Martin v. Egg Credit Card

[killing_the_egg]

Jus sending my DPA request today. I am owed money by the Halifax bank and credit card too but Egg seem to be the most difficult and they also put a default on me due to excessive charges so its them first! I HATE THEM!

 

Wish me luck. Bring it on!

[killing_the_egg]

DPA request recieved by egg by recorded delivery 16/6/06.

I changed address recently after being at uni so hope they dont ask for more security to check my address to slow the process up. We shall see.

[killing_the_egg]

Recieved a letter off egg on the 30th June, redirected from my old address which was strange, as they had sent me stuff in the post since changing address, saying they need proof of my address. However, my mam checked her bank and they had cashed the £10 dpa cheque immediately after recieving it. I rang them and told them the 40 days they had started when they cashed the cheque as they have my address and should not have charged me already if they did not have all the relevant information. I think I was right in doing this and surprisingly the man on the phone was very cooperative and agreed so wuhoo. So 40 days from the 19th June thats Sat 29th July unless its working days, ill check the faq about that. Cheerio.

[killing_the_egg]

DPA Countdown >>>>> 10 days to go

 

In the last post I reported that Egg had been cooperative on the phone, I thought that would have been an end to the address problem, no such luck. I have since had to contact them twice more to get them to change my address as they were still sending post to my old address and my internet banking address had not been changed. Twice more they have told me they have ammended it. We shall see.

[killing_the_egg]

Only 4 days to go and still no statements. They rang me a while back and the lady I spoke to e-mailed the department involved to remind them of the time limit so they know the deadline. Think Im gonna ring them to see whats going on.

[angry cat]

Good Luck Martin-

 

When they eventually sent mine they were cut of on the left handside so that none of the transaction dates were readable. Three statements were missing!

 

I complained and Jenny Gordan who wanted me to send back the 128 documents in a small envelope that one would probably only get 4-5 statements in-But of course, if I had returned them, I would have lost my proof!

 

Humpty Dumpty really does need to be pushed off the wall-

It's a Rotten Egg

 

However Martin, just keep on going:)

 

Angry Cat

[killing_the_egg]

Well they have 3 more days.

I actually managed to get a direct number for the London Head Office and have spoken to Jenny Gordon yesterday. She didnt sound too happy that I had got hold of her. At least I can pester the same person everyday now. Im sick of being conflicting info by different people. Yesterday I was told my DPA request and cheque had not been recieved which is utter rubbish. Because of this no action has been taken to retrieve my statements. Jenny is apparently ringin me back today after she has looked into the matter. Whats annoying is there doesnt seem to be any comeback on the bank for not complying with these requests, their getting away with doing this to everyone. Im going to ring her now to see whats going on. Ill let you know what she says.

[killing_the_egg]

Attempts to ring Jenny Gordon

10.50am Not in office

11.30am Not in office

12.22pm Not in office

12.24pm Not in office

And she still hasn't attempted to call me back.

 

I had been told yesterday by a helpful call centre worker that the woman sorting my stuff out is actually:

Elaine Elwell

Data Maintenance Team

Egg Point NOrth

Waterfront West

Brierly Hill

West Midlands

DY5 1LU

This is the Dudley Office and I was told after much caffuffle that she and her department apparently dont have phones and so cant be contacted.

However, I have just got a direct number for the reception at the Dudley office. I have just rang but the receptionist is on break till 1 so will try again then.

 

If anyone has had any dealings with :

 

Jenny Gordon

or

Elaine Elwell

 

and would like to get in touch with either of them direct contact for their office are as follows :

 

Jenny Gordon

London Head Office

(020) 75262500

Just ask the receptionist for her and she'll put you through.

 

Elaine Elwell

Dudley Office

Dudley Reception Number:

(01384) 264330

If you ring between 12 and 1 you get put through to Veronica at Derby (nice lady but no help)

You want to speak to the receptionist Lynn who can put you through to who you want to talk to.

 

Hope some of you find this info useful and can pester the life out of these people who arent sorting out our problems.

 

Also if you wanna speak to a really helpful call-centre bloke who will tell you it exactly as it is, ring : 08457 000 775 and ask for Matthew Timmins on Extension 14514. He's on his dinner between 12 and 1 but he's the only person Ive spoke to that hasn't tried to fob me off and he gave me his extension so i could ask for him again.

[killing_the_egg]

I have had a phone-call this afternoon off Egg saying they are giving my statements top priority and they WILL be here at the weekend.

The lady who rang me was :

 

Louise Wiseman (Complaints Account Consultant)

Direct Contact : (01332) 335767

 

As she is the complaints consultant maybe this is the person to pester with your complaints!

[killing_the_egg]

Recieved my statements today (Day 40). It seems the phone calls to Jenny Gordon may have done some good. Might not have a chance to look through them properly today as they are a lot more confusing than the others I have recieved, many screen shots etc. From a quick flick Id guess at a figure of about £200 in charges.

[angry cat]

Make sure that there are none missing!

 

Angry Cat

[killing_the_egg]

Well Ive put it off long enough!

Been watchin the (slow) progress of others and it kinda put me off a bit BUT NOT ANY MORE. I wanna be part of the egg-bashin team too! Just writing me prelim but may not get it sent off till friday as Im off house hunting for the day tomorrow.

[Yasmin]

Hope your house hunting not too exasperating, also your egg claim:D Good Luck

[laffar]

Oh they do like to make thigs difficult, they've got me pulling my hair out already!! Only on my prelim, god knows how it'll get when we get to the MCOL stage.

 

Good luck