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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

The Woolwich??


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  • 2 months later...

Ok finally got round to sorting this out, have sent the first letter asking for payment of £6235 not including 8% interest. I have enclosed a detailed list of dates which the charges were applied, how much for and what type i.e Unpaid DD etc etc so is that it now, just sit and wait???

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Guest Mumofthreeboys
Ok finally got round to sorting this out, have sent the first letter asking for payment of £6235 not including 8% interest. I have enclosed a detailed list of dates which the charges were applied, how much for and what type i.e Unpaid DD etc etc so is that it now, just sit and wait???

 

Well done. Wait 14 days and then send the next one.

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Ok got a letter this morning (26th) stating some guy called Mike Brophy - Head of Customer Relations is dealing with this and aims to contact me again by 19th September.

 

This date is obviously passed the 14 days I gave them, do I take it that after 14 days I send them the 2nd letter or just sit and wait until they get back to me?

 

cheers

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hi,

you stick to your deadlines dont let them dictate to you when they will be in touch you gave them 14 days so stick to it if they havent responded to you within the time frame you take the next course of action !

paddy

if my advice has been of any help to you then please click the scales ! Thank you :D

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  • 1 month later...

ok not been doing anything for awhile as am abit skint but still in the front of my mind. Anyway the Woolwich sent me a standard letter saying we'll get back to you, which i obviously ignored and now the date has come when they said they would respond by and have sent me another letter basically saying their terms are legal, we signed a contract blah blah and sorry were not happy howeve as a gesture of good will they will refund me £120 of the £6K the owe (damn insult) and as we have an OD limit of £750 and were currently £500 OD they are reducing my OD limit immediately to £200.

 

Looks like theyre trying to scare me now, just wondering how were going to cope come pay day when we cant use the over draft :(

 

Banks, I hate them!!!!

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Two can play that game if it were me i would switch accounts pronto and get my wage paid in there let the woolwich wait for their money they can take it out of the 6k they owe you thats just my opinion what i would do but then im a little wreckless at times but my money is just that MINE !

if my advice has been of any help to you then please click the scales ! Thank you :D

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They did this to my daughter and i wrote a scathing letter to them telling them they wernt going to scare me off with their bullying. I quoted the banking code and after about 5 days I got a very apologetic letter saying they would put the matter on hold until after the court case

7 actions in progress

 

amount refunded so far £6500

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  • 12 years later...

This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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