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    • London1971 without divulging too much into his mental health he has issues regarding anything to do with government and so is it ok to fill the forms provided and what do I put on there  thanks  
    • Dear all, I am hoping for some advice/guidance on this matter. I received a LoC dated 12/04/24 and replied to this on the 2/05/24 disputing claim with the following reasons: 1: [Inadequate Affordability Assessment]: I contend that your institution failed to conduct a thorough assessment of my financial circumstances prior to approving the loan. As a result, the loan amount and repayment terms were not suitable for my income and financial situation. 2: [Unsustainable Repayments]: The repayment schedule imposed by the loan agreement placed an undue burden on my finances, making it impossible for me to meet my other financial obligations without experiencing significant hardship. 3: [Lack of Transparency]: Your institution did not adequately disclose the risks associated with the loan, including any potential increases in interest rates or fees over the loan term. I also added the following: Under the Consumer Credit Act 1974 and the Financial Conduct Authority (FCA) regulations, lenders have a legal obligation to conduct thorough affordability assessments and ensure that loan agreements are suitable for borrowers' circumstances. I hereby request that your institution: 1: Conduct a full investigation into my claim of irresponsible lending. 2: Provide me with copies of all documentation related to the loan application and approval process, including affordability assessments, credit checks, and correspondence. 3: Cease all collection activities related to the loan until this matter is resolved. Yesterday i received the attached reply via email and it included: 1: The Original Loan agreement 2: An account statement 3: A copy of a default notice letter. The email included a link for a direct debit set up page where you enter their reference and your bank account details (looks like a standard D/D set up page) but there is nothing to indicate the amount of the D/D that I might be agreeing to. I also think two days response time is not long enough to appropriately reply. Any thoughts appreciated   Email-compressed.pdf
    • Easy to set one up on Gov.uk , search on Google.
    • Hi London  he doesn’t have government gateway. Should we do it via post?
    • If you are helping a family member you are going to need their Government Gateway details in order to Log in to MCOL .
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Claiming beyond 6 yrs - important new information!!!


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  • 3 weeks later...

I sent a SAR to Northern Bank for transactional data from 1987-93 which they ignored, stating "disproportionate effort" as a reason why they wouldn't comply.

 

Complaint was sent to the ICO who instructed them to comply.

 

I started samll claim action to enforce compliance and have now recieved their defence:

 

"The Bank denies that the Applicant has an account with the bank.

 

(Never claimed that I did)

 

The bank believes that the Applicant had an account or accounts that were closed in or about 1993 .

 

The Bank recieved a S.A.R - (Subject Access Request) from the Applicant on or about 13 April 2007 together with the statutory fee of £10. The SAR requested, inter alia, a complete list of of all transactions and charges relating to the Applicant's banking history with the Bank. the bank advised the Applicant that it could not comply with the request.

 

The bank recieved a letter from the Information Commissioners Office dated 3 July 2007 and will respond to same.

 

The Bank submits that it has acted lawfully in relation to the Applicant's S.A.R - (Subject Access Request) since bank records of transactions for the period 1987 to 1993 are held on microfiche records. Such records do not constitute a relavent filing system within the meaning of the Data Protection Act 1998 since they are filed by date od statement and not be customer name, address or account number. Customer statements were issued after every 30 transactions (page full).

 

In the alternative, if the Court finds that the microfiche records are a relavent filing system, which is denied, the bank submits that recovery of the Applicant's records would require disproportionate effort within the meaning of the Act and the Bank is not obliged to provide the data requested.

 

The Bank denies that the Applicant has established any claim for return of alleged "penalty charges unlawfully debited" which in any event would be statute barred under the Statute of Limitations.

 

The Bank denies that any award for damages should be made to the Applicant.

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Has ANYONE succesfully gone to court, invoked s.32 of the Limitations Act to claim charges pre-6 years and ACTUALLY won?

 

If not, this thread needs to be removed (or at least retitled), as its giving bad information in its first pages and raising false hopes which will end in frustration and extra cost.

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  • 3 weeks later...

After a complaint to the ICO and starting small claim, I recieved all my Northern Bank statements 1987-93 last week.

 

Their covering letter still bleats that they intend to use the Limitation Act in any action I may take against them.

 

We shall see.

 

My small claim will continue, for damages, as they failed to comply within the 40 days. Trial date 25 October.

 

Then I go for charges plus 19 or so years compound interest.

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