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    • Hello all, just got this from my bank today.   ” Update on your payment refund As you know we temporarily refunded the amount(s) of £381.98 to your account pending investigation. We’re pleased to confirm that an additional amount of £359.99 has also been refunded to your account by the retailer on 18th March 2024. What will happen next To correct this situation, arrangements will be made on 6th June 2024 to reverse the original refund supplied from us.  Our file in respect of this matter will now be closed, which we trust is satisfactory.”   Not sure what to do as I was previously told if I hear nothing back after a certain date that would be the case closed now it’s been changed to the 6th of June. and as you see I’m not getting a full refund I don’t know wether to contact them again and try to get the £20, or if I even can at this point? Thanks again.   
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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evelyndarling V norwich and peterborough


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okay. i know all my unlawfull charges as i have worked them out from online statements and ive read as much on the faqs as my brain can cope with. im sending off my prelim letter tomorrow. i would really appreciate any advice from anyone else who has come up against norwich and peterborough.

 

thanks!

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okay. today i get a letter from them saying they are right in what they have done and i can basically get lost. is it at this point i send my LBA? its such a stupid letter, stating that its fair to charge someone £29.50 for a bounced cheque.... fools.

 

any advice please???

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We had the same letter but with offer to pay back 25%, they had already wiped 50% of charges. Wrote back saying would only accept if they cancelled all remaining charges showing on a/c, total of £116. They actually did as they said and paid back, along with cancelling other charges, just a shame that we now feel they should pay back the rest of what they owe us so they'll be receiving another letter.

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hmmm. there was no offer on my letter. it was just all policy gumph. i sent them my LBA this week, curious to know what they are playing at. it seems odd that they are being so staunch as im only after them for about £170. i hope they try and push me to court because if theyve taken no one else it may be a load of egg on thier faces for such a small amount.

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ah ha! received this today.....

 

npbsreply1.jpg

 

npbsreply2.jpg

 

 

 

i love the way they try and make out they are completley within their rights to extort money out of people. no i don't think £30 for returning a cheque is fair.

 

what do others do at this point... advice please! i dont want to accept the offer as i dont agree with what they are saying, and ive already got another account so i dont care if they close it.

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hello? i could really do with some advice. im worried that as they are pushing it so hard i will be the one they take to the courts! i dont want to accept this so im going to draft up the rejection letter.

 

advice please anyone? would be greatly appreciated!

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any developments?

lloyds S.A.R -sent 04/04/200

statements received 11/05/2007

prelim-14/05/2007 -£4987

lba-30/05/2007

n1-20/07/2007

 

Co-Op prelim sent-20/04/2007-£136.50

settled in full

goldfish prelim-27/06/2007

 

capital one -deemed served -01/07/2007

settlement without cci offered 17/07/2007

halifax prelim-17/07/2007

 

aqua--prelim-13/07/2007

 

welcome-prelim-30/06/2007

lba-14/07/2007

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evelyn

 

I don't know if you have replied to their letter yet. What you should do is to write and

 

a) accept the 50% as a partial settlement only

b) decline their kind offer to close your account and point out that the Alliance and Leicester were fined by the OFT for closing a customer's account just because they were reclaiming charges. The OFT said the practice was intimidatory and vindictive.

c) tell them you intend to carry on with a claim through the county court (and that their closure of your account will be made known to the judge)

 

and

 

d) open a new account somewhere else

 

Steven

 

 

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ive opened a new account so thats all good, and ive also sent them back this...

 

 

 

Peterborough Business Park

Lynch Wood

Peterborough

PE2 6WZ

 

 

Re: Account number

 

Response to settlement offer.

 

Dear Ms Linnell

 

Thank you for your letter dated 04/05/07

 

I respectfully decline your offer of a “goodwill” settlement and request, once again, that you return to me all charges imposed on this account, totalling £176.50

 

I will accept the sum offered only as part settlement and on the clear understanding that I will pursue recovery of the remainder, with a County Court claim if necessary. I also reject the further conditions of acceptance that you have attached to this offer, namely the closure of the account in dispute.

 

My Letter Before Action dated 28/04/07 indicates that you have until 14/05/07 to respond before I proceed to the next stage of my request. My deadline remains the same.

 

For the avoidance of doubt, I wish to stress that I do not accept your offer under the terms stated in your letter.

 

I trust this clarifies my position.

 

 

Yours faithfully

 

 

hopefully clarifying my position. i hope thats all good also.

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try phoning their banking operations manager. he is a very approachable guy. tell him you will only accept 100% and want to keep your account open. I claimed for my son and girlfriend and after 2 letters phoned the banking operations manager, told him 100% or court. he agreed but wanted accounts closed. then son's girlfriend phoned him and had a long chat and he agreed they could keep their accounts. open. take a look at the penaltycharges.co.uk site. most people on their did the same as me. my son & girlfriend received nearly £1800 in refunds.

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thanks, sounds like an idea but i think i might be on a track even if it is a little bit all over the place. they send me a brief letter yesterday saying someone was going to get back to me and they are sorry i dont agree. we'll see what happens in the next few days.

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  • 4 weeks later...

Hi hows it going ! I received my letter yesterday from Norwich And Peterborough I am after £850 they agreed to give me £29.50 !!!! am now sending them the LBA letter !! let me know how it goes.

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