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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Abbey Bank Charges


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Hello Everyone,

 

I am just getting used to the site and the amazing support and information that it gives. I am in the process of taking on two Banks at present, Abbey and Nationwide. I have recently been successful using the mediation service through the FLA which referred me to the Arbitration service. They did a fantastic job and I won against Citibank claiming their charges were unfair and disproportionate and I was punished. When I am able I will give more info on this, as I did not have a copy of terms and conditions and was not asked for one, but the arbitrator made Citibank find theirs and produce it. They did not like the T&C's which helped me as well. I will detail this when I can.

I just feel at the moment I about to start a long run with my Court actions just filed. Thought I was going to be lucky because I kept a look out for the dead line on moneyclaim online. I pressed for judgement and it was accepted. Well, next day recd notice from the Court my judgement had been barred. I rang straight away to get explaination. It seems there was a response in their bulk system without any input of details yet. They must have managed to do this on the same day my judgement was recd. The Court apologised for not knowing whether it was a defence or admittance but to give it a week or so and ring in again.

I have recently contacted HSBC Crusher and Charley Farley and reading most recent stories which are very helpful. I like to think when the going gets tough the tough get going.

Look forward to hearing from you.

 

Determind

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  • 2 months later...
Hi ther , just seen you have been reading psm s thread and left message re, a liftinng of a stay, you may be interested in reading mine , I was at court yesterday, and the judge and reserved his desicion for now!

 

Many thanks for your support BB. I have just posted on PSM thread and OFT test case thread. The info we are all getting is marvelous, keep it up everyone!!

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