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    • In my experience (not with car payments) but with many other things, my partner has been ill and signed off in the past and we have been unable to meet various commitments.  Naturally if you ring the call centre they are going to fob you off and tell you you must pay, that's why that never ever works. I would obtain a note from her GP listing all her health issues plus medications plus side effects, then write to the finance company with a copy of it, explaining the situation, as you have here, asking for a payment holiday. Perhaps mention that the car is very much needed for hospital appointments etc. It's likely the finance company would rather you pay till term end than, chase you for money they will never see, and sell the car at auction for a loss,  You can search some of my threads going back years, advising people to do this for Council Tax, Tax Credits, HMRC, Even a solicitors company and it always works, because contrary to popular belief people are reasonable.
    • Sorry, I haven't ever seen one of these agreements. Read it all and look out for anything that says when she can withdraw and when she is committed to go ahead. If it isn't clear she may need to call the housing provider and simply say what you posted here, she doesn't want to go ahead and how does she withdraw her swap application?
    • Thank you! Your head is like a power bank of knowledge.  Her health issues are short term, due to a relationship breakdown she took it pretty hard and has been signed off work on medication for 3 months. She only started her job in February 24 so does not qualify for any occupational sick benefits, which is where the ssp only comes in. (You will see me posting a few things over the coming days, whilst I try and sort some things for her)  I sat with her last night relaying all this back and she does want to work out a plan, she was ready to propose £100 for the next 3 months and then an additional £70 per month onto of her contractual to "catch up" but Money247 rejecting the payment holiday and demanding £200 thew her, which is why I came on here.   
    • I've looked at your case specifically more.   Term 8bii reads " when, in accordance with instructions from the Customer or the Consignee, the Consignment is left in a safe place" Their terms choose to not define safe, so they are put to proof that the location is safe. If your property opens onto a street its a simple thing of putting a google earth image and pointing out that its not a safe place
    • New rules and higher rates resulted in a jump in the number of savers opening accounts at the start of this year's Isa season.View the full article
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Jura v RBOS ***WON***


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I am helping someone through this, any advice I give them is just advice, I cannot make them do anything!

 

However by posting this here will help keeping me in the picture !

 

June last year statements were asked for and recieved.

 

March 15th letter sent to RBOS asking for over 2 000 in charges and interest.

 

Recieved today letter from Sandy Watt saying they are considering the claim and will get back to them asap.

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We also have had a reply from Sandy Watt requesting we fill out a rather brief form to provide them with additional information.

The only info we hadn't given them was the sort code, we have sent this back along with our original repayment letter and list of charges + interest.

 

We also asked them to provide a reference number as they refer to this in their letter but don't provide one! - so we look like we know what we are doing.

 

We will be sticking to the 14 day time limit before the final demand for action and see where we get too.

 

But I think it will end up through the FOS.

 

Good hunting!

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Now that things have started for my relative, they want it done now (would you believe it ..... they had the list of charges for months before deciding .... I was asking, do you want to go for it ... ) yet today I was asked when s the next move!!!! :eek: Thats families for you!! ;-)

 

Any way, its now nearly 5 weeks since the first letter (stating 14 days) and near two weeeks since sandys letter was dated. I am thinking its the LBA ....

perhaps I should just sent that one to him?

 

Jura

 

Stew are you any further forward?

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Hey Jura, we have had (surprise, surprise) a letter from Sandy thanking us for the information and that RBOS will investigate our claim.

 

We have another week to go before the letter of action but I suspect we have little power at this stage until we get a final letter from RBOS or the 8 week period is up and involve the FOS. They must be wise to these actions by know and drag their feet a bit.

 

None the less we will threaten further action.

Sandy must get a lot of mail!

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Hi stew, reading your thread I would recommend sticking to timescales as these letters from Sandy (Who is female by the way) are generic and meaningless. You are correct in what you say about the 8 weeks. Its a period of limbo.

05/03/07 S.A.R - (Subject Access Request) handed in at branch

Found missing statements at home !!!!

08/03/07 Prelim+ schedule posted rec del

22/03/07 :mad: No reply to prelim LBA posted rec del

05/04/07 :mad: 14 days and no reply to LBA, sent e-mail

27/04/07 :D Offered FULL SETTLEMENT £3375

03/05/07 Cash in bank account :D :D

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hi jura i too received this letter stating that they are allowed 8 weeks to investigate my complaint and i pointed out to them that i did not make a complaint i just requested that they pay me back what they unlawfully took from me.............just carry on stick to your timetable, best of luck x

PLEASE HELP OTHERS, WHEN YOU WIN YOUR CLAIM GIVE A LITTLE BACK

 

 

Nationwide **WON**- £3,880.00 14/03/07

 

Nationwide Claim 2 LBA sent 13/03/07

 

 

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Good luck........one week to go before 8 weeks are up for me.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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Will be typing the LBA the end of this week but this will leave another 2 weeks to answer and another 2 weeks before the 8 weeks are up.

 

Was wondering if this maximum 8 week period should be pointed out as part of the action threat as we will be complaining to the FOS if they can't come up with the goods after the 8 week period ie they have 4 weeks rather than 14 days to deal with the claim.

 

I know we don't want to allow them drag their feet for the 8 week period but our action threat is a bit weak if we can't do anything for another 2 weeks after the 14 day deadline.

 

I think you will understand what I mean as it must be a wide spread dilema in Scotland.

 

Any more thoughts?

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It is wide spread dilema in Scotland stew due to Summary Cause only being £1500. I was discussing this on another thread and hopefully we should get a sticky on it soon.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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  • 2 weeks later...

Not heard anything after sending the LBA, will wait for the 8 weeks up and go to the Financial Ombudsman, me thinks! (thinks must be darned close to the 8 weeks......where is my calendar....;)

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Today brought another letter from Sandy, saying they are condidering the claim and will be in contact.

 

I think I am correct insaying ...just to fire ahead, keep to our timetables.

 

Ok they want to go down the Financial Ombudsman route ... so will get that sent of tonight/tomorrow.

 

However I think I have slippped up, I asked RBS for the amount going back 5 years (as per going to court) however I think that 6 years can be claimed back, if going this way..... should I mention that in my missive to the Financial Ombudsman??

 

Anyone help???:confused:

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I think there are mixed views on this and we have gone back 6 years + interest for our claim anyway, I guess there is no harm in trying this with the FOS, we have 2 weeks left of the timetable before going the FOS way.Maybe an initial phonecall to them first before filling the forms in will clarify the 5years or longer timescale, especially as you will already have requested only 5 years from the bank.Hopefully someone with the proper knowledge will have something more definative for you.

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Decided to ask, the letter is away. On the grounds nothing ventured nothing gained, and no one said anything here not doing so!!!!! I will see how things pan out!

 

Meanwhile I hear there is a comunication from RBS that arrived today.... my relative is away...... I am on tenderhooks !!!

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They have been offered full amount asked for just over 1800 ....

 

Job done!

 

They are well pleased .... No court or anthing

 

Typical ..... arrives just as the FOS letter has gone. But never mind that !!

 

 

many thanks to everyone.

 

PS can I change the title to reflect change???

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Well done Jura!!!!

PM a moderator if you want the title changed.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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Congratulations!

 

Why did you only go for the 5/6 year period?

Dummie's Guide to CAG: http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

Me v BofS: Charges: £13,048.10 #2a/c Statements from 08/01/01 received. Charges:£5,156.39 Information Commissioner's Office informed June 12th who wrote to BoS, June 22nd for non-compliance. #1a/c: passed to BoS Senior Review Team. Discovered 2 further a/cs, and 3 Loan accounts. "Goodwill offer" of £7,424.23 06/07/07. Accepted (partial repayment). 20/07/07 Top-up payments of £2,558.10 & £1,154.00

£11,136.33 paid back thus far.

New claim issued: 9/07/2007 for 3rd account: £500+ PRESSING ON!

Don't forget - when you win - a donation to CAG would be welcome!

If anything I've said has remotely been of any assistance, then please tip my scales!

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