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    • I disagree with the charge and also the statements sent. Firstly I have not received any correspondence from DVLA especially a statutory notice dated 2/5/2024 or a notice 16/5/2024 voiding my licence if I had I would have responded within this timeframe. The only letter received was the single justice procedure notice dated the 29.5.2024 this was received on 4.6.2024. I also disagree with the statement that tax was dishonoured through invalid indemnity claim. I disagree that the licence be voided I purchased the vehicle in Jan 2024 from RDA car sales Pontefract with agreement to collect the car on the 28.1.2024. The garage taxed the vehicle on the 25.1.24 for eleven payments on direct debit  using my debit card on my behalf. £62.18 was the initial payment on 8.2.24  and £31 per month thereafter the second payment was 1.3.24.This would run from Jan 24 to Dec 24 and a total of £372.75, therefore the car was clearly taxed before  I took the car away After checking one of my vehicle apps  I could see the vehicle was showing as untaxed it later transpired that DVLA had cancelled my tax , without reason and I did not receive any correspondence from DVLA to state why it was cancelled or when. The original payment of £62.18 had gone through and verified by my bank Lloyds so this payment was not declined. I then set up the direct debit again straight away at my local post office branch on 15.2.2024 the first payment was £31 on 1.3.2024 and subsequent payments up to Feb 2025 with a total of £372.75 which was the same total as the original DD that was set up in Jan, Therefore I claimed the £62.18 back from my bank as an indemnity claim as this payment was from the original cancelled tax from DVLA and had been cancelled . I have checked my bank account at Lloyds and every payment since Jan 24  up to date has been taken with none rejected as follows: 8.2.24 - £62.15 1.3.24 - £31.09 2.4.24 - £31.06 1.5.24 - £31.06 3.6.23-£31.06 I have paper copies of the original DD set up conformation plus a breakdown of payments per month , and a paper copy of the second DD setup with breakdown of payments plus a receipt from the post office.I can also provide bank statements showing each payment to DVLA I also ask that my licence be reinstated due to the above  
    • You know hes had it when they call out those willing to say anything even claiming tories have reduced taxes on live tv AS Salmonella says: The Conservative Party must embrace Nigel Farage to “unite the right”, Suella Braverman has urged, following a disastrous few days for Rishi Sunak. The former home secretary told The Times there was “not much difference” between the new Reform UK leader’s policies and those of the Tories, as senior Conservatives start debating the future of the party. hers.   AND Goves replacement gets caught booking in an airbnb to claim he lives locally .. as of yesterday you can rent it yourself in late July - as he'll either be gone or claiming taxpayer funded expenses for a house Alongside pictures of himself entering a house, Mr McGuinness said Surrey Heath residents “rightly expect their MP to be a part of their community”. - So whens farage getting around to renting (and subletting) a clacton beach hut?   Gove’s replacement caught out on constituency house claim as home found on Airbnb WWW.INDEPENDENT.CO.UK Social media users quickly pointed out house Ed McGuinness had posted photos in was available to rent     As Douglas Ross says he'll stand down in scotland - if he wins a Westminster seat - such devotion.
    • I've completed a draft copy to defend and will post up here for review.  Looking over the dates and payments this all stemmed from DVLA cancelling in Feb , whereby I set up a new DD in Feb hence the overlap, why they cancelled when I paid originally in Jan I have no idea. Anyway now stuck with pending court action and a suspended licence . I am also firing off a letter to DVLa recorded disputing the licence revoke
    • Thank you both for your expert knowledge and understanding. You're fighting the good fight by standing up for people like me and others with limited knowledge of this stuff. I thank you. I know all my DVLA details are good. I recently (last year) renewed my license, and my car's V5 is current with the correct details; the same is valid for my partner. I'll continue to ignore the love letters 😂 and won't let it bother either me or my partner.  I'll revisit this post if/when I get a letter of claim.  F**k ém.
    • Please check back later on today for a fuller response and some edits
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Jamjaruk vs First Direct


jamjaruk
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Hello,

 

On 12 April I sent a letter to First Direct requesting for my list of charges from my closed account, to this date I have received no response. Is there anything I can do? It's been 32 days! Sigh.

 

Many thanks.

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Jamjurak, Did you actually send them a S.A.R (Subject Action Request) with a £10 cheque or postal order as per the step by step found here..

 

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/25457-guide-reclaiming-bank-charges.html

 

or have you just sent an ordinary letter?

If you have followed the procedure the bank has 40 days to comply, If they do not you can send them another letter allowing a further 7 days..

Hope this helps....

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Hi,

 

I did send First Direct an S.A.R with a £10 cheque. I have postal proof too.

 

When I send them another letter giving them a further 7 days, if they don't respond what other steps can I take?

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Hello,

Wait till 40 days are up before you send another letter giving them a further 7 days.

I didn,t actually receive all of my information untill near the deadline.

To the best of my knowledge....(If any one else can add anything??)

If you don't receive the information you can complain to..

 

1.FD complaints address to

Customer Relations Manager

first direct

40 Wakefield Road

Leeds

LS98 1FD

 

2.Information Commissioners Office using this pdf form but read this Freedom of Information

 

If all else fails complain to the Financial Ombudsman. hope this helps and Good Luck...

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Thanks mate.

 

Received an e-mail reply from First Direct, informing me that the parcel of statements was sent via Royal Mail on 20th April, but was marked 'goneaway' by Royal Mail and was forwarded to a correspondence address. If I stand corrected when no one's at home, I'm sure Royal Mail leave a card informing me where to pick the letter from? I didn't receive one of those cards. I think they've lied! Can anyone help me out with this situation please?

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Hello,

If this is what they say get yourself off to your local P.O and check it out, They'll have everything on record. Did you ask which correspondence address it may have been forwarded to?

When this information has been verified you may decide what to do.

On the other hand you could ask them to resend it to you again via other means (ie; courier). Did they cash your £10 cheque? or send it back with the lost package?

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Hi,

 

I'll phone the post office collection service first and see if their have anything on record.

 

I did reply to First Direct regarding the address and I am waiting - expecting a reply later today. And no they've not cashed my £10 cheque, I don't think they'll cash it.

 

It's strange how I haven't received a card (goneaway) from the royail mail, usually they leave a card informing where to collect the parcel from! Hmmm

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I do agree with what you say regarding the Royal Mail, There should have been a card left if the item was undeliverable, FD don't usually cash the cheque they just send it back stating that they offer this service free of charge. The other unusual thing is why would they send the package elsewhere?

Let us know what the outcome is....

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  • 1 month later...

Hi all,

 

Finally, I got through to someone at First Direct. The parcel was sent via courier but because I wasn't at home, it was then forwarded to my old address! Thanks First Direct, for increasing my risk of fraud. Nontheless, I've got them to print off another batch and post them to my new address.... now waiting for the courier.... if it shows up

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FD did this to me even though they had my new address they sent stuff to my old address, the courier left it with a neighbour who 'kindly' opened it, I didnt find out for 10 days so they had been looking through all my personal infromation at their leisure

GE MONEY- Settled 5/06/07

Capital One - Won 15/06/07

**Treat everyone as you would expect to be treated yourself**

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  • 5 months later...

I got so busy with graduation and my new job that I forgot about First Direct.

 

Got off the phone with First Direct just now and they will offer me 88 pounds. I'm just waiting for that offer in letter and once received I will reject it requesting the full amount!!!

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