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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Wrigaj1 vs. Nationwide


wrigaj1
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Hi

 

I sent my SAR letter to Nationwide (the London office) for the details for my old current account and credit card.

The 40 days is up on Sunday and I have not heard a thing! I have sent two emails requesting the information be forwarded by 29.04.07 and I had not had a reply.

 

This morning I got a secure message on the account to say :

 

'I can confirm that the Data Protection Act allows us forty days to comply with your request. This starts from the day we receive the fee, and sufficient information from you to process your request.

 

Please can you confirm when the cheque was cashed. '

 

Is this right? I thought it was 40 days from when I sent the letter to them!

 

Any advice would be great.

 

Cheers

 

wrigaj1

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I shouldnt worry about it, because -surely- your money would have been cashed only a couple of days after you sent the SAR. NW are taking as long as possible to try and put you off following through with your claim.

 

So just keep plugging away and you'll be fine, allow them a few extra days because in the end it will be worth it.

 

Think about it - a few days for a few hundred quid? i'd be willing to wait. but then i have been ongoing since last june due to financial restrictions(court fees) but now i have all my money back.

:| worried and stressed:|

Nationwide! Here i come, could be alot of money they might have to pay me back:eek:

 

Data request letter sent 04/06/06 via Hull Branch Nationwide.

Hull financial consultant called ME to help 04/06/06

:smile:Refunded £1200, 19/07/06, still going for the rest of it though!

LBA posted 22/09/06 claiming £2720!

D`oh! - put wrong amount in LBA - short by £1000!

Finally got the money to go to court 09/03/07

Acknowledged 13/03/07

No reply, so judgement issued 29 days after acknowledgment 14/04/07

DEFENCE FILED ??!! 09/03/07

FULLY PAID UP 17/04/07

Second Prelim sent 20/04/07

Second LBA sent 01/05/07

MCOL acknowledged

County court letter saying PAID UP 20/06/07 - although this wasnt the claimed amount, so i disputed it.

Still awaiting court date/decision due to OFT case.

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Sorry, another point !

 

I have received a letter from Nationwide today saying my original request did not have an original signature. I thought it was a delay tactic but I sent the copy rather than the original.

I am astonished that they started to process this on 22nd March and they have taken until now to get back to me, 4 days before the 40 days is up!

 

Do they have another 40 days to comply once I send the original letter to them or is it on going?

 

Cheers

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Hi wrigaj1!

 

They are entitled to verify that the confidential data that they send out is being sent to the bonna fide person that it applies to.

Anyone could have photocopied your signature couldn't they?

Have U never heard of Identity Theft???

 

Don't be surprised that they have took this long to get back to U.

If U multiply your mistaken by several hundreds of other Claimants, any delay in paying back the unlawful Charges can run into thousands of £'s of gained interest earnt for Nationwide every day.

 

It is my understanding that the 40 days limit starts from the day that they receive your correct Request.

 

Here is a link for U to look through whilst U are waiting...

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.html

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Hi Milktray

 

I totally agree re: the identity fraud! But what stuck in my throat was the fact that they banked my cheque the day they received and took 34 days to get back to me!

 

I've just sent copies of everything again, with my original signature.

 

Here's hoping!

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Hi wrigaj1!

Patience is a virtue eh?!...lol...;)

I know U are probably chomping at the bit to get cracking, but use the time productively to check out the WHOLE re-claiming process.

A good start would be to read through some of the successful winning claims of those that have gone before U.

That way U will be able to anticipate any swerve balls that Nationwide may throw at U.

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