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    • Morning dx and thank you for your message.   With regards to your comment about them not needing to produce the deed, the additional directions ordered by the judge included 'a copy of any assignment o the debt or agreement relied upon'  so that is why I thought that point was relevant?
    • Sorry for the long post but I don't want to miss out any relevant information: My wife bought a car from Trade Centre UK and have been having nothing but trouble with it. Unfortunately we paid of the finance used to buy the car as we weren't expecting this much trouble with the car as we we though we would have protection as buying from a dealer. We are wondering if we can still reject the vehicle since the finance plan has been paid off. Timeline is as follows: 13/12/2023 -15/12/2023 Bought car from Trade Centre UK for £10548 £2000 deposit paid on credit card on 13/12/2023 £8548 on finance from Moneybarn (arranged through Trade Centre UK). picked up car on 15/12/2023 Also bought lifetime warranty for £50/month 25/12/2023 Engine Management Light comes on. The AA called out and diagnosed the following error codes: P0133 - Lambda sensor (bank 1, sensor 1) Oxygen Sensor. Error Message : Slow reaction. Error sporadic P0135 - Lambda sensor heat. circ.(bank1,sensor1) Oxygen Sensor. Error Message : Component defective Due to it being Christmas took a few days to get through to them but they booked me in for 28/12/2023 to run their own diagnostics. 28/12/2023 Took car in to Trade Centre so could check the car – They agreed it was the Oxygen Sensor and Booked me in for repair on 30/01/2024. I was told they had no earlier slots, and I would be fine to carry on driving car when I said I was afraid of problem worse. During diagnosing the problem, they reset the Engine Management Light. During drive home light comes back on. 29/12/2023 - 29/01/2024 I carry on driving the car but closer to the date, engine goes to reduced power every now and again – not being a mechanic I presumed that this was due to above fault. 20/01/2024 Not expecting any more problems paid off the finance on the car using personal loan from bank with lower interest rate. 30/01/2024 Trade Centre replace to O2 sensor (They also take it on a roughly 60mile road trip which seems a bit excessive to me – I can’t prove this as something prompted me take a picture of milage when I handed car in but I forgot take one on collection – only remembered next day.) 06/02/2024 Engine goes in reduced power mode again and engine management light comes on – Thinking the Trade centre’s 28 day warranty period was over I booked the car the into local garage for the next day to get problem fixed under the lifetime warranty package. Fault seems to clear after engine was switched off. 07/02/2024 In the Morning, I take it to local garage who say as the light gone off – the warranty company is unlikely to cover the cost of the repair or diagnostics and recommend I contact them when the light comes back on. In the evening the light comes back on and luckily I manage to get it back to the garage just before it shuts for the day. 08/02/2024 The Garage sends me a diagnostics video showing a lot error codes been picked up by their diagnostics machine including codes for Oxygen sensor and Nox Sensors, Accelerator pedal and several more. Video also shows EGR Hose not connected to the intake manifold properly, they believed this was confusing the onboard system as it is unlikely this many sensors would trigger at same the time but they couldn’t be certain until they repaired the hose. 13/02/2024 Finally get the car back as it took a while to get approval and payment for the repairs from the Warranty company. Garage told me to keep an eye the car as errors had cleared with the hose but couldn’t 100% certain that’s what caused the problem. 06/03/2024 Engine management light comes on again. Fed up I go into Trade Centre as I was just around the corner when it happened and asked them how to reject the car or have the problem fixed. They insist that as it’s over 28 days I need to get the car fixed under the warranty package I purchased and they could no longer fix the car as it was over 28 days. When I tried telling them it appeared to be the same or related problem they said they couldn’t help as I hadn’t contacted them earlier. I asked them if they were willing to connect the car to the diagnostics machine and tell me what the problem was, as a goodwill gesture, which he agreed to do and took the car to the back He came back around 30 minutes later and said they took a look at the sensor they replaced previously and there was nothing wrong with it and engine management light went off when they removed the sensor to check it. When I asked what the error code he couldn’t give me an exact fault but the said it one of the problems I told him earlier (Accelerator pedal). I have this visit audio recorded on my phone – I informed the reps I was recording several times. As the light wasn’t on, local garage couldn’t book me for a repair under warranty. 07/03/2024 Light came on so managed to book back into local garage for the 12/03/2024 Whilst waiting to take car into garage, I borrowed a OBD sensor and scanned for errors on the car. This showed the following errors: P11BE – Manufacturer specific code (Google showed this to be NOX sensor) P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow 12/03/2024 Took car to local garage and the confirmed the above errors. This leads me to believe that either Trade Centre UK reps lied and just reset the light or just didn’t check properly (Obviously I am unable to prove this) 22/03/2024 Finally got the car back as according to garage, the warranty company took a long to time to pay for the repairs 28/04/2024 Engine management Light has come back on. Using the borrowed OBD scanner I am getting the following codes: P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow P2138 - Accelerator Position Sensors (G79) / (G185): Implausible Correlation I have not yet booked into a garage as I wanted to see what my rights are in terms of rejecting the car as to me the faults seem related. I can’t keep using taxi or train to get to work every time the car goes into the garage as it is getting very expensive. Am I right in thinking that they have used up their chance to repair when they conducted the repair end of January or when they refused to repair it in February ? If I am still able to reject the vehicle could you point to any sample letters or emails I can use. Thankyou for your advice on my next steps.
    • Ok noted about the screenshot uploads. In terms of screwing up I had one previous ticket that defaulted and ended up in a CCJ from Southend airport because for some reason during COVID I didn't receive their claim form just a notice of default. This hospital ticket was the 2nd ticket that went to CCJ due to a lack of knowledge of the process. Maybe it's easier just to pay them in future I'm thinking though, I don't get them very often anyway
    • Car maker takes a hit from weakening demand and price war in the world's largest electric vehicle market.View the full article
    • please stop posting up unnecessary unnamed screenshot files  you've done it throughout your threads and we have to renamed them. RENAME THE FILE before you upload if its just text information like a defence or a claim history or a link to a previous post  type it here not by an unnamed screenshot attachment  . sorry NM but you've been here dealing with PPC claims since 2021 somehow you always manage to screw up.......or do totally the opposite of std repeated advice on 10'000 of PPC threads here you are your own worst enemy... dx  
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Please Post How Far Back You Have Managed To Obtain Statements


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I hold one of these letters, this is open to all users should they require it.

 

I too have a letter which states:

 

"Unfortunately we have been unable to provide you with all of the copy statements requested. This is because we only have a requirement to hold backdated account ledger information for a period of 12 years"

However Barclaycard have said the have destroyed my statements from 2000 and previous to this. What can I do about this as have conflicting info from in effect the same people???

 

Any thoughts Livelylad??

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tanz, Barclays and Barclaycard are separate entities - I read it in a letter from the information commissioner.

 

Barclays trading as Barclaycard surely the same thing, I have also sent prelims to the HQ in Churchill PLace, London and it was passed onto Barclaycard, surely if they were as you say a seperate entity, they would have just binned it and Barclaycard would have claimed they never recieved it??

 

I may be wrong.

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Thanks Bong,

 

Surely the ICO are entitled to their opinion, but I would still beg to differ with them. Anyway no harm done, still ready to file with them both just a bit skintos at moment so will have to wait till next payday.

 

Thanks again

Tanz

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I didnt include that one Tanz because that was in 2006 wasn't it? so only 6 years?

 

Hi Bong yes but the point is that statement previous to this they are saying they have destroyed, so if other people are getting theirs back I want to know why they have destroyed mine, if you see what I mean. They should have a policy and should treat all requests under that policy if not then they are being naughty.

 

Tanz

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the compund interest I'm claiming on stuff 6 years old looks very close to being unreasonable to me, as it's it's a hell of a lot more money that the core charges

 

does anyone think a court would back compound interest on charge made twelve or more years ago?

 

Has not been tested yet in court, however if your case scares the sh@t out of the banks and does not give them wriggle room then theres a good possibility it may be settled prior to court hearing, however you must fully understand the arguements first.

 

Tanz

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everyone's case is exactly the same though surely? so as long as people follow the routine and do things properly they all frighten the bank the same I'd have thought (quite a lot)

 

and surely arguments don't come into it until the court? at which point it's likely too late for the CI argument

 

on a slightly different tack, exactly how does one stop the bank seperating the charges claim from the CI claim? Surely they offer the charges and that's that, thereafter they can point out to the judge that they're settled the charges and are now only contesting the CI part

 

all genuine questions

 

See here: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/25716-rejecting-offers.html

 

I have already had 6 years back and am now going back to 1996-1999 but have still got one charge left from 2007 which was made after the other 6 year charges were refunded.

 

I paid this charge and then closed my account.

 

Tanz

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I got my Barclaycard statements back to Oct 2000.

 

Barclaycard re-started charging penalty charges in August 2001.

 

Note that "RE-started"

 

Back in the late 1980s I got charged a fiver a time for late payments and going overlimit.

 

This info may be of some use to Barclaycard customers. Over on the Barclaycard forum I have been told Barclays state they only started charging on Barclaycard in mid 2001. I got statements back to early 2001 and have no charges until july 2001 (and yes I was over limit at the time).

Alibobsy (off to post 2 lots of prelims to Barclaycard :))

 

Well these two posts conflict

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No real conflict.

 

Barclaycard were charging default fees in the 1980s, later they abolished them due to increased competition from the explosion in the number of other card companies.

 

In mid 2001 Barclaycard re-introduced their default fees.

 

Yes noomill060,

 

I am aware of that but if as I thought was the case that they were re-introduced in August 2001 how com ethe other person has one from July 2001.

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Hi Bong...Ginges here, sorry to drop in like this but I got 5.5years worth of statements a few weeks ago and wrote request the rest all the way back to September 1995 only to get more to March 1997.

I know its their game of slow coach and ignorant so I've threatened them with FSA and OFT to try and push them along abit.

If you read my thread you'll get a more indepth story...

 

Who was this with?

 

Whats your thread title?

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  • 3 months later...

Katscash,

 

A SAR is about you as an individual so if you sent a SAR then they should provide all personal data they hold on you as a subject. When you get the old account number I recomend sending another letter referring to this and the SAR and tell them they need to supply all data relating to this account also or they will be in breach of the DPA.

 

Tanz

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