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Help! only offered just over 10% back ???


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Hi,

i am new to this site but really need some help and advice. I put in a claim for my bank charges, to Abbey,just under 8 weeks ago. After receiving my statements i totalled up £1400.00 in charges. I received a letter off them today saying that as a good will gesture they will refund me £155.00. :o

The have said this will be in my account in the next 10 days. I am unsure as what to do next as i am unhappy with this amount. Do i write to them or do i go straight to the small claims court? :confused:

Another thing i was worried about is do i not touch the money that goes into my bank or do i have a right to spend it!!?? I just wondered wether this would effect my case.

 

Hope someone can offer me some advice. Good luck to everyone else

Becki

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