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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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dogphlegm vs HSBC


dogphlegm
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Hello,

 

Allow me to intorduce myself. I've been admiring from a far for a while now and have convinced myself that I'm ready to go through with this now. Especially after HSBC charged me £125 in one month, even though I hurriedly put replaced the money overdrawn in my account straight away.

 

I phoned them to ask if they could refund the entire amount to save us both the bother of going to court to claim it back and they offered me £50.

 

So far I've worked out they owe me a LOT more than £50.

 

I'm just at the very beginning (calculating interest, sending intial letter off) so I don't need help right now, but wondered if anyone has tried doing this with HSBC by email? Is there an email contact I can use?

 

I haven't been a man of letters for a very long time now.

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hi dp

i did do a claim, initially by email but it was my second claim. the first one was quite a substantial amount (over 6k) and this is why i think they let the next claim go through quite quickly before me having to file in court.

 

you could try i suppose, but i think if you do the tried and tested method used by this site (and start practising your letter writing skills) you can't go wrong. it's quite simple anyway - all the letters are here in the templates library, so all you have to do is tweak them and fill in your own details.

 

go on... give it a go!!

good luck

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If i've been helpful in any way....then tip my scales over there!

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Thanks for responding so quickly, and especially a CAG legend like yourself.

 

I'll dig out my quill and pot of ink, roll my shirt sleeves up and dig in for the long haul.

 

Speak soon.

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lol... you won't need a quill or a pot of ink, just a hardy printer and a lot of patience. there will be peeps here every step of the way to help you should you get stuck or need advice. seems daunting at the beginning but if you're anything like me and a lot of others on here, you'll end up being totally addicted and then end up helping others - which is what makes the site so brilliant. all like minded people helping each other!;)

If i've been helpful in any way....then tip my scales over there!

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