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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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icefall v barclays **WON!!!**


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thanks for the suggestion bookworm and info mervalous, if it has to be re-served sounds like more waiting to me, so I will stick to my original claim, I must admit I did not think the system would take that long. You live and learn...

 

as I said at least I will be ready to face the bank, if I do have to, I am ready, willing and prepared to do this, as I feel strongly about the issue, especially now I have learned so much about it from this site, and having seen other individuals experiences cannot believe I have taken their treatment of me for so long...

 

Before, I always felt I was the 'only one' who had this type of experience with my bank, I currently have 2 friends who are starting on the road to claiming, one is not on the internet, I typed and printed the letters for them (from the templates on the FAQ's), will be helping them every step of the way and I am glad if I can help people to see things differently where bank charges are concerned.

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You can do it by post but it really is better than you attend in person so you can fight your corner.

Barclays - £4k - Hearing Date 19th Sept 06

Smile - £370 - Refunded in Full

Capitla One - £100 LBA 25/5

Virgin ? Data Protection Act 25/5

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Guest red_ratty_rat

When your case goes to court will you go? Do you have to go to win? I’ve just started a new job and don’t really want to take the time off.

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Kaznelson, I will attend in person, albeit, quaking slightly. Have a good holiday in June, and hopefully there will be a letter waiting for you when you get back with hearing date!

 

Redrattyrat, I think they will settle before court, as as far as I know not many cases have actually gone to court.

 

To quote Dave, as I think he said at one time he has known some banks settle practically on the steps of the court, which would translate to me as once the hearing date arrives, offer will be forthcoming then... but if it should turn out not to be so - I am still ready, willing and able to face them in court.

 

Its all exciting stuff I have to say, I noticed an article actually talking about claiming bank charges back, in my local (tiny) newspaper today, I never ever thought I would see the day when it would be in my small towns paper! I got all excited when I read it and had to show some friends.

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  • 3 weeks later...

Hi, I am taking my documents to the court by hand tomorrow, after asking for advice it has been suggested I take these too,

 

a copy of the oft report, a list of the cases which we are suggesting that you use, and a copy of the unfair terms in consumer contracts regulations.

 

can anyone help me find these, have left this till the last minute - I know they are in the library, but having trouble tracking each document down.

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After some help as mentioned above last night, I handed in my documents today to the court - last day of the deadline!

 

Got home from work to find a hearing date for 26-7-06 and an offer from Barclays for £2000, as that is at least £600 less than my charges, (a big jump!) after getting some advice from Bankfodder, I am now going to send them a schedule of the charges listed on my statements, with my total and ask them for that, as I think Barclays are trying it on...

 

I will work it out over the weekend, as I have work tomorrow, and I want to take my time and knock up a good letter and correct charges before sending it to them.

 

Also want to take a look around this site for letters previously written to guide me.

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After I sent my Allocation Questionnaire in I received a letter (it took a while around 2-3 weeks I think) from my local court, the fourth paragraph said

 

Each party shall deliver to every other party and to the court office copies of all documents (including any experts' report) on which he intends to rely at the hearing no later than (date given), they gave me a month to do that. I looked at it thought oh I have plenty of time, I will do it later, and ended up leaving it till the last minute.

 

(Btw its not a good way to go about it if you are at that point, please leave yourself plenty of time get your documents together - don't be like me...)

 

even though at that point it also said in the second paragraph

 

The hearing of the claim will take place on a date to be fixed... etc etc

 

I took the below

 

 

OFT report http://www.oft.gov.uk/NR/rdonlyres/DF19FDA9-1D31-4B18-B251-9BF5AF6A29D4/0/oft842a.pdf

 

The Unfair Terms in Consumer Contracts Regs. 1999

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?t=40

 

copies of statements, copies of letters I sent to the bank and received, and a copy of the court form they sent me so they had their reference.

 

But I did that not really prepared, I think other more prepared people gave more documents to back their case than I did.

 

Hope that helps

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Posted to them today a schedule of the charges listed on my statements, with my total (higher than theirs!), and a covering letter just basically stating that I would like what they owe me, etc etc.

 

Wait for reply now!

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The hearing of the claim will take place on a date to be fixed... etc etc
Hi,

 

Have you heard any more on this yet - it would be good to keep on top of your claim as it is one of the ones going full-stretch...

 

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Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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keep going icefall, i`m at the "about to return allocation questionaire" stage, and am following this thread with great interest. do you truly feel you will end up in the court with barclays?

seek and ye shall find***

 

amount claimed = £2603.78

defence filed = 7/06/06

allocation questionnaire submitted = 26/6/06

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Who is Defence Council for your case Icefall ?

 

I have my AQ ready to send back, but the first question asks if I want 28 days in which to mediate informally with the defendant or via a third party, I called Mr Jeremiah and quoted this to him stating I am prepared to discuss it informally and if I didn't hear from him by the end of the day I'd see them in court, he called me back and we discussed settlement out of court (still to be confirmed) however, have you tried this approach at all ?

 

Rebel

  • Confused 1

vs Barclays Bank plc - £1670+interest @ 8% + Costs Concluded 24th June 06 - 5% donation sent

vs Bank of Scotland - £2226.42+interest @ 8% + Costs SETTLED IN FULL 6th Aug INCLUDING 8% pre court.

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Hi Rebel, I did not try that approach, sounds good too. As I posted a letter to them Monday, I will wait to hear from them, I will give Keith Jeramiah a call Wed (day off from work), if I have not heard anything by then.

 

I don't know if I will end up in court, since not many people have, I still think its unlikely, but will wait and see...

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Got home from work today and found a letter offering me the fUll amount, and I do not have to keep it confidential either!

 

Will wait till its safely in my bank account before contacting the court though.

 

MANY THANKS TO ALL THOSE WHO HELPED ME!

 

HIP HIP HOORAY!!!!!!!!!!!!!!!!!!!!!!

 

(EDITED TO ADD HIP HIP HORAY!!)

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