mistake/nationwide

[jas2006]

i made the mistake of sending my first letter to local branch had reply straight back saying no.

any advice wot to do next ie who to contact next?

hope at last i have posted this right but im sure some one will let me know if i havent

thanks:confused:

[alanfromderby]

In which case, just send the Letter Before Action - if it was me, I would also send it to the local branch since they are so efficient!

[CarlingMonstor]

i made the mistake of sending my first letter to local branch had reply straight back saying no.

 

Don't worry about it. I sent mine to my local branch, but got a reply from Swindon Head Office.

[BankFodder]

It is not a mistake to send any of your correspondence to your local branch -- including the claim form.

[jas2006]

after my first letter to local branch and reply saying no i sent my lba off on 21st june, just got reply back today from there team manager, the standard get lost letter but also a bit about if im not happy i may wont to bank elswhere, should i make any phone calls to them or wot do i do next?

thanks jas2006

[taylormandy]

I would not telephone them at all, unless you can record the call. If you have had a negative response to your LBA, you now need to file a claim, either on www.moneyclaim.gov.uk or at your local court using an N1. Use one of the spread sheets available in the library, this will enable you to add the 8% interest at this stage. Have a good look at the templates and the FAQs. All the guidance as to how to submit a claim and to fill out the spreadsheets are there. If you have any questions, somebody will try and help.

Well done - you're on the home stretch now!!