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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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help for my son **WON**


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Hi Folks hope someone can help me with this dont seemto be having much joy here as I said in the above posts I am taking on barclaycard for my son I have sent a S A R letter to them. The problem is they passed it on to H F O services I sent them account in dispute letter and a copy of the S A R letter that I sent to barclaycard, Ialso sent them a C C A letter with a £1 postal order.

I received a letter today from Turnbull Rutherford Solicitors.

 

Dear Sir

 

re HFO Services Limited

 

we write to acknowledge safe receipt of your letter address to HFO services which has been passed to us to deal with.

We have today requested a copy of the signed agreement from our client and this will be forwarded to you with other documents you have requested in due course. Due to high demaand we have been advised by our client that there is an eight week delay

yours faithfully

 

the advise I need is do I reply to this letter now or do I wait and send a letter if they do not comply with th C C A letter which gives them 12 days +2 to reply to me.

 

A THANK YOU IN ADVANCE FROM A VERY WORRIED MUM

 

 

 

 

 

 

 

You do nothing, they have confirmed your letter so the clock is ticking. When 12 days + 1 month has passed you still do nothing.

 

They will then be required to take your son to court to request permision to chase the debt. they must then provide the court with the agreements and any T/C they rely on.

 

The agreement must be legible and signed in all the correct places.

 

Is it being collected on behalf of Barclaycard or do HFO own the debt?

 

If they have bought it they probably paid around 10% of it value to Barclaycard so depending on the amount they may just write it off.

 

Have fun.

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Hi Debt Mountain,

Thanks for your help H.F.O. said they bought the debt from barclaycard, I will just leave it as it is then and hope for the best.

 

Thanks again rae may

so they paid around £20 for it. I don't think they would goto court for that. Is there any damage done to his credit file because of it? a default etc.

 

If they have filed it it may be worth seeing if they have an agreement. If not you should sue them for the damage there incorrect sharing of his data has done.

 

If there is no agreement then there is no evidence that they have his permission to share his personal data. No permission means don't share.

 

I have a few threads on Cabot and blackhorse where I am currently doing this with some success. Just follow the link in my signature for info.

 

Feel free to ask me any questions.

 

DM

If I have helped click my scales....

 

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