DPA request sent off today. NW

[rivendale0506]

Have banked with nationwide for over 20 years (although don't have my original contract - more's the pity!) Have sent off DPA request today. Charges back to 2004 are already £300 plus.... Will keep this post updated as to progress.

[rivendale0506]

Received this message from NW secure online messaging service (which I used to send my DPA request).

 

Dear Member,

 

Thank you for your message.

 

Please contact your account holding branch of Nationwide, where a member of staff will be happy to assist you further and apply the necessary steps to process your request.

 

Please use the following link to locate your nearest branch, agency or cash machine:

 

http://www.nationwide.co.uk/branchfinder

 

Regards,

 

Rafiq Miah

Nationwide Direct

 

http://www.nationwide.co.uk

Nationwide. Proud to be different.

 

If you reply to this message, please include the Tracking Number below in the body of the mail. This will enable us to process your message more efficiently.

 

TRACKING NUMBER: A00001504257-00006003718

 

 

I don't want to contact my local branch as this will prolong the proceedings - should I just respond to this and say to them "No YOU contact my local branch and pass my DPA request to them"?

[BankFodder]

Yes. Point to them that you have supplied them with a DPA request (copy enclosed) you requre only full compliance with the request.

[rivendale0506]

thanks Bankfodder have responded in that vein via their secure messaging - pointing out to them that they now have 37 days left

[stubbarama]

Thats sort of what happened with me and Nationwide, I got a fob off letter, rang them up and they said talk to the branch, I said No, you talk to the branch and when I rang back later to find out I got an annoying little girl telling me that they were sending me a letter.

 

After asking her what the letter was about, and getting no were I told her I didnt want a letter, I wanted a list of charges, she said it was the list of charges.

 

They dont play hard ball so much as annoying ball.

[rivendale0506]

well they have another 37 days to play "annoying ball" after that they are mine!! :twisted:

[stubbarama]

You should have them soon, to their credit they were quite prompt, and they were sent registered post.

[rivendale0506]

Further online message received from Nationwide:

 

Dear Ms Ripped-Off,

 

Thank you for your message.

 

I have confirmed with our Data Protection Officer that the reason we advise Members to visit their branch is for confirmation of their signature, as required by the Data Protection legislation. They advised me that if asked them they would need write to you to advise you of this as well and to reply by letter with your signature..

 

They confirmed that you are welcome to write a letter directly to them, including your original signature to the Team for disclosure under the Data Protection Act at the following address:

 

Nationwide Building Society

Data Protection Team

Kings Park Road

Moulton Park

Northampton

NN3 6NW

 

They also asked me to say Nationwide routinely do not charge and waive the permitted fees for this service.

 

In addition if you would also like any or all FlexAccount statements you can request copies of these at any time on their own, online as follows:

 

Select the account you wish to work with and select the option 'Other Services'.

Click on the option 'Duplicate Statement' and complete and send the form.

 

If you would also like statements for other savings accounts, please let me know the account numbers and the dates required. For any credit card statements please contact Nationwide Credit Card Services on 08457 998899 and a credit card advisor will be happy to help.

 

Regards,

 

Jim Cruttenden

Nationwide Direct

 

 

Will now send a copy letter to the DPA team, but good news that they don't charge you and that you can order your duplicate statements online if you have online banking.

[rivendale0506]

Either Nationwide are very up on their DPA requirements or they are getting a lot of requests for 6 years worth of statements! On their online banking page for ordering duplicate statements there is a standard information line which states that they can provide statements for 6 years.

[rivendale0506]

Have sent the following message today as I have not received a response to my last message via secure messaging:

 

TRACKING NUMBER: A00001504257-00006025817

Dear Sirs

 

Further to your message of 14th March, I have now posted the letter below to the DPA Controller as requested (although please be advised that as I origianlly made this request on 7th March, I am still using this date to calculate the 40 day time limit in which you are lawfully obliged to provide me with the information requested). Being that by tomorrow morning, (and the fact that you have had this request, and the DPA section are aware of it) I would expect them to be working on collating the information requested which can then simply be posted out to me once they receive my letter and check my signature. However, I am surprised with the level of security required to access the online messaging site that you do not accept messages on here as authority to carry out these requests (especially as you accept this medium of communication for every other convceivable banking request).

 

I await your response no later than 11th April.

 

Yours faithfully

 

 

Hopepfully I have covered all bases here, by keeping them informed by their secure messaging service AND following up with a written letter. Will wait and see. Oops - I think they actually have to 16th April! - Oh well lets see if they pick up on that one!

[rivendale0506]

Received a response today from Gary Parkins from the Data Protection team thanking me for my message of 24th March - (that's funny because my message was sent on 7th march) saying that they have ordered my duplicate statements and will comply within 40 days - actually Mr Parkins you now have until precisely 16th April to comply - NOT 40 days from 24th March!!! - Talk about bending the rules!!!

[martinwhite]

Further online message received from Nationwide:

 

Dear Ms Ripped-Off,

 

Thank you for your message.

 

I have confirmed with our Data Protection Officer that the reason we advise Members to visit their branch is for confirmation of their signature, as required by the Data Protection legislation. They advised me that if asked them they would need write to you to advise you of this as well and to reply by letter with your signature..

 

I believe this to be innaccurate. There is NO requirement in the act for a signature. The controller only needs to be satisfied of the identity of the person making the request. You could write it on an envelope, and show the person in the branch a copy of your passport (for example) and proof of address. You can get thousands of pounds in credit this way, I don't see why a few sheets of paper should be treated any differently. Also worth mentioning that the controller is THE BANK, not some person on the DPA team. Therefore IMHO it should be sufficient for the person in the branch to be happy with who you are.

 

I understand why they say these things but it reality none of it is required.

 

They also asked me to say Nationwide routinely do not charge and waive the permitted fees for this service.

 

This is very useful information for me. Thanks.

[rivendale0506]

Ok received by Special Delivery this morning my statements for the last 6 years, all professionally bound and with sections at the back detailing all the DPA marlaky... However, on the front of the pack (also bound with a nice plastic cover!) is this letter (I will reproduce it in full as I haven't seen this sort of response on here before)...

 

"Further to my letter of xxx please find enclosed a binder with the information as per your request.

 

There are many events in the history of an account which involve manual intervention. Over the course of the last six years, manual proesses may have been applied to your account in order to ensure the smooth running of your facilities. If you have conducted any of the following activities, some degree of manual intervention will have been involved, however, plese note that this is not an exhaustive list, but will provide guidance.

 

Account opening

cash deposits

cash withdrawals at counter

set up/amendment/cancellation/return of direct debits and standing orders

cheque transactions, including returned cheques

card transactions

refunds

complaints

collection activity

chaps/swift

telegraphic transfers

travel money

lost of stolen cards, cheque books, PIN reminders

duplicate statement production

change statement dates

name change

change of address

change of account holder

change of holding branch

deceased member

power of attorney

no mail indicator

dormancy

R85 registration

probate

court orders

S352's

 

If you refer to the contents page of the binder you will see listed at item 3 is our Data Protection Register Entry Report which shows:

I. the purposes for which your data is processed

II a description of the personal data that is processed

III a generic list of the recipients to whom we may disclose information

 

If you have any other queries or require any further clarification relating to the enclosed information please contact me at the above address

 

YS

 

Gary Parkins

Data Protection Administrator

 

Has anyone else received this letter? Seems they are now attempting to address the "Manual intervention" argument...however, they have not been able to tell me who has intervened manually on my account....

Just need to go through about a 1,000 statements now and tot up my charges!

[rivendale0506]

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