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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Is contract the correct basis for charges claims?


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An interesting post, I have been considering all other angles for my claim with Barclays especially as contract was entered into in 1993 so UTCCR was not an option to rely on.

 

Breach of fiduciary duty, unlawfull and dispropotionate charges, restitution, et al have all been things which I and others have been trying to get our heads around, also the whole limitation debate aspect too.

 

Tanz

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which term of the contract are you basing your claim in then?

 

The term itself, as to the levying of charges upon your breach is not unlawful, and has not been breached. If they had charged you actual costs you would have no claim/complaint. The claim arises because of the amount they've taken.

 

It is the level of the disproportionate charges that is unlawful and therefore this is our arguement which is backed up by case law.

 

The unfair terms states:

 

Unfair Terms

5. – (1) A contractual term which has not been individually negotiated shall be regarded as unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties’ rights and obligations arising under the contract, to the detriment of the consumer.”

 

Unfair Contract Terms Act 1977 states:

 

"11. The "reasonableness" test.

(1) In relation to a contract term, the requirement of reasonableness for the purposes of this Part of this Act, section 3 of the Misrepresentation Act 1967 and section 3 of the Misrepresentation Act (Northern Ireland) 1967 is that the term shall have been a fair and reasonable one to be included having regard to the circumstances which were, or ought reasonably to have been, known to or in the contemplation of the parties when the contract was made."

 

"(3) In relation to a notice (not being a notice having contractual effect), the requirement of reasonableness under this Act is that it should be fair and reasonable to allow reliance on it, having regard to all the circumstances obtaining when the liability arose or (but for the notice) would have arisen."

 

"(5) It is for those claiming that a contract term or notice satisfies the requirement of reasonableness to show that it does."

 

Tanz

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I for one would be content to get charges back plus the s69. I also believe for most the return of what was considered lost money is a pure windfall.

 

Nevos,

 

This is a valid opinion, however, why should the banks be allowed to profit from unlawfully taking our money as a direct result of disproportionate levying of what are penalty charges, which are irrecoverable under common law. They unjustly enrich themselves at our expense and should not be allowed to do so.

 

Whats good for the goose is good for Tanz.

 

Tanz

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Hi aqua,

 

I would say that with more of the banks stating they are providing a service and that there fees are for the service they are providing, then this should be something which we need to consider a strong arguement for. The SOGA should help us there.

 

I see why you are not admitting breach of contract and see this as a good move IMHO. Carefully worded POC's are needed, but alot would I suppose depend on the strength of the banks defence and how well we can bat it back to them.

 

I am sure the banks will argue the fiduciary aspect of claims like these at some point so this we need to nail on to them so they cant wriggle out of it.

 

Tanz

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tanz,

 

lol yeah just a stroke of luck really but i have got him to the point now where is actually starting to take an interest in all this, and every now and then he phones me to give me another idea lol.

 

Let us know if he comes up with a water tight angle for the CI stuff. lol

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