Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Dragoncry vs Natwest ** WON**


Dragoncry
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6109 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi there this is my first post and after reading all the great stuff on the forums I decided to go ahead and claim what is rightfully mine from NatWest. So I sent off my prelim letter on the 21st May and on the 29th I got a letter from the famous Stuart Higley saying 'Thankyou for the letter regarding fees applied to your account. We are currently considering your claim. Given the work involved in assessing your claim we anticipate that we will be in a position to respond within 6-7 weeks, but will endeavour to do so sooner if we are able to.'

 

OMG like Im waiting 6-7 weeks !for who knows what reply :rolleyes: Anyway with the info gathered here Ive sent the LBA on the 11th June so Im now waiting ......given them 14 days to respond.

 

Has anyone else who has started with Natwest recently been told to wait so long for a reply?

 

Any thoughts would be appreciated.. ty

Link to post
Share on other sites

Hi dragoncry, welcome on board the nutty west forum!!

 

Most peeps who do get a response from nat west are asked to wait this length of time - due to the fact that they're treating our requests as 'complaints'. The main thing is, this is your claim and your timescales - not nat wests! Tisn't your fault that they're swamped with claims and can't keep up............. with the money they're swillin' in, they could quite easily hire some more staff to cope!!!

 

Good luck, and post back on this thread if you need any advice or info - there's always someone hanging around! Main thing to remember is......... if they don't respond to LBA - file at court (either MCOl or N1). Best wishes, hedgey xxx

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

Link to post
Share on other sites

Hi hedgey06 thanks for the welcome

 

I did respond to this 6-7 weeks as being unacceptable by such a large organisation and I am definitely going to keep to my timescale !! With all the forum posts here I am defintely more in the know and positive about all this than I would have been going solo. Can't thank you guys and gals enough.

 

Keep up the good work all of you out there /hugs

Link to post
Share on other sites

Pleasure! Best of luck, but don't worry about anything - you'll be absolutely fine! xxx ;)

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

Link to post
Share on other sites

  • 1 month later...

Just to update here. Had no response to 2nd letter and it got to the date where I could do the court action but didnt have the fee at that time so I waited and after the 7 weeks they said they would reply I got a letter with the usual its not our fault and they sent me the usual booklets on account costs etc, however they have offered me the full claim amount as a 'gesture of goodwill' (gotta

 

So happy days and I'm £1247 better off !!!!

Link to post
Share on other sites

CONGRATULATIONS!!!!

Great result dragoncry.............. enjoy your winnings!!

Best wishes, hedgey xxx :D :D :D

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

Link to post
Share on other sites

I sent the letter of acceptance Monday 16th July and they are so backlogged with mail (they are blaming the postal strike) that it is taking them at least a week or more to key on the details to say they have even got the letter. After they are keyed on to the system they are taking 10-14 days to credit accounts :( so looks like August before they get off their backsides and settle this / sigh

Link to post
Share on other sites

  • 1 month later...
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...