Offer from Abbey

[smasher]

Hi

 

I am in the need of some help. I have been claiming for my bank charges over the last couple of months.

 

Last week I received a payment direct into my bank account as a refund of some of my bank charges totalling around £1500, however my claim is for a lot more. They have said that although the charges were correct as a gesture of goodwill they will refund me this amount.

 

They then go onto to say when opening my account I was provided with information detailing the terms and conditions. They have also said that the Office of Fair Trading announment was in relation to Credit Card defualt charges and not charges related to other types of accounts.

 

Should I be sending a letter basically saying thank you very much for the refund however I will still be pursuing the balance.

 

I am not sure what to do and would be grateful if someone could advise me.

 

Cheers

[livelylad]

Hi

 

I am in the need of some help. I have been claiming for my bank charges over the last couple of months.

 

Last week I received a payment direct into my bank account as a refund of some of my bank charges totalling around £1500, however my claim is for a lot more. They have said that although the charges were correct as a gesture of goodwill they will refund me this amount.

 

They then go onto to say when opening my account I was provided with information detailing the terms and conditions. They have also said that the Office of Fair Trading announment was in relation to Credit Card defualt charges and not charges related to other types of accounts.

 

Should I be sending a letter basically saying thank you very much for the refund however I will still be pursuing the balance.

 

I am not sure what to do and would be grateful if someone could advise me.

 

Cheers

 

Yes continue for the balance, what they are doing and saying is standard rubbish from them. This link here will help.

 

Start a thread in your bank forum and post your questions/progress there. Have a read through the FAQs and the step by step instruction(linked in my signature) these will help you through the process.

[Trish76]

Hi and welcome to the site,

 

You've definately taken the first step into claiming back what's rightfully yours.

 

Spend time reading the FAQ's and the Step by Step guide as this will stop you making mistakes along the way. Use the letters and spreadsheets in the Templates Library as these have all been tried and tested in successful claims. Read as many threads as you can especially ones that relate to your bank. This is a SELF HELP site and won’t do the work involved for you. However, everything you need is on here somewhere.

 

Don't be afraid to ask any questions, no matter how stupid they may seem, but please remember that any advice that you receive is normally based on experience only and that you should seek expert advice if required.

 

Once you start the process of your claim remember to open a thread in the relative bank forum, this will enable you, and others helping you, to keep track of your claim.

 

All the best in your claim!!

 

TRISH

 

 

Useful links to help with your claim

 

FAQ’s

http://www.consumeractiongroup.c o.uk/forum/faqs-please-read-these/

 

Letter Templates

http://www.consumeractiongroup.c o.uk/forum/bank-templates-library/

 

Interest Spreadsheet

http://www.consumeractiongroup.c o.uk/forum/bank-templates-library/182-6-interest-calculation-spreadsheets.html

 

Court N1 form

http://www.consumeractiongroup.c o.uk/forum/bank-templates-library/681-4-particulars-claim-n1.html

 

Mcol Particulars of Claim

http://www.consumeractiongroup.c o.uk/forum/bank-templates-library/34887-5-money-claim-line.html