injury the the final warning was obviously a stanard 3 liner with a photocopied signature. I have rang them (operator was an ill mannered idiot who basically said I was a liar) and I have also written a letter of complaint. I was wondering if anyone has had a similar expereince and can offer any advice in a situation like this?

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If you've already sent a letter of complaint, my only advice would be to check that the final bill is based on actual meter readings and not estimates, then tell them when you'll be paying the bill (give yourself 14 days from when you first found out that you owed them money as this is the time allowed to pay on a normal bill), then make sure it's paid by then.

 

I wouldn't expect any kind of compensation etc. from them, as even though you say you didn't receive any correspondence until the final reminder (a fact which I don't doubt to be true btw!), their computer system will swear blind that bills were sent. If they start to pester you for the money, remind them there have been 2 postal strikes recently and loads of post is missing or severely delayed, and stick to your guns on paying within 2 weeks.

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I had the same problem as you, but I moved from Scottish Power to Powergen. Apparently I owed them £50, the first I knew of it was when I received a letter of a DCA, I telephoned the DCA to say I wasn't aware that I owed any money to Scottish Power as I had not had any letters of them to say I had, the DCA advised me to contact SP about it. I tried to get in touch with Scottish Power, but kept getting cut off, so I emailed them 3 times, but had no reply off them, in the end I sent a complaint to Energy Watch about them, saying I hadn't received any letters and they weren't replying to my emails. As soon as I complained to EW, I received an email next day of SP to say they were writing what I owe off and I received a letter today to confirm it.

NatWest

 

S.A.R - (Subject Access Request) sent - 02/01/07

Statements received - 15/01/07

Prelim sent - 24/01/07

LBA sent - 15/02/07

Claim filed in court - 20/03/07

Court date received for 26th June - 01/06/07

Received offer for full & final settlement from Cobbetts - 22/06/07:D :D

 

 

Capital One

 

S.A.R - (Subject Access Request) sent - 26/06/07

Statements received - 03/07/07

Prelim letter sent - 17/07/07

Letter received - 07/08/07 - WON!!:grin:

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Great advice - glad to see people have had the same experiences as me. The service really is shoddy. I have sent a detailed letter of complaint and will see what happens To be honest Scot Pow have been shoddy - sent a DD form off when I first moved in, 2 or 3 weeks later they sent me another form (no mention of the first) and then a couple of weeks after that they sent me a bill (no mention of a DD account). I rang them and no record of receiving any forms!! The are all as bad as each other!

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Great advice - glad to see people have had the same experiences as me. The service really is shoddy. I have sent a detailed letter of complaint and will see what happens To be honest Scot Pow have been shoddy - sent a DD form off when I first moved in, 2 or 3 weeks later they sent me another form (no mention of the first) and then a couple of weeks after that they sent me a bill (no mention of a DD account). I rang them and no record of receiving any forms!! The are all as bad as each other!

 

I would complain to Energy Watch about them. When I was with Scottish Power, I wasn't happy with them, so I complained to EW a previous time about them, and my problem was soon solved. If it wasn't for the help and advice from this site, I wouldn't have known who to complain to. Good luck!:p

NatWest

 

S.A.R - (Subject Access Request) sent - 02/01/07

Statements received - 15/01/07

Prelim sent - 24/01/07

LBA sent - 15/02/07

Claim filed in court - 20/03/07

Court date received for 26th June - 01/06/07

Received offer for full & final settlement from Cobbetts - 22/06/07:D :D

 

 

Capital One

 

S.A.R - (Subject Access Request) sent - 26/06/07

Statements received - 03/07/07

Prelim letter sent - 17/07/07

Letter received - 07/08/07 - WON!!:grin:

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