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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Rooman v Lloyds **WON**


rooman1
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:o :o :-? :-? i am currently taking lloyds to court and they have acknowledged my claim for 3615+costs does this mean they are going to defend my claim if so whats going to happen they made me an offer to settle of 750 and put it straight into my account which i thought was very cheeky! i sent them a letter asking them to remove the money or pay me the balance but they have not yet done so there is about 10 days left from the 28 does antbody have a clue whais going to happen as i am a bit lost in it all i have been keeping track of severa threads but i am still not quite clear in whats happenong like i say HELP ME SOMONE PLS!!!!!!!!!!!!:-? :?

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Hi, They will probably enter a defence and you will probably get a date for a hearing somewhere down the line. Don't worry, this is all normal. It's actually a good thing for you that they are defending your claim. Have you seen this http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/25457-guide-reclaiming-bank-charges.html and this http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-example-step-step-instructions.html. Just keep reading lots of threads, especially the ones in the success section at the top of the forum. This will help you understand what's happening and why :)

Barclays - 2 Accounts - WON

Capital 1 - WON with CI

LTSB - WON

LTSB pre 6 years - N1 for non compliance filed

Barclays pre 6 years - Prelim sent

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Hi

this was my timetable for reference

it takes a long time but keep at it

 

Aug 06 £280 .charges applied to my account

Sept 06 rang bank to complain and told ‘tough’

 

Researched bank charges sites including no win no fee lawyers

Nov 06 opened parachute account

Nov 06 sent subject access request with £10 cheque recorded to local branch

Dec 06 4 weeks later received charges lists from copy statement unit

Dec 06 wrote in asking for charges to be repaid with 8%interest £4500 in total

Dec 06 7 days later received sod off letter

Dec 06 sent 7 day demand letter to customer service recovery Hampshire

Jan 07 10 days later received a goodwill payment into account of £750

Jan 07 next day received final response letter from Lloyds

Jan 07 filed with MCOL after some jiggery-pokery with lines and word numbers

Jan 07 acknowledgement of service received from Northampton court

Feb 07 standard defence filed by SC&M, claim to be transferred to local court,

Feb 07 AQ filled out and hand delivered with £100 cheque.

March 07 having still not heard anything since AQ submitted I contacted the court and was told that the judge has ordered a stay for 1 month

March 07 applied for stay removal 4 days later stay removed and got a listing for June

May 07 :-)WE WON!:-) letter from SC&M Lloyds will pay up in full including interest and costs and no conditions.

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  • 2 weeks later...
:confused: :confused: ok basically i have been trying to claim my bank charges back off lloyds for about six months now during which time they have fobbed me off with the usual sort of stuff. Then they paid £750 of the £3700 i am trying to claim back for overdraft excess fees and direct debit penalty charges. I then took them to court via moneyclaim they acknowledged my claim and the 28 days was up yesterday. they have disputed the whole amount and i am now told i have to wait for the case to go to the magistrates, i am pretty clueless as to what is going to happen next if anybody can help me or tell me what to expect or if i need to prepare anything i would be really gratefull cheers:confused:
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i dont know it just says status of claim is defence and this:

 

The Defendant disputes the whole amount you have claimed. Your claim cannot proceed online and will be transferred to the appropriate court for continuation. You will receive confirmation to where the claim has been transferred to shortly.

 

like i say dont know what to do what should i expect fro m the bank

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Hi

You will shortly receive a copy of their defence and you may receive an Allocation Questionnaire to fill in. These links will help you to fill it in if you get one:

http://www.consumeractiongroup.co.uk/forum/general/57708-draft-order-allocation-questionnaires.html

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/11644-allocation-questionnaires-guide-completion.html

 

If you don't get an AQ, read this:

http://www.consumeractiongroup.co.uk/forum/general/80091-your-court-dispensing-allocation.html?highlight=dispensed+AQ

 

Good luck, let us know how you get on.

Barty:)

I WON!!!! :D :D :D

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/1774-barty-lloyds-tsb.html

 

IF I HAVE BEEN HELPFUL PLEASE CLICK THE SCALES:)

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  • 1 month later...
:D :D :D a massive thank you to this site and everyone on it with your help i have won back £3835 today they settled just befor it was due to go before a judge i have been plugging away for about 12 months now and have fi nally got there if anyone is reading this and they are trying u must see it through to the end it will be worth it POWER TO THE PEOPLE:D :D :D
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